TEL Education Platforms Learner Assistant inManchester inManchester PUBLISHED WED 4 DEC 2024

Band 6: £37,338 to £44,962 a year PERMANENT
HSE NHS

NHS England r3l7347B

Opportunity to contribute to innovative educational programs and services that enhance learning in the healthcare sector.

Engagement with a diverse range of stakeholders, fostering collaboration and networking within NHS England and beyond.

Experience in leading product support and development, enhancing skills in service improvement and user engagement.

Involvement in shaping policies related to educational delivery and digital technology advancement, providing a chance to influence industry standards.

Exposure to Agile software development practices, which can enhance technical and project management competencies.

Possibility to develop a career in product support and service development within a supportive environment focused on business needs and outcomes.

Gain practical experience in testing e-learning content and managing user registrations, equipping you with valuable technical skills.

The TEL Education Platforms Learner Assistant role at NHS England in Manchester involves leading product support for the Technology Enhanced Learning (TEL) Team, which focuses on optimizing learning technologies and simulation-based education in support of NHS objectives. Key responsibilities include developing and maintaining a supportive user community, assisting with product development activities, registering users for cybersecurity training, testing e-learning content, managing user account data securely, and addressing user queries. This position provides a foundational opportunity to advance in product support and service development within a user-centered, Agile environment.

The assistant will work closely with the TEL Education Platforms Learner Support Leads to ensure alignment with business requirements and the effective implementation of technology strategies. Overall, the role emphasises transparency, user needs, and outcomes while contributing to a broader framework of digital service delivery across the NHS.

The Technology Enhanced Learning Team (TEL) delivers innovative programmes and services thatfacilitatethe effective use of learning technologies and simulation-based education. This supports the delivery of NHS England'sobjectives, as well as those of other stakeholders in the health and care sectors, both regionally and nationally.

The team plays a key role in shaping policy related to educational delivery, workforce transformation, learning and development, and digital technology advancement. It provides thought leadership, guidance, and delivers digital services, programmes, and projects either independently or in collaboration with other initiatives.

The TEL Education Platforms Learner Assistant will:

Responsible for leading the TEL product support, ensuring the service is continuously developed and supportive of our user community.

Ensuring transparency with our user community.

Supporting the Support Leads Support Leads in product development activities.

Involvement in TEL projects.

Assisting the Platform Team with the registration of users for the NHS Digital Cyber Security Programme.
Testing of e-learning content and recording of results via appropriate test sheet / document.

Sending, receiving and validating user account bulk upload data from organisations in line appropriate secure transfer policy.

Liaising with local administrators and setting required reporting permissions.

Dealing with subsequent queries on report data and user access in conjunction with the rest of the Platform Team via email, support tickets and Live Chat.

Recording of progress and identifying any potential related issues.

The role is seen as a "step" role in developing a career in product support and service development in a complex programme that is business-led, user-centred and has an Agile software development approach. In general, your role will support:

Putting the needs of the business first

Focusing on delivery and outcomes

Being open and transparent

About us
Thepostholderwill work across NHS England and the wider operating landscape, to develop, support and continuously improve the technical architecture models and their lower-level components.

The role reports totheTELEducation Platforms Learner Support Leadswithin NHSE to ensure coordination and alignment of business requirements and transformation, technologies, applications and data perspectives with the relevant policies, strategies,governanceand technology that have been chosen to support a coherent and sustainable approach to managing information and technology.

You can find further details about the job, in the attached Job Description and other supporting documents.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a TEL Education Platforms Learner Assistant: Click to view