Medical Receptionist inSowerby Bridge inSowerby Bridge PUBLISHED
MON 23 DEC 2024
PERMANENT GOOD SALARY
Brig Royd Surgery rwjhmmqH
Brig Royd Surgery in Sowerby Bridge is seeking a part-time Medical Receptionist to join their expanding team. The ideal candidate will possess strong communication skills and a proactive attitude. Key responsibilities include managing appointment systems, processing patient requests for appointments, handling telephone inquiries, and efficiently directing patients to the appropriate services. The role also entails correspondence management, data entry of patient information, and supporting clinical staff with various tasks.
Additionally, the Medical Receptionist will be involved in processing mail, handling repeat prescriptions, and maintaining the reception area. The position requires flexibility, including covering for evening and Saturday shifts as needed. Overall, this role is vital for ensuring smooth operations within the practice and providing excellent patient care.
Additionally, the Medical Receptionist will be involved in processing mail, handling repeat prescriptions, and maintaining the reception area. The position requires flexibility, including covering for evening and Saturday shifts as needed. Overall, this role is vital for ensuring smooth operations within the practice and providing excellent patient care.
Due to our team expanding, we have an exciting opportunity for an enthusiastic and conscientious Medical Receptionist with excellent communication skills to join our friendly practice team.
Hours per week - Part time
Will also include cover for enhanced access, Wednesday evenings, occasional Saturday and occasional 8:00pm finish on a Friday.
- Maintain and monitor the practice appointment system
- Process personal, telephone and e-requests for appointments
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service
- Initiating contact with and responding to, requests from patients, team members and external agencies
- Correspondence Management on SystmOne.
- Photocopy documentation as required
- Data entry of new and temporary registrations and relevant patient information as required
- Input data into patients healthcare records as necessary
- Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
- Manage all queries as necessary in an efficient manner
- Carry out system searches as requested
- Monitor and maintain the reception area and notice boards
- Support all clinical staff with general tasks as requested
About us
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the reception manager/practice manager dependent on current and evolving practice workload and staffing levels:
- Receiving and routing patients on arrival and departure.
- Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the correct healthcare professional.
- Processing, Scanning and distribution of incoming (and outgoing) mail in set procedures.
- Effective taking of messages and passing on information following practice procedures.
- Processing repeat prescriptions in accordance with practice guidelines.
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
- Maintaining and monitoring the practice appointment system.
- Filing and retrieving paperwork.
- Retrieving/filing medical records when needed by a doctor or nurse.
- Receiving and sorting new patient records for summary (using practice guidelines) for summary by the notes summariser.
Any other duties, which may, from time to time, be deemed necessary.
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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