InHealth Group r35rfY0N
The Healthcare Assistant (HCA) role with InHealth Group in Bristol focuses on supporting the Lung Cancer Screening Programme, which aims to facilitate the early detection of lung cancer to save lives. The HCA will work in a dynamic and fast-paced environment, delivering professional, patient-centered services under the supervision of clinical colleagues. Responsibilities include welcoming patients, managing clinical risk, maintaining confidentiality, facilitating patient scheduling, and ensuring a clean and safe working environment. The position requires flexibility in working patterns, including 12-hour shifts, mobile working across various locations, and potentially some remote duties.
Candidates should possess experience in patient-focused environments and excellent communication skills, alongside a dedication to providing empathetic care. A positive attitude, reliability, and teamwork capabilities are essential. Additionally, successful applicants must be adaptable and willing to travel, as the role involves a mobile component and may require attending training outside the local region. A full driving license is necessary due to the travel requirements of the position. The salary is £22,000 plus a £4,200 car allowance.
Candidates should possess experience in patient-focused environments and excellent communication skills, alongside a dedication to providing empathetic care. A positive attitude, reliability, and teamwork capabilities are essential. Additionally, successful applicants must be adaptable and willing to travel, as the role involves a mobile component and may require attending training outside the local region. A full driving license is necessary due to the travel requirements of the position. The salary is £22,000 plus a £4,200 car allowance.
The overall purpose of the Lung Cancer Screening Programme is to enable the early detection of lung cancer to save lives. The targeted lung health check (TLHC) has been implemented throughout the UK in areas identified with high disease prevalence where significant impact can be made from the recognition of early-stage lung cancer & offering curative treatment.
As an HCA you will deliver a professional and patient-focused service, working alongside and under the leadership and supervision of your clinical colleagues in our dynamic and fast-paced sites. As an integral part of our clinical support team, your skills as an HCA help us to deliver on our vision to make healthcare better.
About us
Role: Healthcare Assistant Location: Mobile role - Bristol, North & South Gloucestershire & Somerset Salary: £22,000 + £4200 Car Allowance What you will do:
The overall purpose of the Lung Cancer Screening Programme is to enable the early detection of lung cancer to save lives. The targeted lung health check (TLHC) has been implemented throughout the UK in areas identified with high disease prevalence where significant impact can be made from the recognition of early-stage lung cancer & offering curative treatment.
As an HCA you will deliver a professional and patient-focused service, working alongside and under the leadership and supervision of your clinical colleagues in our dynamic and fast-paced sites. As an integral part of our clinical support team, your skills as an HCA help us to deliver on our vision to make healthcare better.
Our Healthcare team provides a 7-day service with bank holiday working included across all programmes. Candidates must be adaptable around mobile working, locations of clinics and willing to work 12-hour shift patterns as our standard working pattern. This may also include remote working and administration duties to support the wider TLHC team which may be incorporated into your working pattern.
What you are responsible for:- Welcoming patients to the clinic in a professional manner and acting as patient advocate at all times to ensure both privacy and dignity.
- Clarifying patients identification and explaining the process of their Targeted Lung Health Check appointment
- Managing clinical risk within own designated working area
- Ensuring the smooth flow of clinical and administrative work whilst supporting nurses and other colleagues
- Supporting patients to safely access subsequent elements of the face to face TLHC appointment (potential CT scan) and providing a patient handover once at the secondary location
- Accurately entering data into the patient management system and maintaining these systems with accurate and up to date information
- Adhering to the requirements of the Data Protection Act (1984) ensuring confidentiality of information regarding staff and patients is always maintained
- Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate
- Facilitating efficient patient scheduling and throughput, leading to optimal use of nursing capacity
- Cleaning, monitoring and tidying equipment as directed and report any problems or malfunctions to senior member of staff.
- Maintaining a clean and safe working environment
- Remaining up to date with mandatory training and completing any additional courses required for this role
- Understanding all responsibilities and adhering to all statutory requirements for Health & Safety, COSHH, PPE, fire safety, complaints, accident reporting and magnetic field & radiation safety
- Complying with ISO standards in respect of Information Security Management
- Demonstrating safe, effective practice in line with InHealth policies and procedures.
