Assistant Patient Administrator - Inpatient WardsinIsleworthinIsleworthPUBLISHED WED 30 OCT 2024
This position requires the individual to work shifts including weekends and bank holidays, with responsibilities encompassing patient greeting, handling phone calls, maintaining records, booking follow-up appointments, managing paperwork, and ensuring adherence to standard operating procedures. The role is designed to meet the diverse needs of patients while promoting a safe and welcoming environment in alignment with the Trust's values.
Assistant Patient Administrator - Band 2 Ward Clerk
Monday - Sunday 08.00 20.00 Weekends and Bank Holidays on a rota
We are searching a high performing, enthusiastic and empathetic individual to work in the Inpatient Wards.The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients.You will be expected to provide administrative support to a diverse team including clinical staffThe successful applicant will be expected to provide an excellent level of customer service at all times in line with the Trust values.
Working Hours
Monday-Friday 0900-17.00
The post holder will contribute to the delivery of high quality, safe and compassionate healthcare to patients by supporting and welcoming patients into services in a way that meets their individual needs. The Patient Administrator will also provide administrative support to a team liaising between patients, doctors, practitioners and other healthcare professionals. The staff member will work consistently to provide high quality customer service and will be professional at all times. The postholder will be required to work in one of the following areas, providing cross cover where necessary:
- Wards
- Reception
About us
- Provide administrative support to the clinical team in the team assigned and provide coveracross the Trusts administrative resource
- File all paperwork appropriately
- Provide cover across the POD as and when required
- Ensure all procedures are followed re data capture for service specific outcomes
- Provide an excellent standard of service to patients at all times
- Adhere to trust-wide standard operating procedures and policies developed for clinicaladministrative processes and participate in their development
- Photocopying, filling
- Answering phones
- Greeting relatives as they enter the ward
- Booking follow up appointments
- Booking Transport
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