PERMANENT NHS
Pembroke Road SurgeryrCpLFLyb
Pembroke Road Surgery in Bristol is seeking a full-time Patient Coordinator to join their Reception Team, which serves over 20,000 patients. The role involves managing a high volume of incoming phone calls (300-450 per day) and walk-in inquiries, requiring excellent communication, time management, and IT skills. The candidate will provide high-quality service to assist patients in accessing appropriate healthcare services, ensure smooth reception operations, liaise with other practice members, and perform various administrative duties in accordance with practice policies.
A positive attitude and a can-do approach are essential, along with experience in dealing with the public and preferable experience in a call center environment. The successful candidate will need to adapt to varying shift patterns, including evenings, and exhibit flexibility to cover for colleagues during holidays and sickness.
A positive attitude and a can-do approach are essential, along with experience in dealing with the public and preferable experience in a call center environment. The successful candidate will need to adapt to varying shift patterns, including evenings, and exhibit flexibility to cover for colleagues during holidays and sickness.
Patient Coordinator
We are a large friendly NHS GP Practice based in Clifton with over 20,000 patients. We are seeking a committed full-time Patient Coordinator to join our wonderful Reception Team (37.5 hours per week).
Our Patient Coordinators require excellent communication, time management and IT skills, along with the ability to adapt their approach to meet the individual needs of our patients. The team jointly handle between 300-450 incoming phone calls per day, along with all walk-in enquiries. Call handling is a key element of the role, and as such would suit candidates with experience in a call centre environment.
- provide a high standard of service to assist patients in accessing the appropriate service or healthcare professional within the Practice.
- work as a member of the Reception Team to ensure the smooth running of Reception, whilst taking a proactive role in maintaining an efficient and effective service to all patients.
- act as a central point of communication and liaison with other members of the Practice team.
- ensure administrative and clerical duties within the Practice are carried out in line with Practice guidelines and policies.
- work closely, and under the direction of the Management Team to improve standards across a wide range of administrative activities.
The ideal candidate will have experience of dealing with the public at all levels. A positive attitude and can-do approach are essential to ensure patients receive the best possible care. Candidates will be required to work a variety of shift patterns throughout the week (including evenings) to meet the needs of the modern NHS. Flexibility to cover holidays and sickness are essential.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Patient Coordinator:
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Working as a Patient Coordinator in the UK involves a combination of clinical knowledge, administrative skills, and strong interpersonal abilities. Here are some key skills and qualifications you may need:
Essential Skills:
1. Communication Skills:
- Ability to communicate effectively with patients, healthcare professionals, and administrative staff.
- Strong verbal and written communication skills for documentation and patient interactions.
2. Organizational Skills:
- Ability to manage multiple tasks efficiently, schedule appointments, and maintain patient records.
- Strong attention to detail to ensure accurate information is provided and recorded.
3. Empathy and Compassion:
- Understanding and addressing patient concerns with sensitivity and care.
- Ability to build rapport with diverse patient populations.
4. Problem-Solving Skills:
- Ability to handle unexpected situations or patient inquiries effectively.
- Critical thinking to assess needs and provide appropriate solutions.
5. Customer Service Skills:
- Providing patients with a positive experience and addressing their needs promptly.
- Managing patient expectations and resolving complaints professionally.
6. Teamwork:
- Ability to work collaboratively with healthcare professionals including doctors, nurses, and administrative staff.
7. Technical Skills:
- Proficiency in using healthcare software systems for scheduling, patient records, and billing.
- Familiarity with electronic health records (EHR) systems.
8. Knowledge of Healthcare Regulations:
- Understanding of relevant healthcare policies, patient confidentiality (e.g., GDPR), and local NHS regulations.
Qualifications:
1. Educational Background:
- A qualification in healthcare, administration, or a related field is often preferred, such as a diploma or degree in healthcare management, nursing, or business administration.
2. Experience:
- Previous experience in a healthcare setting, especially in administrative or patient-facing roles, can be beneficial.
3. Certification:
- Although not always required, certifications related to patient coordination or healthcare administration may enhance your qualifications.
Additional Skills:
- Time Management: Ability to prioritize tasks effectively in a busy healthcare environment.
- Cultural Competency: Understanding and respecting diverse cultural backgrounds to provide better patient care.
- Resilience: Ability to cope with the emotional demands of working in a healthcare environment.
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