ReceptionistinLiverpool inLiverpoolPUBLISHED FRI 1 NOV 2024

Band 2 PERMANENT GOOD SALARY

MENTAL HEALTHNHS

Mersey Care NHS Foundation TrustrDYcspZ6

Mersey Care NHS Foundation Trust is seeking a full-time Receptionist for the Windsor House Inpatient Unit in Liverpool. This role involves providing a high-quality receptionist and administrative service within the Mental Health Care Division, which supports adults with complex mental health issues. The successful candidate will be responsible for delivering excellent customer care, managing reception areas, and coordinating activities with minimal supervision.

Candidates must possess strong written and verbal communication skills, exceptional organisational abilities, and attention to detail. An RSA1 qualification or equivalent experience in a healthcare setting is required. The role demands flexibility, initiative, and a commitment to maintaining confidentiality regarding service user and staff information, enabling the clinical team to work efficiently.

We currently have a full-time receptionist vacancy at Windsor House Inpatient Unit.

This is an exciting opportunity to join our Mental Health Care Division Administration Team working within Windsor House Inpatient Unit.

The unit provides acute inpatient support for adults with enduring mental health issues. The service offers flexible, responsive and proactive integrated services to individuals with severe and complex mental and behavioural disorders.

The post holder will be expected to provide a comprehensive Receptionist and Administrative service to an excellent standard, ensuring a high level of customer care to the reception areas across Mental Health Care Services Division.

An excellent telephone manner is essential. The post holder will be expected to work closely with the teams working with the minimum of supervision to co-ordinate their activities to ensure that an efficient service is provided.

The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information. The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.

An RSA1 or equivalent or equivalent work based experience is essential as is experience of working in a health care setting.

About us
Principal Responsibilities:

The purpose of this post is to provide a comprehensive receptionist and administrative service to an excellent standard, ensuring a high level of customer care service to the reception areas across the Local Services Division.

The post holder is expected to work closely with the teams working with the minimum of supervision to co-ordinate his/her activities to ensure that an efficient service is provided.

The post holder will be expected to work with a flexible approach, maintaining confidentiality at all times when dealing with service user/staff information.

The post holder should be able to demonstrate excellent written and verbal skills, strong organisational and time management skills and have a high level of accuracy and attention to detail.

He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the clinical team to utilise their time in an efficient and effective manner.

It is essential that the post holder exercise initiative commensurate with the role and vital that confidentiality is maintained at all times.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...

More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses.Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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ReceptionistinLiverpoolinLiverpoolPUBLISHED FRI 1 NOV 2024

Mersey Care NHS Foundation TrustrDYcspZ6

ReceptionistinLiverpool inLiverpoolPUBLISHED FRI 1 NOV 2024