Referrals Administrator - Aylesbury inAylesbury inAylesbury PUBLISHED 14 NOV 2024

Are you an experienced administrator looking to take the next step in your career?

Would you like to play a part in helping to improve the mental health of children and young people in Buckinghamshire?

If so, we would like to hear from you. We are looking for a motivated, enthusiastic and well-organised individual to join our Buckinghamshire Child and Adolescent Mental Health Services (CAMHS) Single Point of Access team.

This is an administrative role where you'll be working alongside administrative and clinical staff, processing referrals, dealing with confidential and sensitive information, taking calls and formatting and sending correspondence to young people and families across Buckinghamshire.

SPA serves as the "front door" to Buckinghamshire CAMHS, so you will have excellent communication skills to liaise with parents, professionals and young people about incoming referrals.

We are passionate about delivering high quality, timely treatment and advice to young people and their families. You will gather and input data from new referrals in order to support SPA to continue to deliver and improve this care.

The team receives, at times, a high volume of requests and referrals, so a successful candidate will be solution-focused, calm, kind and responsible, have excellent written and verbal communication skills, with strong IT skills, particularly in Excel, Outlook and MS Teams.

You will work from our office at the Sue Nichols Centre in Aylesbury.

About us

• To provide a timely administrative service to the Single Point of Access, supporting to ensure that all referrals are tracked through to allocation and/or providing administrative support to the referral process.
• To be responsible for data input and maintaining database information, collating, maintaining, and providing data as required, operating new and existing IT systems and software.
• To assist the business manager in the development, testing and implementation of new processes and systems as required.
• Take and record telephone calls and messages accurately and respond to queries appropriately.
• To accurately type and distribute correspondence and other documents as required.
• Undertake filing, photocopying and general office duties.
• To safeguard and promote the welfare of children, young people and vulnerable adults in line with the Trust's values.
• Adhere to Trust policies, procedures and guidelines which are found on the Trusts website.

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  Please Note:
  

  • Candidates not currently employed by the Trust who attend an interview for non-qualified Band 1-5 posts are required to undertake numeracy and literacy assessments.
  • Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
  • Employees are expected to undertake mandatory and statutory training related to their role.
  • We positively encourage applications from all areas of the community, regardless of gender, race, faith, disability, age or sexual orientation and we encourage applications from users of mental health services. This is part of our commitment to equality and reflecting the diversity of our population.
  • Oxford Health is committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.