Clinical Support AdministratorinHullinHullPUBLISHED WED 29 JAN 2025

Are you looking for a more fulfilling career? One that gives you a sense of achievement knowing that each day you are helping people access the healthcare that they need?

If this sounds like you, we have the perfect opportunity for you!

We are looking for individuals who to join our Clinical Administration Support Team who:

• Are enthusiastic and self-motivated
• Are able to use their initiative
• Excellent communicators, both written and verbal
• Are able to listen and empathise
• Are keen to learn and develop
• Demonstrate attention to detail
• Can be flexible and adaptable
• Are competent with IT

In the role of Clinical Support Administrator you will receive, assist, and direct patients in accessing the appropriate services or healthcare professionals in a courteous, efficient, and effective way whether this be face to face or over the telephone. You will also undertake a variety of administrative tasks to assist with the smooth running of the practice.

In return you will receive:

• Full induction and training plan
• Named direct Line Manager
• Long service rewards
• Generous holiday entitlement
• Wellbeing health plan
• Staff wellbeing group
• Ride to work scheme
• Uniform allowance
• Refreshments
• Support to develop your skills and career

About us

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of management, dependent on current and evolving practice workload and staffing levels.

• Guide all practice staff in the use of read codes.
• Retrieve records, make note entries, scan and process documents and correspondence in patient medical records
• Prepare and summarise patients records following business policies and procedures.
• Administration responsibilities for processing requests for NHS work that is received from third parties and patients.
• Troubleshoot electronic mail including pathology/laboratory.

• Responsible for quality data collation and presentation.
• Deliver clinical audit activities.
• Undertake systematic, critical analysis of quality medical care.
• Support focus groups in identifying and targeting patients for assessment and treatment.
• Collect data for enhanced/additional services.
• Deliver clinical trials administration.
• Interrogate data for audit purposes when required.

• Assist with the patient registration process including temporary residents out of area and immediately necessary treatment following business policies and procedures.
• Deal with GP2GP processes.
• Process SystmOne EDI Links on a daily basis.
• Deal with patient records and deductions appropriately.
• Oversee staff starter and leaver processes adhering to protocol.
• Help troubleshoot IT problems and where possible assist with the reporting of any issues or problems with PCs/printers/telephones and networks.