- A team player who is supportive, reliable and trustworthy
- A positive attitude with a helpful and proactive approach to customer service
- Someone who is approachable, dedicated and hardworking
- A people person someone who enjoys working alongside and helping others
- Someone who thrives on and remains calm and focused in challenging situations
- A professional, empathetic and courteous individual who cares about people and conducts themselves professionally with both patients and colleagues
- Be experienced in dealing with customers and/or patients and know how to handle their queries effectively and sensitively
- Understand the importance of patient confidentiality and be aware of data protection
- Have excellent verbal and written communication skills
- Have good listening skills with an ability to present information in a logical manner
- Have a good standard of education demonstrated by numeracy and literacy
- Be flexible in your working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes
- Understand the importance of patient confidentiality and be aware of GDPR
- Be confident in your ability to prioritise tasks
- Be skilled at administration processes and proficient with Microsoft packages
- Be able to follow instructions to support both your colleagues and patients
- Working within a customer or patient focused environment
- Using Microsoft packages and other IT systems
- Dealing with conflict situations in a calm and efficient manner
- Working with multi-skilled colleagues as part of a multi-disciplinary team
- You need to be willing to be flexible when working shifts required
- There may be instances where our HCAs need to work additional hours or outside their region to support the operational requirements of the business
- On occasions, national travel may be required to attend training courses
- Due to the travel involved in this role, a full driving license is required
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More about CANCER
Cancer remains one of the most significant health challenges in the United Kingdom, impacting millions of lives each year. According to Cancer Research UK, nearly one in two people in the UK will be diagnosed with cancer at some point in their lifetime, highlighting the pervasive nature of this disease. Learn more...
Useful skills for a Healthcare Assistant:
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To work as a Healthcare Assistant (HCA) in the UK, you need a combination of practical skills, personal qualities, and a basic understanding of healthcare principles. While specific requirements might vary depending on the employer or the care setting, here are the key skills and attributes typically required:
Essential Skills:
1. Communication Skills:
- Ability to communicate effectively with patients, families, and healthcare professionals.
- Good listening skills to understand patients' needs and concerns.
2. Empathy and Compassion:
- Understanding and sensitivity to the feelings of patients.
- Ability to provide emotional support and reassurance.
3. Basic Clinical Skills:
- Understanding of basic health and hygiene standards.
- Ability to assist with daily living activities (bathing, dressing, feeding, etc.).
- Monitoring vital signs (blood pressure, temperature, pulse) can also be necessary.
4. Teamwork:
- Ability to work collaboratively with other healthcare professionals.
- Being a supportive team player.
5. Time Management:
- Ability to prioritize tasks efficiently in a fast-paced environment.
- Managing time effectively to ensure all patients receive appropriate care.
6. Attention to Detail:
- Being meticulous in following care plans and documenting changes in patients’ conditions.
- Paying close attention to patient safety.
7. Problem Solving Skills:
- Ability to respond to a variety of situations and challenges quickly and effectively.
- Competence in recognizing changes in a patient's condition and taking appropriate action.
8. Physical Stamina:
- Capability to perform physically demanding tasks, such as lifting and moving patients.
- Maintaining energy and stamina for long shifts.
Personal Qualities:
- Patience: Working in healthcare can be challenging; patience is crucial when dealing with patients who may be distressed or unwell.
- Reliability: Being dependable and trustworthy is essential for providing good patient care.
- Adaptability: Flexibility to handle varying work environments and situations.
- Respectfulness: Maintaining dignity for patients and treating them respectfully.
Training and Qualifications:
While formal qualifications may not always be required, having a relevant qualification, such as a Level 2 or Level 3 Diploma in Health and Social Care, can be beneficial. Some employers provide on-the-job training, and courses in first aid, safeguarding, or infection control may also be useful.
Experience:
Any previous experience in healthcare, customer service, or caring environments can greatly enhance your application. Volunteering in hospitals, care homes, or community services can provide valuable experience and skills.
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