Clerical Officer inAbergele inAbergele PUBLISHED THU 28 NOV 2024

Band 2 PERMANENT GOOD SALARY

Betsi Cadwaladr University Health Board r5dOZJ3k

The role of "Clerical Officer" at Betsi Cadwaladr University Health Board in Abergele involves providing a high-level administrative service to support the smooth operation of the department. Key responsibilities include managing case notes, preparing session lists, handling patient appointments via the WPAS system, and effectively communicating with stakeholders. Flexibility in workload prioritisation is essential, along with strong communication skills and the ability to make sound decisions. Knowledge of departmental procedures and the ability to manage inquiries confidently is required. The role also involves handling correspondence and there is a preference for candidates who speak Welsh, although English speakers are also welcomed.

To provide a comprehensive high level, efficient, accurate and promptadministrative service to all stakeholders by assisting in the smooth running of the service.As a member of the Administration Team, a flexible approach to the post isessential to enable prioritising the different workloads and duties.Excellent communication and interpersonal skills are required to carry out dutieswith tact, diplomacy and sensitivity. Make sound decisions and judgementsusing initiative and level of authority as agreed with Line Manager.Knowledge and understanding of the structure, policies, management andoperational procedures within the department and the Health Board as requiredin order dealing with internal and external enquiries in a competent and confident manner.

Correct and accurate use of WPAS, including use of registration and outpatients screens.

Comply with agreed method of tracking case notes to ensure they can be found at any time.

Preparation of the daily session lists using appropriate computer system.

To maintain case notes in the department in good condition and repair damaged notes as and when required.

Compile case notes for new patient attendees at clinic.

Collect and distribute patient case notes or urgent items manually when required to and from other areas of the hospital. Retrieve and return hospital case notes from other departments within the hospital as and when requested by the medical staff.

Open and prioritise incoming mail ensuring distribution to the appropriate person.

Make appointments on WPAS system at designated times

Outcome clinic appointments on WPAS

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

Useful skills for a Clerical Officer: Click to view

To work as a Clerical Officer in the UK, you typically need a combination of administrative, communicative, and IT skills. Here are the key skills that are often required or beneficial for this role:

1. Organizational Skills: Ability to maintain files, records, and documents in an orderly manner, and to manage multiple tasks efficiently.

2. Attention to Detail: Accuracy is crucial in data entry and record-keeping, as clerical officers often deal with sensitive information.

3. IT Skills: Proficiency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with databases and other office equipment.

4. Communication Skills: Strong verbal and written communication skills are necessary for interacting with colleagues, clients, and stakeholders.

5. Customer Service Skills: Ability to deal courteously and effectively with members of the public and respond to inquiries.

6. Problem-Solving Skills: Ability to identify issues and find effective solutions can be helpful in managing day-to-day office challenges.

7. Time Management: Ability to prioritize tasks to meet deadlines and manage one's own time effectively in a busy work environment.

8. Teamwork: Ability to work well within a team and support colleagues in achieving common goals.

9. Confidentiality and Discretion: Understanding the importance of confidentiality, especially when handling sensitive personal information.

10. Basic Numeracy Skills: Ability to perform basic arithmetic, which is often necessary for handling invoices, budgets, and financial records.

Similar Clerical Officer roles

Clerical OfficerinYork

Clerical OfficerinWhitehead

Clerical OfficerinLondon

Clerical OfficerinDonaghadee

More from Betsi Cadwaladr University Health Board

Catering AssistantinMold

Medical SecretaryinBodelwyddan

Domestic AssistantinWrexham

inAbergele

53.26627349853516 -3.5803792476654053 Abergele

in Abergele click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more

Clerical Officer inAbergele inAbergele PUBLISHED THU 28 NOV 2024

Betsi Cadwaladr University Health Board r5dOZJ3k

About us You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.