Programme Director, Performance & Delivery - UEC, Berkshire West in Oxford inOxford PUBLISHED MON 24 FEB 2025 Jump to job information section

This is an exciting opportunity to join the Urgent and Emergency Care Team for the Berkshire West locality in a leadership role. The post holder will have responsibility for monitoring, reporting and assuring operational delivery of operating plan requirements, associated KPIs and NHS constitutional standards aligned with a defined UEC portfolio on behalf of the Directorate. They will build strong relationships with key stakeholders and partner organisations to improve services, patient outcomes and experience.

Drive and challenge each key working relationship to innovate with drive reform to achieve agreed objectives.

Provide and receive highly complex, sensitive and contentious information, including presenting information about projects and dependencies to a wide range of internal and external stakeholders in formal settings.

Manage potentially aggressive and/or antagonistic situations with staff and stakeholders within change programmes for successful outcomes.

Deal with complex and conflicting subject matter problems or in day today work load in workshops, meetings, one to one communications and other events, comprising various parts of the business.

Nurture key relationships with senior and high profile individuals and responsible for the maintenance of networks.

Employ effective communication, negotiation and influencing skills to enable stakeholder relationships to deliver objectives over the duration of the tenure/project with:

External organisations to ensure seamless transition to the new system.

Wider NHS stakeholders to ensure collaboration in the context of operational delivery and performance improvement within the system.

Internal leaders and staff to gain input to the development of systems, processes and performance improvement activities.

Represent the Directorate/ICB in sensitive and political situations, delivering difficult messages where required to high-level audiences.

About us

Key aspects of this role will be to:

Ensure the performance improvement strategy is formulated, understood by all stakeholders and is delivered utilising all available resources efficiently and effectively.

Ensure the development and management of plans, within the defined UEC portfolio.

Ensure appropriate system and processes are in place to enable the implementation of the performance improvement plan oversight and assurance in the organisation.

Proactively manage the key risks and issues associated with ensuring appropriate actions are taken to mitigate or respond to performance deficiencies.

Monitoring and establishing accountability on the overall progress of the performance improvement actions to ensure completion within agreed timescales.

Manage the budgetary implications of activity as required.

Avoid the destabilisation of business as usual through efficient planning and team management.

Manage and actively promote the relationships with key stakeholders.

The post holder will be placed on the two-tier Tactical on-call Rota for BOB ICB. Full details of the on-call rota including frequency will be provided to you as part of your induction arrangements. You will be eligible to receive an enhanced rate for the time you are placed on the rota as per the BOB ICB on-call additional payment guidance.

This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role. The post holder will carry out any other duties as may reasonably be required by their line manager.

The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.