Receptionist inDunstable inDunstable PUBLISHED THU 17 OCT 2024

Depending on experience PERMANENT GOOD SALARY

NHS

Toddington Medical Centre rObWUzbR

Toddington Medical Centre in Dunstable is seeking a friendly and experienced Receptionist to join their team, with both full-time and part-time positions available. The role involves assisting patients in accessing healthcare services, managing appointment requests, and maintaining a welcoming environment, both in person and over the phone. Responsibilities include opening and closing the surgery, processing prescriptions, managing patient registrations, and ensuring the security and cleanliness of the reception area. A strong emphasis on effective communication, adherence to protocols, and maintaining confidentiality is essential.

Candidates should have a good standard of education, excellent communication and computer skills, and prior experience in a public-facing role, ideally within a healthcare setting. The ideal applicant will demonstrate a commitment to professional development, flexibility to cover staff absences, and the ability to work efficiently under pressure. A positive attitude, respect for patient confidentiality, and a willingness to contribute to the team's success are key attributes sought for this position.

We are looking for an experienced and friendly person to join our team. We are looking for full-time and part-time staff with a willingness to learn and grow.

Main job roles include: receiving, assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To complete work effectively and efficiently and in line with the team agreed daily minimum objectives.

-Deal with patients face to face and via the phone in a polite professional manner.

-Opening and closing the surgery to receive patients.

-Telephone skills and knowledge and functionalities

-Receiving patients consulting with members of practice team.

-Be able to cover all reception positions as necessary.

-Process appointment requests for appointments for today or future appointments from patients by telephone and in person, following the guidance.

-Deal with visit requests.

-To have a thorough knowledge of all Practice procedures.

-To work in accordance with written Protocols.

-NHS mail account.

-Pulling / filing notes as required.

-Scanning / allocating documents.

-Ensure building security have thorough knowledge of doors/windows/alarm.

-Any other tasks allocated by Practice Manager or Partners.

-Deliver FP10s to pharmacy as required at the end of the day.

-Allocating incoming medical records.

-Maintain a clean and safe environment.

About us
JOB DESCRIPTION
JOB TITLE: Receptionist
REPORTS TO: Practice Manager
BASE: Toddington Medical Centre, Luton Road, Toddington, LU5 6DEJob Summary:To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To provide assistance to the Practice team to aid the smooth and efficient running of the Practice and project a positive and friendly image to patients and other visitors, either in person or via the telephone.Job Responsibilities: Reception:
Answering appointment calls, prescription queries, test result calls and general queries, correctly and professionally.
To be able to use system1 to book appointments.
Process appointment requests for today and for future appointments from patients by telephone, online and in person.
Process repeat prescription requests in accordance with Practice guidelines, paper and online prescriptions.
Registration of new patients both online and paper.
Receive and book requests for home visits.
Have a thorough knowledge of all Practice procedures.
Work in accordance with written protocols.
To be able to send and complete tasks.
Set up patients with online access.
Data entry and update of medical records e.g. patient registration change of address.
To be able to open the post and scan it onto the system.
To be able to respond to emails and forward them on appropriately if required.
Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers, this could be face to face and online.
Be able to cover all reception positions as necessary, with the flexibility to cover staff absences during sickness and holiday leave as required.
General Tasks:
Ensure building security by having a thorough knowledge of doors, windows and alarm system and follow the Practices procedure for opening and closing the surgery.
Ensure the reception area and other administrative areas are kept clean and tidy.
Any other reasonable tasks allocated by the Doctors or Practice Manager or senior receptionist.
Desirable:
Scanning on letters and coding accurately.
Prescription clerk knowledge and willingness to learn if you don't.
Medical records in/out process.
Note summarising paper records onto electronic record.
The release of medical records.
The use of NHS software such as e-consult, AccuRx
Confidentiality:
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:Assist in promoting and maintaining their own and others health, safety and security as defined in the Practices Health & Safety Policy, to include:
Use personal security systems within the workplace according to Practice guidelines.
Identify the risks involved in work activities and undertaking such activities in a way that manages those risks.
Make effective use of training to update knowledge and skills.
Use appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
Report potential risks identified.
Equality and Diversity:Support the equality, diversity and rights of patients, carers and colleagues, to include:
Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues.
Behave in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal and Professional Development:Participate in any training programme implemented by the Practice as part of this employment, such training to include:
Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
Take responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality:Strive to maintain quality within the Practice, and will:
Alert other team members to issues of quality and risk.
Assess own performance and take accountability for own actions, either directly or under supervision.
Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
Work effectively with individuals in other agencies to meet patients needs.
Effectively manage own time, workload and resources.
Communication:Recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members.
Communicate effectively with patients and carers.
Recognise peoples needs for alternative methods of communication and respond accordingly.
Receptionist - Person Specification
Essential
Desirable
Academic/ Vocational Qualifications
Good standard of general education, including a recognised qualification in maths and English
Excellent written and spoken English
GCSE mathematics & English (Cor above)
Eligibility
Eligible to work in the UK
Disclosure and Barring Service (formerly known as CRB) check clearance
Experience
Experience of dealing with the general public
Previous experience working in a public reception environment
Desired previous NHS experience with System 1.
Knowledge/ Skills
Excellent keyboard and computer skills
Excellent communication and social skills
A computer and or typing qualification e.g. RSA
Qualities/ Attributes
An understanding, acceptance and adherence to the need for strict confidentiality.
Understanding of equality and diversity in the public sector.
Ability to listen and be non-judgmental.
Ability to use own judgement, resourcefulness and common sense.
Ability to work without direct supervision and determine own workload priorities.
Able to multitask and work under pressure in a changing environment.
Able to work as part of an integrated multi-skilled team.
Good team player and flexible.
Other
Able to work at the desired times.
Able to attend education and training outside normal working hours.
Good standard of personal presentation and hygiene.
Positive and friendly persona.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

Similar Receptionist roles

ReceptionistinBewdley

ReceptionistinActon

ReceptionistinBarnstaple

ReceptionistinDartford

inDunstable

51.9457834 -0.5303728999999999 Dunstable, Bedfordshire

in Dunstable click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more

What might it look like to work here?
Stand by, we'll show you...

This image is not representative. Learn more