Opportunity to make a positive impact on the local community through healthcare services.
Flexible hybrid working model, allowing for a balance between remote and in-office work.
Career development opportunities, enabling professional growth and advancement within the NHS.
Engagement with a dynamic and high-demand healthcare environment, contributing to essential services.
Exposure to various administrative tasks, enhancing skills in medical audio transcription and appointment scheduling.
Collaboration with a diverse team, improving communication skills and fostering teamwork.
Ability to provide excellent customer service, enhancing patient satisfaction and experience.
The Northern Care Alliance NHS Foundation Trust is seeking a dedicated Medical Secretary to support the Dermatology Service at Salford Royal Hospital/Turnpike House. This role involves medical audio transcription of clinical correspondence, booking appointments, updating investigation trackers, managing telephone inquiries, and performing routine office tasks such as printing and filing. The position offers hybrid working arrangements and opportunities for career development.
Candidates should possess strong organisational skills, an eye for detail, and proficiency in Microsoft Office. Effective communication and a friendly telephone manner are essential, as is a commitment to delivering excellent customer service to patients. Ideal applicants will be enthusiastic, resilient, and capable of prioritizing their workload to meet key performance indicators.
Candidates should possess strong organisational skills, an eye for detail, and proficiency in Microsoft Office. Effective communication and a friendly telephone manner are essential, as is a commitment to delivering excellent customer service to patients. Ideal applicants will be enthusiastic, resilient, and capable of prioritizing their workload to meet key performance indicators.
An exciting opportunity has arisen for a Medical Secretary to join us.
With demand on our services at an all-time high, the role our department provides has never been more critical.
We can offer you the chance to make a difference to people in our local communities, hybrid working and career development opportunities.
We have positions available to support the Dermatology Service based at Salford Royal Hospital/Turnpike House in Salford.
As a Medical Secretary your main duties will cover:
- Medical audio transcription of clinical correspondence;
- Carry out administrative instructions dictated in the correspondence including booking appointments via the Booking and Scheduling Department.
- Update NPSA16 investigation tracker following transcription of correspondence.
- Deal with internal and external telephone enquiries from patients, staff and external agencies.
- Undertake routine office duties including printing, scanning and filing.
- Organising your workload to meet our KPI's. To do this we need you to:
- Be able to prioritise your workload effectively.
- Pride yourself on being organised.
- Have an excellent eye for detail.
- Be confident using a computer and Microsoft Office.
- Have an excellent telephone manner.
- Be able to communicate effectively and manage patient expectation.
- Strive to give our patients an excellent customer service.
- Be enthusiastic, resilient, confident, and committed.
About us
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.jobsincare.com/job/jbnsrzNK
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Medical Secretary:
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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
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