Medical Receptionist inLondon inLondon PUBLISHED THU 2 JAN 2025

PERMANENT GOOD SALARY
PENSION WEEKEND

WInchmore Hill Practice rDHCBLfu

The Winchmore Hill Practice in London is seeking a friendly and reliable Medical Receptionist to join their team. This role requires an enthusiastic individual who can thrive under pressure while providing excellent service to patients. Ideal candidates should possess strong communication skills, have a proactive work ethic, and be able to work both independently and as part of a larger team. While previous experience in a GP practice is preferred, it is not mandatory. The position involves a 30-hour work week with flexible hours, including weekends, during the practice’s operating hours.

Key responsibilities include greeting patients and callers, managing the appointment system, recording messages, handling enquires, distributing repeat prescriptions, maintaining the computer database, and ensuring confidentiality of sensitive information. The practice offers full training and an excellent pension scheme. Applicants must be available to work during the specified hours.

We are currently looking to recruit a friendly, reliable, enthusiastic and hard-working Medical Receptionist to work in a friendly GP practice.

The ideal candidate should be highly motivated and able to work under pressure to provide best patient service. Must have excellent communication skills and a can-do approach to their work. They must be able to work well on their own, as well as being an integral part of our larger practice team.

Experience of working in GP practice is desirable but not mandatory.

We as a team have high work ethos and expect the new team member to have the same.

The post is for 30hrs/week. The practice business hours are Monday & Wednesday 8am to 8pm, Tuesday, Thursday and Friday- 8am to 7pm. The distribution of these hours are mutually agreed, during Practice working hours and will include Saturdays and Sundays as required. Please only apply if you can work during the hours.

Full training will be provided. Excellent pension scheme ofered.

Greeting in a pleasant and friendly manner all callers at reception.

Answering the telephone quickly and dealing with or redirecting enquiries.

Running the appointment system including making appointments and encouraging patients to use the check in system.

Recording messages and home visit requests in appropriate book legibly and accurately.

Handing out repeat prescriptions to patients or their representatives.

Handing general enquiries and give out test results or referring to a more experienced Receptionist or Doctor if in doubt.

About us
Greeting in a pleasant and friendly manner all callers at reception.
Open mail and place in the appropriate box ensuring any mail marked private, confidential or personal is left unopened in the named persons box or if no named person the Practice Managers box.
Maintain computer database inputting appropriate information.
Running the appointment system including making appointments and encouraging patients to use the check in system.
Answering the telephone quickly and dealing with or redirecting enquires.

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Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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51.63315582275391 -0.0938701033592224 London

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