Patient Navigator inNewport Pagnell inNewport Pagnell PUBLISHED
TUE 29 OCT 2024
Depending on experience depending on experience
PERMANENT
Primary Care Careers rD8BMKk6
Newport Pagnell Medical Centre is seeking part-time Patient Navigators to join their team for 21 hours per week across four days, with occasional Saturday morning shifts on a rota basis. The role involves greeting patients and visitors, managing telephone inquiries, scheduling appointments, and handling repeat prescriptions. Additionally, Patient Navigators will assist in ensuring the smooth operation of surgeries and clinics, arrange hospital appointments, manage patient specimens, and communicate test results.
Comprehensive training will be provided, including one-on-one sessions and ongoing support from trainers and team leaders. Candidates should be flexible to accommodate additional hours as needed to cover for colleagues. This position offers a valuable opportunity to enhance patient care and support within a medical setting.
Comprehensive training will be provided, including one-on-one sessions and ongoing support from trainers and team leaders. Candidates should be flexible to accommodate additional hours as needed to cover for colleagues. This position offers a valuable opportunity to enhance patient care and support within a medical setting.
Newport Pagnell Medical Centre is looking to recruit patient navigators to further expand our team. We are looking for staff on a part time basis for 21 hours per week, over 4 days, between Monday & Friday. You will also be required to cover Saturday morning shifts on a rota basis. We offer a comprehensive training programme to all our patient navigators, where you will initially receive 1-1 training, followed by ongoing support from your trainer and team leaders.
- Greet patients, doctors and visitors at Reception in a polite and friendly manner.
- Answer the telephone promptly and courteously.
- Make appointments using the computerised appointments system.
- Administer the procedure for repeat prescriptions.
- Open and sort all Medical Centre post, both internal and external.
- Ensure the smooth running of all surgeries and clinics.
- Arrange hospital appointments where relevant e.g. x-rays, out-patients.
- Receive patients' specimens ready for pathology laboratory collection.
- Deal with general enquiries from patients and visitors in a helpful and efficient manner.
- Collate and sort paperwork from GPs and other Practice staff, and deal with accordingly.
- Inform patients of computerised test results, in person, on the telephone or by letter.
Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Please see attached job description for further information.
About us
If you would like to find out more information about this role, please see the attached job specification.
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
Useful skills for a Patient Navigator:
Click to view
Working as a Patient Navigator in the UK requires a combination of specific skills and competencies to effectively support patients in navigating the healthcare system. Here are the essential skills needed:
1. Communication Skills: Excellent verbal and written communication skills are crucial. You need to be able to convey information clearly and empathetically to patients, their families, and healthcare professionals.
2. Interpersonal Skills: Strong interpersonal skills help in building trust and rapport with patients, making them feel comfortable discussing their health concerns.
3. Knowledge of Healthcare Systems: Understanding the UK healthcare system, including NHS policies, processes, and available services is essential for guiding patients effectively.
4. Empathy and Compassion: A patient-centered approach is vital. Being able to understand and empathize with patients' situations will help you advocate for their needs and preferences.
5. Problem-Solving Skills: You should be able to think critically and assess situations to help patients overcome obstacles in accessing healthcare services.
6. Organizational Skills: Managing multiple cases and maintaining detailed records requires strong organizational abilities, including time management.
7. Cultural Competence: Sensitivity to and respect for diverse cultural backgrounds, beliefs, and practices will enhance your ability to serve a diverse patient population.
8. Advocacy Skills: You need to advocate for patients within the healthcare system, ensuring their voices are heard and their needs addressed.
9. Teamwork and Collaboration: As part of a healthcare team, you'll need to work effectively with doctors, nurses, social workers, and other professionals to coordinate care for patients.
10. Research and Resourcefulness: Being able to identify and utilize available resources, including community services and support groups, is key to helping patients navigate their care.
11. IT Skills: Proficiency in using electronic health records, databases, and communication tools is becoming increasingly important in the healthcare field.
12. Conflict Resolution Skills: The ability to manage and resolve conflicts or misunderstandings that may arise between patients and healthcare providers is valuable.
13. Emotional Resilience: The role can be emotionally challenging, so being able to cope with stress and emotional situations is important to maintain your well-being and provide effective support to others.
Similar
Patient Navigator roles
More from Primary Care Careers
inNewport Pagnell
52.08647537231445 -0.7252771854400635 Newport Pagnell, Buckinghamshire 
Locations
are approximate.
Learn more
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more