Candidates should possess general administrative experience, while specific knowledge of NHS Continuing Healthcare is not mandatory. The ideal candidate will be motivated, adaptable, and ready to work flexibly to meet various deadlines across the team. This role offers an opportunity for personal and professional development within a supportive and award-winning team.
We are looking for a CHC Process Assistant to join our fantastic expanding team
SNEE ICB have exciting opportunities for Administrators to work within our NHS Continuing Healthcare Team. The roles will involve providing general administrative support to our clinical teams, to include producing routine letters, booking appointments and dealing with general queries, obtaining and inputting confidential information on a database, maintaining accurate records (including electronic records) and archiving. You will be part of a wider team of administrators and Nurses supporting the delivery of the NHS Continuing Healthcare service across SNEE ICB.
We are a forward thinking, motivated, friendly and award-winning team, and are looking for equally enthusiastic and confident administrators who would like to join us.
You will work closely with colleagues in other organisations such as the Local Authority, and care providers and will build professional relationships to improve patient experience. You will also have regular telephone contact with members of the public.
These roles are challenging but rewarding and offer the opportunity to further develop skills.
Previous experience of NHS Continuing Healthcare is not essential however, you should have experience in general administration.
To assist with the management of all incoming and outgoing correspondence for the Continuing Healthcare office, to support the nurse assessors, clinical leads and lead nurses as required.
To implement and maintain effective manual and electronic filing systems.
To communicate effectively and sensitively with the general public and all Healthcare and allied professionals.
Organise and plan the diary commitments of the clinical team.
To be responsible for the processing of referrals for CHC assessment (including requests for completion of checklists).
To be responsible for the data entry and maintenance of databases.
Filing, printing, photocopying, scanning and maintaining all necessary paperwork as required.
To work flexibly to ensure all deadlines are met across the ICB Continuing Healthcare Team, this may require covering different functions and locations as required.
About us
To deliver an effective and competent level of administration within the Continuing Healthcare Team, promoting good customer service and effective working relationships. The post holder will be responsible for inputting and maintaining data on data systems, together with the associated correspondence, ensuring a flexible/adaptable approach to their work to meet various deadlines and targets.
The job description and person specification are an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their line manager.
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the Department and the Organisation.
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