Voluntary Services Organiser inNorth Tyneside inNorth Tyneside PUBLISHED
TUE 24 DEC 2024
The role of Voluntary Services Organiser at Northumbria Healthcare NHS Foundation Trust involves overseeing the Northumbria Volunteer Service and the Volunteer Cafe at North Tyneside hospital. Key responsibilities include organizing volunteer rotas, daily supervision of volunteers, maintaining service standards, ensuring food quality and hygiene compliance, and managing cash accounts. The position also requires sound knowledge of stock control procedures, overseeing stock ordering, and handling deliveries, while also addressing any issues or grievances raised by volunteers and ensuring effective communication across the Trust.
This role emphasises promoting a high-quality, client-focused volunteer service for patients, staff, and visitors while supporting income generation and minimizing expenses. Additionally, the organiser will assist with training arrangements for volunteers, perform stock takes, manage delivery logistics, and resolve customer complaints as necessary, ensuring the smooth operation of the volunteer services within the Trust.
This role emphasises promoting a high-quality, client-focused volunteer service for patients, staff, and visitors while supporting income generation and minimizing expenses. Additionally, the organiser will assist with training arrangements for volunteers, perform stock takes, manage delivery logistics, and resolve customer complaints as necessary, ensuring the smooth operation of the volunteer services within the Trust.
An exciting opportunity has arisen for a Voluntary Services Organiser to join the Northumbria Volunteer Service and Bright Northumbria Charity Team.
This role will play an important part in supporting both volunteers and ensuring the smooth running of the Northumbria Volunteer Cafe at North Tyneside hospital
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
- To promote the image of the NVS service and to provide a high quality, client focused, volunteer service for patients, staff and visitors trust-wide.
- To organiser volunteer rotas
- To supervise volunteers on a daily basis
- To maintain a high standard of service, ensure quality of food and beverages, maintain high standards of hygiene, and adhere to all Trust Policies
- Checking and accounting for all cash daily
- Oversee the replenishing and maintenance of automatic coffee machines.
- Must have sound knowledge of stock control procedures.
About us
- Supervise shop volunteers under the guidance of the Volunteer Officer onsite
- Assist the Volunteer officer with any training arrangements.
- Prepare, check and authorise invoices for payment by the finance department weekly.
- Carry out stock takes
- Manages stock ordering and stock levels
- Responsible for all food deliveries and checking temperatures of appliances
- Responsible for maximising income generation and minimising expenditure and losses
- Manage large deliveries of supplies. This involves sorting and carrying boxes of produce to the shops and arranging storage in the stock cupboard.
- Deal with problems identified by the Volunteers as soon as possible and refer potential grievances to the Volunteer OSM
- Communicate any changes to the volunteers Trust Wide.
- Deal with any customer complaints efficiently and effectively and deal/refer to Volunteer OSM
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
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