Project Support Officer inLancaster inLancaster PUBLISHED 18 NOV 2024

The Project Support Officer will provide a crucial role in the

development and delivery of all projects across the organisation.

The Project Management Office (PMO) has responsibility for overseeing and managing the development and role out of all projects across Lancaster Medical Practice. This will be achieved through applying programme management methodologies and risk management approaches to ensure that the senior leaders, and ultimately the Partnership Board, are assured of the progress of the agreed work programmes and that all risks and issues are managed appropriately.

The role requires excellent organisational and project support skills, an ability to communicate routine, sensitive, confidential and complex information to staff and managers at all levels within and outside the organisation and an ability to be proactive and take accountability and ownership of the programme management systems and processes which will govern all projects.

This role will support the Project Manager by coordinating and managing the systems and processes which will enable the delivery of the work. Working autonomously and proactively, the Project Support Officer will be required to provide project management support using project methodologies and strong administrative skills. The post holders prime responsibility is to ensure that all of the systems and processes support the delivery programmes within the remit of the team, to deliver their agreed objectives.

• Provide project management support for projects. This may involve supporting business case development, all planning activities, risk and issues management, monitoring and co-ordination of tasks, negotiation and conflict management.
• Ensure adherence to project governance standards, reporting and the deployment of standard methodologies.
• Be a single point of contact for projects and have an archive of information to allow real time reporting and information sharing.
• Be responsible for implementing and maintaining effective programme management systems which will enable good risk management, performance reporting, sharing of best practice, mapping and monitoring interdependencies and escalation of issues.
• Co-ordinates project risks and issues and the corresponding mitigating actions, working with programme and project leads.
• Establish and maintain the project management tools and documentation templates as a resource for the organisation.
• Develop an archive of programme documentation to allow for robust governance and to provide a clear audit trail of progress, decisions and evidence of programme delivery and impact

About us

Establish and maintain the project management tools and documentation templates as a resource for the organisation. Develop an archive of programme documentation to allow for robust governance and to provide a clear audit trail of progress, decisions and evidence of programme delivery and impact Support the development of an overarching programme plan of all workstream projects, used to identify interdependencies, risks and opportunities, and track delivery. Collects and log all the evidence from project and programme plans and deliverables Developing and maintaining an effective configuration librarian function by ensuring that there are version control systems in place covering all aspects of the programmes and work streams. Encourages knowledge sharing, and captures lessons learned throughout the lifecycle of the programm

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources