Practice Manager inNewcastle Upon Tyne inNewcastle Upon Tyne PUBLISHED
TUE 3 DEC 2024
Brunton park health centre rolUhY0Y
Opportunity to lead and manage a dedicated team at a high-achieving practice that contributes to the community's health and well-being.
Work in a modern, purpose-built facility located in a pleasant area of North West Gosforth, Newcastle upon Tyne.
Engagement in strategic planning and decision-making processes that directly impact the quality of GP services.
Involvement in continuous improvement initiatives that foster a culture of innovation and staff engagement.
Responsibility for ensuring compliance with NHS obligations and regulations, providing a sense of accomplishment and contribution to public health.
Variety of tasks ranging from financial management to human resources, ensuring a dynamic and engaging work environment.
Brunton Park Health Centre in Newcastle Upon Tyne is seeking an experienced and dynamic Practice Manager to lead its team following the retirement of the current manager. The role involves overseeing daily operations, managing clinical and administrative staff, and ensuring compliance with NHS contractual obligations. Key responsibilities include financial management, recruitment, meeting QOF targets, coordinating GP partner meetings, and maintaining practice policies. The ideal candidate should possess strong leadership skills, knowledge of GP finance, and be committed to improving patient health and well-being in the community.
The Practice Manager will also be responsible for human resources tasks, including staff training and performance appraisals, as well as managing health and safety protocols at the practice. This position requires effective communication with team members and external bodies, ensuring the practice's registration with CQC is accurate, and that financial claims meet deadlines. The successful candidate will play a vital role in fostering a supportive and efficient healthcare environment while leading continuous improvement initiatives.
The Practice Manager will also be responsible for human resources tasks, including staff training and performance appraisals, as well as managing health and safety protocols at the practice. This position requires effective communication with team members and external bodies, ensuring the practice's registration with CQC is accurate, and that financial claims meet deadlines. The successful candidate will play a vital role in fostering a supportive and efficient healthcare environment while leading continuous improvement initiatives.
Due to the retirement of our current Practice Manager, Brunton Park Health Centre are seeking an experienced, enthusiastic, dynamic and highly organised GP Practice Manager to join our friendly team.
We are a high achieving practice based in a purpose built modern building on Brunton Park Housing Estate in North West Gosforth Newcastle upon Tyne.
We are a practice who are dedicated to improving the health and well being of our patients in our community, and are looking for a highly motivated manager who can demonstrate a high standard of management and leadership skills to lead and support our team.
The Practice Manager will work closely with the partners in developing and maintaining an efficient and effective GP practice providing input to business matters including financial and commercial issues so knowledge of GP finance management is essential.
Management of clinical and administrative staff, recruitment of staff, managing the financial elements of the organisation, including budgets, bank accounts, accounting systems and payroll.
Ensuring the team reaches QOF targets.
About us
The day-to-day duties and responsibilities include but are not exclusive to:
- Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Functional management of all clinical and administrative staff.
- Direct line management of staff members as decided by the partners
- Leading change and continuous improvement initiatives and coordinating projects within the organisation as directed by the GP partners.
- Ensure the practice maintains compliance with its NHS contractual obligations.
- Adopting a strategic approach to the management of all patient services.
- Support the team to reach QOF targets.
- Coordinate GP partner meetings, produce agendas and minutes and distribute as appropriate.
- Ensure that actions from relevant meetings are actioned within agreed time scales.
- Ensure effective communication with all team members including holding regular line team meetings.
- Produce new practice policies when needed and support the necessary staff with the reviewing, updating and distribution of practice policies.
- Produce reports where necessary both internally and those required by the ICB and NHS England.
- Discuss and implement proposed changes with appropriate team members and line managers.
- Ensure insurance policies are maintained for partners, premises and equipment.
- Ensure compliance with IT security and IG and complete and submit the annual Data Protection and Security Toolkit.
- Responsible for the practice registration with CQC, ensuring the registered manager and partner details are correct and submitting any changes as required.
- Responsible for ensuring CQC compliance across all domains and leading on inspections when required.
- To review all complaint responses once drafted.
- To submit the annual GP practice data on written complaints in the NHS collection (KO41b).
- Complete the annual general practice electronic self-declaration (eDec).
- Negotiating, drafting and issuing licence to occupy agreements.
- Liaising with the PCN Business Manager and attending meetings as appropriate.
- Liaising with the ICB staff and attending meetings as appropriate
- Liaising with other external bodies and attending meetings as appropriate.
Human Resources
- Take the HR lead for the practice and provide HR support where necessary.
- Manage and maintain effective systems for the resolution of disciplinary and grievance issues.
- Manage the recruitment and retention of staff following practice policies and complying with current HR legislation.
- Ensure that all staff have up-to-date job descriptions and person specifications that are reviewed and regularly updated.
- Ensure that all staff are issued with a contract of employment.
- Ensure that all staff undertake a robust induction process including receiving the appropriate induction training.
- Responsibility to ensure that all staff have received the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively and their development is regularly reviewed.
- Arrange and deliver training sessions as appropriate.
- Ensure that details of staff training are maintained.
- Ensure that annual staff appraisals are carried for all staff either by the Practice Manager or the appropriate Line Manager.
- Ensure that all practice policies are distributed to Line Managers and that all
- staff read and sign all policies to note that they have understood the policy.
Financial Management
- Work closely with the GP partner responsible to ensure effective financial management and control of the practice bank accounts and accounting systems.
- Work closely with the GP partners in relation to financial management including future financial planning and financial forecasting.
- Prepare budgets and cash flow forecasts.
- Liaise with the practice accountant and book keepers on a timely basis.
- Ensure that all financial claims are submitted to the ICB, PCN and NHS England where appropriate within the deadlines set. This is to include claims made under any local and/or direct enhanced services and monthly submissions on the CQRS system.
Health and Safety
- The management of the surgery site and ensuring that it is safely maintained.
- Take the lead on health and safety aspects of the practice and report to and support the GP partner responsible for health & safety.
- Ensure that procedures are in place to ensure that the buildings and property within it is secure at all times.
- Ensure that procedures are in place to ensure the security of personnel records and filing systems.
- Ensure that repairs/issues/defects relating to both the buildings and equipment is logged on the practice maintenance list and to liaise with contractors to arrange repairs accordingly.
- Ensure equipment is serviced and/or calibrated appropriately and that adequate records are maintained.
- Carrying out risk assessments and action plans as appropriate.
- Ensuring that procedures and policies are in place to support effective infection prevention and control measures, liaising with the infection prevention and control nurses during practice visits/inspections and reviewing the outcome of the audit and completing the follow-up actions.
- Carrying out monthly building checks.
- Administering the practice incident reporting policy.
- Recording of accidents and incidents appropriately and taking appropriate action including reporting as necessary to any outside agencies for example the Health and Safety Executive.
- Ensure that all staff are aware of and follow health and safety policies.
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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Practice Manager:
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To work as a Practice Manager in the UK, particularly in healthcare settings such as GP practices or dental practices, you would need a combination of educational qualifications, experience, and a variety of essential skills. Here are the key skills and attributes that are typically required:
1. Leadership and Management Skills
- Ability to lead and motivate a team.
- Experience in managing and developing staff.
- Conflict resolution and negotiation skills.
2. Organisational Skills
- Strong ability to multitask and prioritize effectively.
- Excellent time management to handle various responsibilities.
3. Financial Acumen
- Budget management and financial planning skills.
- Understanding of financial reporting and performance analysis.
- Knowledge of NHS funding and reimbursement processes, if applicable.
4. Communication Skills
- Strong written and verbal communication skills to interact with staff, patients, and external stakeholders.
- Ability to provide clear and effective information to diverse audiences.
5. Knowledge of Healthcare Regulations
- Understanding of relevant legislation and policies in healthcare, including CQC regulations (for England) and data protection laws (GDPR).
- Awareness of best practices in patient care and safety protocols.
6. IT and Administrative Skills
- Proficient in using healthcare management software and general IT applications.
- Ability to manage patient records, appointment systems, and billing processes.
7. Customer Service Skills
- Strong focus on patient satisfaction and experience.
- Ability to handle complaints and resolve issues effectively.
8. Analytical Skills
- Capability to analyze data to inform practice decisions and improvements.
- Skills in performance monitoring and quality assurance.
9. Human Resource Management
- Recruitment, training, and development of personnel.
- Knowledge of employment law and HR practices.
10. Project Management Skills
- Ability to oversee projects, implement changes, and manage progress.
- Skills in strategic planning and operational management.
Educational Background and Experience
- A degree in management, health administration, or a related field is often preferred.
- Relevant experience in healthcare settings (administrative or managerial roles) is highly beneficial.
- Professional development and any relevant certification in practice management can enhance employability.
Continuous Professional Development
- Keeping up with trends and regulations in healthcare management through courses, workshops, and professional associations (e.g., managing change, leadership training).
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