HCRG Care Group rG6OZ1gw
HCRG Care Group is looking for a motivated and organized Administrator to join their Bury Sexual Health Service team. The role involves providing comprehensive administrative support, efficiently managing data entry and patient information, handling high volumes of telephone inquiries, and directing service users to appropriate resources. Essential tasks include maintaining databases, processing confidential patient information, and supporting operational efficiency by managing waiting lists and monitoring communications.
Candidates should possess proven administrative experience, excellent customer care and interpersonal skills, and a strong understanding of hospital IT systems. The ideal Administrator will be able to communicate effectively, work independently and collaboratively, prioritize tasks, and demonstrate strong organisational capabilities. This full-time position offers various rewards and benefits, including a competitive salary and professional development opportunities.
Candidates should possess proven administrative experience, excellent customer care and interpersonal skills, and a strong understanding of hospital IT systems. The ideal Administrator will be able to communicate effectively, work independently and collaboratively, prioritize tasks, and demonstrate strong organisational capabilities. This full-time position offers various rewards and benefits, including a competitive salary and professional development opportunities.
We are seeking a motivated and organised individual to join our BurySexual Health Service as an Administrator.
In this role, you will provide comprehensive administrative support to various service areas, ensuring the smooth and efficient operation of the team. You will communicate professionally and effectively with both colleagues and service users, contributing directly to the team's success.
After receiving full training, you will use computer systems to accurately capture, update, and verify essential data, and manage databases, with occasional manual data collection when required.
The role involves handling telephone inquiries, managing your own workload within set guidelines, and using discretion and initiative to address queries or direct them to the appropriate departments.
This is a full time position working 37.5 hours across the week at our Bury Sexual Health Service.
- Handling high volumes of telephone calls and providing excellent customer service when booking appointments and responding to inquiries.
- Prioritising urgent referrals and directing patients to the appropriate services following established protocols.
- Managing and processing confidential patient information accurately, including data input and maintaining secure records.
- Regularly using databases and IT tools (e.g., Word, Excel, Outlook) to produce documents and manage patient information.
- Supporting the Administration Manager in maintaining operational efficiency, including managing waiting lists and monitoring mailboxes.
About us
As an Administrator, you'll be part of our valued team at our Bury Sexual Health Service.
You will feel valued as an Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:
- £22,369.35 with group pension
- Free tea and coffee at your base location
- Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
- Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
- Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
- Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
- An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
- The pride of working for an organisation committed to the highest clinical and quality standards: with a majority of our rated services holding good or outstanding ratings from the Care Quality CommissionThe Ideal Candidate
- Proven experience in administration and handling telephone inquiries professionally and efficiently.
- Strong working knowledge of hospital IT systems.
- Excellent customer care and interpersonal skills.
- Ability to communicate clearly and effectively, both over the phone and in writing, with colleagues and external contacts.
- Ability to work independently and as part of a team, using initiative to manage and prioritise workload.
- Strong organisational skills to consistently meet agreed targets.
More information related to this job opportunity, from jobsincare:
Possible interview questions for this job
Click to
view Start practice interview
NEW!
Please wait...this will take a moment...
Please wait...this will take a moment...
Useful skills for an Administrator:
Click to view
To work as an Administrator in the UK, you typically need a combination of technical skills, soft skills, and relevant experience. Here are some key skills that are often sought after in administrative roles:
Technical Skills:
1. Computer Literacy: Proficiency in using word processing, spreadsheet, and presentation software (e.g., Microsoft Office Suite: Word, Excel, PowerPoint).
2. Data Entry and Management: Ability to accurately enter and manage data in databases and other systems.
3. Organisational Software: Familiarity with tools like project management software (e.g., Trello, Asana), email clients, and calendar management systems.
4. Basic Financial Skills: Understanding of budgeting, invoicing, and basic accounting processes may be advantageous.
5. Record Keeping: Ability to maintain and manage physical and digital filing systems.
Soft Skills:
1. Communication Skills: Strong verbal and written communication skills for effective interaction with colleagues, clients, and stakeholders.
2. Attention to Detail: A keen eye for detail to ensure accuracy in documentation and tasks.
3. Time Management: Ability to prioritize tasks and manage time efficiently to meet deadlines.
4. Problem-Solving: Capability to identify issues and provide practical solutions.
5. Teamwork: Willingness to work collaboratively with others in a team environment.
Interpersonal Skills:
1. Customer Service: Skills in dealing with clients and providing excellent service when required.
2. Professionalism: Maintaining a professional demeanor within the workplace.
3. Adaptability: Flexibility to adapt to changing situations and demands.
Additional Considerations:
- Experience: Previous administrative experience can be beneficial, although entry-level positions may not require extensive experience.
- Qualifications: While not always necessary, having relevant qualifications (such as an NVQ in Business Administration or similar) can be advantageous.
- References: Good references from previous employers can enhance your application.
Continuous Learning:
- Staying updated with new technologies and software commonly used in administration can also be beneficial for career advancement.
More from HCRG Care Group
inBury
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
This image is not representative.
Learn more