Greenwich Health Ltd reiZBE61
In addition to direct patient support, the candidate will contribute to the administrative functions of the service, such as booking appointments, managing referrals, and maintaining accurate patient records. Training will be provided, covering essential topics like smoking cessation practices and health check protocols. The role demands strong communication skills, the ability to work independently and in a team, and a commitment to promoting health and wellbeing within the community.
Greenwich Health deliver NHS Health Checks, smoking cessation support, Long-Acting Reversible Contraception (LARC) services and sexual health walk in clinics. We are looking to recruit a flexible and motivated individual who can work both independently and as part of a team in a fast paced patient centred role.
The post holder will be required to conduct NHS Health Checks, face to face and telephone smoking cessation consultations and provide HCA support for our Long-Acting Reversible Contraception clinics. The post holder will be required to travel to various locations across the Borough of Greenwich.
The post holder will also be required to support our busy patient call centre based at Ferryview Health Centre, supporting patients through the service from managing the referral list, triaging, and booking patients into clinics.
Working Pattern: 40 hours per week (working hours between 8:00am and 8:00pm, 5 days a week Monday to Sunday on a three week rota, 1 weekend day 8am to 4pm every third week)
Call Centre
Manage in-coming and out-going calls and voice mails.
Book LARC, smoking cessation and NHS Health Check appointments.
NHS Health Checks
Deliver the NHS Health Check sessions across Greenwich within the Live Well Centres.
Undertake near patient testing.
Create a patient focused environment to help individuals identify how their behaviour might affect their health and wellbeing.
Smoking Cessation Service
Providing telephone or face to face support to patients wishing to quit smoking.
Advise patients on nicotine replacement therapy options.
Provide on-going support to patients throughout their 12 week quit journey with a patient centre approach.
Long Acting Reversible Contraception Clinic
Act as a LARC assistant to our LARC clinical staff, ensuring the patients feel comfortable and the clinician has appropriate, timely support.
About us
Job Summary
The post holder will also be required to support our busy patient call centre based at Ferryview Health Centre, supporting patients through the service from managing the referral list, triaging, and booking patients into clinics.
The NHS Health Check aims to help delay or prevent heart disease, stroke, diabetes, kidney disease and dementia. Individuals between the ages of 40 - 74, who have not already been diagnosed with one of these conditions or do not have certain risk factors, will be invited every 5 years to have a check to assess their risk and will be given advice to reduce or manage that risk. The NHS Health Check involves measuring blood pressure and pulse, taking a near-patient blood sample to measure cholesterol, measuring height, weight and BMI and asking questions and providing lifestyle advice.
Our Smoking Cessation service supports patients for up to 12 weeks with either face to face or over the telephone to quit smoking. The post holder will have a patient case load to support through their smoking journey.
The post holder will support clinicians in our LARC clinics preparing and clearing away clinical equipment for coil and implant procedures, supporting patients during the procedure. The post holder will provide administration support the sexual health service.
Call Centre
Manage in-coming and out-going calls and voice mails.
Book LARC, smoking cessation and NHS Health Check appointments.
Deal with patient queries.
NHS Health Checks
Deliver the NHS Health Check sessions across Greenwich within the Live Well Centres.
Carry out the NHS Health Check following protocols and clinical guidelines.
Undertake near patient testing.
Create a patient focused environment to help individuals identify how their behaviour might affect their health and wellbeing.
Communicate with individuals in line with evidence based practice.
Motivate and support individuals to make lifestyle changes via appropriate onward referrals.
Make timely referrals, following a health check, to general practice as required.
Prepare, organise and collate own paperwork, equipment and resources ready for delivery.
Smoking Cessation Service
Process smoking referrals from practices, contacting patients within 72 hours.
Providing telephone or face to face support to patients wishing to quit smoking.
Advise patients on nicotine replacement therapy options.
Provide on-going support to patients throughout their 12 week quit journey with a patient centre approach.
Prepare, organise and collate own paperwork, equipment and resources.
Long Acting Reversible Contraception Clinic
Support LARC clinics following protocols and clinical guidelines.
Process the referrals from practices into the LARC clinics, triage and provide accurate information to ensure the patient attends the appropriate appointment and is aware of the arrangements.
Act as a LARC assistant to our LARC clinical staff, ensuring the patients feel comfortable and the clinician has appropriate, timely support.
Prepare, organise and collate own paperwork, equipment and resources ready for delivery.
Training
Complete NCSCT e-learning Stop Smoking Practitioner Training
Complete both internal and external NHS Health Check training.
Complete practical training alongside colleagues and clinicians for LARC clinics.
Complete all mandatory company training, including annual update / refresher training.
Attend monthly team meetings.
Take an active part in developing own knowledge and skills, particularly the key skills and competencies required to deliver NHS Health Checks, smoking cessation and LARC support.
Keep abreast of changes within the health industry via the reading of literature, attending seminars and continuing professional development
Health & Safety
Monitor and maintain health, safety and security of self and others.
Respond to relevant clinical /other issues or incidences to mitigate risk and maintain best practice.
Follow information governance and safeguarding procedures.
Adhere to all organisational policies and procedures.
General
Keep accurate and factual patient records in line with Information Governance, Data Protection Act and Greenwich Health policies.
Complete timely and accurate data entry onto the company clinical system.
Work collaboratively as part of a team to support service improvement.
Work alongside the Live Well Development Lead and Live Well Team Leader to support service development and improvements.
Flexible working, including some evenings and weekends.
Manage and organise own time / activities to ensure timely service delivery
Demonstrate an understanding of equal opportunities and value the importance of diversity.
Be a positive ambassador for Live Well at all times.
Any other duties as required in line with business need
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