ADHD Case Coordinator inNorthwood inNorthwood PUBLISHED 9 OCT 2024
Harrow Health CIC r6qgUoSl
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The Post Holder will be a highly competent individual, who will play a key role in co-ordinating the ADHD Team activities and act as a Social Prescriber for patients and their families / carers as needed. They will work with members of the team and other health and care providers to share information to jointly plan care and provide a streamlined service.
The post holder will be performance managed with clear objectives designed to evidence your success in delivering excellent patient satisfaction and health outcomes, supporting the ADHD Team patient caseload, developing colleagues skills, and lastly supporting patients to avoid unnecessary hospital admissions.
The case worker will:
- Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires).
- Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual.
The post-holder will recognise the importance of effective communication within the team and will strive to:
- Communicate with patients in a welcoming way, which is non-judgemental and respects patients feelings, circumstances and rights.
- Utilise and demonstrate sensitive communication styles to ensure patients are fully informed of reasons for contact when contacting them for example, on welfare calls
- Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate
- Ensure all documented notes are collated and comprehensive
The case worker will:
- Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires).
- Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual.
- If any concerns regarding priority of appointment timing this can be discussed with the General Manager or a Clinician.
- Call the patient on a regular basis, to carry out a welfare call general well-being, medication compliance, any concerns.
- Arrange follow up appointments with the Non-Medical Prescriber (Nurse or Pharmacist).
- Ensure, after each appointment that the Patient and registered GP receives a copy of the consultation / care plan.
- Ensure, when the patient is discharged back to their registered GP as part of the shared care agreement, that all documentation and the individualised care plan is completed and shared.
- Where identified, signpost the patient to appropriate support services, which may include self-help resources, Pharmacists, Talking Therapy Services, Voluntary Care Services amongst others.
- Support the individual / carers in completion of relevant documentation needed EG. Benefit claims, supporting letters for employers, educational establishments etc
- Attend multidisciplinary and team meetings as needed.
Supporting Responsibilities
Quality
- Have a confident telephone manner, handling calls with patience and delivering results with focus and empathy
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Participate in the management, review and identifying learning from patient complaints and significant events
- To work independently, prioritise and organise own workload, taking into consideration the demands of the service and ensure that all administration work is carried out within the set timeframe without compromising quality
- Ability to work under pressure
Information Technology
- Competency and confidence with IT systems including, but not necessarily limited to, MS office packages.
- Have a good working knowledge of relevant areas of clinical systems (such as EMIS or System One) or be willing to learn very quickly.
- Demonstrate a good working knowledge of the policy on information and clinical governance
Research and Audit
- Contribute to the collection of data for research/audit purposes
- Identify audit topics relevant to the ADHD Team
Professional and Educational Responsibilities
Ensure all Statutory and Mandatory training is complete
Avail of all opportunities to develop both clinical knowledge and practical skills
The Post Holder will be a highly competent individual, who will play a key role in co-ordinating the ADHD Team activities and act as a Social Prescriber for patients and their families / carers as needed. They will work with members of the team and other health and care providers to share information to jointly plan care and provide a streamlined service.
The post holder will be performance managed with clear objectives designed to evidence your success in delivering excellent patient satisfaction and health outcomes, supporting the ADHD Team patient caseload, developing colleagues skills, and lastly supporting patients to avoid unnecessary hospital admissions.
The case worker will:
- Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires).
- Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual.
The post-holder will recognise the importance of effective communication within the team and will strive to:
- Communicate with patients in a welcoming way, which is non-judgemental and respects patients feelings, circumstances and rights.
- Utilise and demonstrate sensitive communication styles to ensure patients are fully informed of reasons for contact when contacting them for example, on welfare calls
- Communicate highly sensitive patient information and progress effectively with other team members and outside relevant health and social care providers, as appropriate
- Ensure all documented notes are collated and comprehensive
About us
The case worker will:
- Work with the ADHD team co-ordinating care from referral to discharge. Patients will be referred via the electronic referral system and the case co-ordinator will have responsibility, supported by the General Manager, in ensuring all referral documentation requested from the referrer is received (Baseline investigations, ECG, Blood results and questionnaires).
- Contact the patient to offer a timely, accessible appointment as agreed with the patient, either face to face or virtual.
- If any concerns regarding priority of appointment timing this can be discussed with the General Manager or a Clinician.
- Call the patient on a regular basis, to carry out a welfare call general well-being, medication compliance, any concerns.
- Arrange follow up appointments with the Non-Medical Prescriber (Nurse or Pharmacist).
- Ensure, after each appointment that the Patient and registered GP receives a copy of the consultation / care plan.
- Ensure, when the patient is discharged back to their registered GP as part of the shared care agreement, that all documentation and the individualised care plan is completed and shared.
- Where identified, signpost the patient to appropriate support services, which may include self-help resources, Pharmacists, Talking Therapy Services, Voluntary Care Services amongst others.
- Support the individual / carers in completion of relevant documentation needed EG. Benefit claims, supporting letters for employers, educational establishments etc
- Attend multidisciplinary and team meetings as needed.
Supporting Responsibilities
Quality
- Have a confident telephone manner, handling calls with patience and delivering results with focus and empathy
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Participate in the management, review and identifying learning from patient complaints and significant events
- To work independently, prioritise and organise own workload, taking into consideration the demands of the service and ensure that all administration work is carried out within the set timeframe without compromising quality
- Ability to work under pressure
Information Technology
- Competency and confidence with IT systems including, but not necessarily limited to, MS office packages.
- Have a good working knowledge of relevant areas of clinical systems (such as EMIS or System One) or be willing to learn very quickly.
- Demonstrate a good working knowledge of the policy on information and clinical governance
Research and Audit
- Contribute to the collection of data for research/audit purposes
- Identify audit topics relevant to the ADHD Team
Professional and Educational Responsibilities
Ensure all Statutory and Mandatory training is complete
Avail of all opportunities to develop both clinical knowledge and practical skills
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