Burlington Primary Care r7JvbBVu
This dynamic role emphasises teamwork, innovation, and respect for the diverse backgrounds of patients, as the Care Facilitator will play a crucial role in implementing new healthcare models and enhancing patient outcomes. The position offers a supportive work environment with benefits such as an NHS pension, generous leave, and opportunities for training and well-being events. The practice aims to be the best place for both employees and patients in East Anglia.
Job summary
Ready to Revolutionize Healthcare? Do you have experience in healthcare perhaps worked as a Healthcare Assistant? Join Our Burlington Primary Care Team!
Are you ready to break the mould and make a tangible difference in a diverse and dynamic community? We are an inner-town GP practice in Ipswich, where innovation meets heart, and we are on the hunt for a passionate person to join our team. Here is your chance to be part of something truly special. To find out more, read on!
Why Ipswich?
Ipswich is a town with a rich history and a bright future. Enjoy the best of both worlds, urban convenience combined with leafy countryside and coastal charm right on your doorstep, plus easy access to London, Norwich and Cambridge (just over an hour). Ready to make waves in a community that values and appreciates the difference you make?Apply Now!Send your CV and a cover letter to We are reviewing applications on a rolling basis, so don't wait, your new adventure starts here.
Join us as we work to achieve our audacious goal of being the best place to work and to be a patient in East Anglia!
What we are looking for:
- Compassionate care giver: you are dedicated to providing top-notch service to every patient. From initially liaising with patients via phone/in person, supporting patients onward care (ie via a referral to other services), helping support ongoing care ensuring records are maintained/coded and up to date or helping to facilitate administration requests such as repeat medication, registration etc
- Team enthusiast: you thrive in a team setting and contribute positively to our close-knit crew.
- Innovator at heart: you're excited by the chance to implement new healthcare models and embrace technology to enhance patient outcomes.
- Cultural connector: you understand and respect the diverse backgrounds of our patients, offering care that meets their unique needs.
- Excellence seeker: you strive for excellence in everything you do.
The Nitty-Gritty:
- Ideally some experience in a healthcare setting perhaps as a Healthcare Assistant or administrator?
- Stellar communication and interpersonal skills
- Team player with a dash of independence
The Benefits:
- NHS Pension with 14.38% employer contribution plus additional centrally funded contribution
- 6 weeks annual leave + bank holidays
- Support with training
- Monthly well-being staff and team building events
- Staff well-being room as well as an outside garden space with vegetable patch
- Personalised fleece jacket
About us
To act as the link between clinicians and clinical correspondence in the Practice; Scanning, Coding and Matching externally received documentation at point of source using SystmOne
To act as the front-line interface between patients and the Practice for the issue of prescriptions, adopting a professional and cordial manner at all times
To provide and maintain a high standard of patient communication via telephone, letter and SMS, delivered with a customer focus to the practice population, adopting a professional and cordial manner at all times
To work alongside clinical and administrative colleagues to facilitate the provision of preventative health care to the practice population.
To liaise with patients and care facilitate enquiries so as to deliver healthcare outcomes in line with Practice objectives and contractual responsibilities
To provide secretarial support and cover
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