Ward Clerk, Band 2 inGloucester inGloucester PUBLISHED
MON 4 NOV 2024
Key responsibilities include managing non-clinical issues, assisting with the discharge process, arranging transport, and maintaining accurate patient documentation in compliance with confidentiality and data protection policies. The role demands excellent customer care skills, effective organisation, and adaptability, along with a willingness to collaborate with multidisciplinary teams to enhance patient care. Training will be provided for any specific skills required, including software systems used in the Trust.
4 x full time positions available - Monday to Friday 08:00 to 16:00
1 x 30 hour part time position available - Tuesday to Friday 08:00-16:00
1 x 22.5 part time position available - Wednesday -Friday 08:00-16:00
If you are ready for a challenge and want to be part of a team providing an excellent service then this might be just what you are looking for. We are looking to recruit dynamic, organised and motivated people, who are a team player, to join our busy Ward Clerk department. You will need to be flexible with excellent organisational, communication and IT skills. Previous administration experience is preferred.
This is an important role which requires someone who is able to work independently and is self-motivated and resilient. You will be able to deliver a high standard of customer service and communicate effectively with patients and their carers/relatives in addition to all levels of staff across all departments, the multi-disciplinary teams, GPs and transport services. Previous NHS experience would be an advantage.
The role will be based working on wards at either Gloucestershire Royal Hospital or Cheltenham General Hospital, however the successful candidate must be willing to travel and work across both sites in the future should the requirements of the service demand this.
For further information please contact Craig Blakeway (Ward Clerk Manager) tel: /3386
- Demonstrate excellent customer care skills. Provide a "welcome point" for the ward, responding to patient, staff and visitor requests appropriately
- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
- Receive queries, both in person and on the telephone and manage appropriately
- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
- Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings
- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure
- Arrange routine and emergency transport to prevent unnecessary delays in patient flow
- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements
- Working Knowledge of routine for ordering on P2P and Stationery system
About us
Job purpose
To provide clerical and reception cover for the ward, administration and clerical support to the Ward Manager/ Nurse in Charge and to enter and maintain patient demographic data and ward/consultant status.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED
Skills in these areas would be desirable however full training will be given including other relevant Trust training:
- Ability to work in a team and independently
- Customer care skills
- Effective communication skills across all disciplines of staff, patients and public
- Knowledge and understanding of confidentiality and data protection in accordance with Trust policy and procedures.
- Able to communicate effectively, and act appropriately and quickly in an emergency
- Experience in using a PC
- Knowledge and understanding of the Trust including a basic knowledge of roles in other areas
- Some knowledge of clinical terminology and flexibility to support another ward/team if required
KEY RESULT AREAS
- Demonstrate excellent customer care skills. Provide a welcome point for the ward, responding to patient, staff and visitor requests appropriately
- Analyse and deal with routine non-clinical problems, following Trust policy and using own initiative to ensure a seamless support service in the clinical area enabling staff to perform in their own roles effectively
- Receive queries, both in person and on the telephone and manage appropriately
- Prioritise work, ensuring support for clinical staff is always available for the efficient delivery of patient care
- Assist ward nurses with discharge process, e.g. updating Trakcare and transport bookings
- Obtain notes, in routine and emergency situations, ensuring clinical staff have access to essential information in a timely fashion.
- Filing of all patient documentation generated on the ward, ensuring that notes are up to date and accurate when used by Clinicians.
- Tracing all notes in and out, to ensure notes can be obtained from anywhere at any time in case of clinical need, maintaining data protection and confidentiality according to Trust protocol and procedure
- Arrange routine and emergency transport to prevent unnecessary delays in patient flow
- Accurate input of patient details including bed status on Trakcare system, ensuring follow up appointments and procedures have been booked to meet Trust and national requirements
- Working Knowledge of routine for ordering on P2P and Stationery system
- Safeguarding of all patients
- Provide all general and ad hoc administration and clerical support as directed by the Ward Clerk Management Team.
- Follow Trust Infection Prevention and Control Policies, within the scope of own role.
- Adherence to the latest Trust Policy on Uniform and Dress Code Standards
- Flexibility to support other wards with Ward Clerk support when the need arises and there may be an occasion to work across both sites due to operational needs.
Organisational Arrangements
Ward Clerk Manager, Assistant Ward Clerk Manager and Admin Co-ordinators are the direct Line Managers for Ward Clerks and will complete the appraisal process with input from the Ward Managers. However, the appropriate Nursing staff will provide direction on a day-to-day basis
Additional Contact Details
Dee Hargreaves (Assistant Ward Clerk Manager)
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