System Support Administrator, Band 3 inGloucester inGloucester PUBLISHED 16 OCT 2024
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The post-holder will provide support to the Training Systems and ESR Self service team. This will include assisting the Training Systems Manager and ESR Self service Manager in supporting the processes and data inputting of their respective areas within ESR. The post-holder will assist with general queries and provide support to a wide range of stakeholders across the Trust, in an effective, confidential and professional manor. The post-holder will also assist in tasks to meet the Team and Trust objectives.
The proposed interview date is 11th November
Key Results Areas
- Support the Manager in developing the system to be utilised across all departments and staff groups across the Trust.
- As directed by the senior team, provide support and advice to designated users of the system to ensure that ESR is maintained to meet the needs of the Trust, divisional leads and external bodies.
- Use automated inputting software to update ESR as directed.
- Provide ongoing general advice and support to staff. These tasks may be carried out by telephone, face to face, virtually and email.
- Monitor progress and report on progress and problems regularly to senior members of the team.
- Support the Training System and ESR Self Service Manager with processes to ensure that the system is set up to meet the requirements of GHNHSFT and external assessors (i.e., CQC). - Disseminate reports and develop reporting processes to meet the requirement of end users and the Trust. - Ensure that data checking processes are undertaken as appropriate to maintain the integrity of all data at all times. - Adapt work streams as and when required, including the prioritisation of tasks, to meet the needs of the department and the Trust. - Assist in any other tasks required to achieve the Team objectives. - Provide assistance to the wider Team as and when required. About us
Knowledge, Skills, Experience and Aptitude Required
- Educated to academic Level 2 in English and Maths (e.g. GCSE Grade A C) or equivalent experience
- Willingness to develop IT and operational skills to meet the needs of changing processes and workstreams within the department
- Knowledge and experience of database systems.
- Intermediate level of competence with a wide range of computer applications including Excel, Access, Word, Outlook and PowerPoint and accurate keyboard skills.
- Ability to utilise macros and formulas.
- Able to manipulate large databases through queries, forms, reports and the use of filters and pivot tables.
- Working collaboratively with the senior team, think creatively to generate ideas and possible solutions, with the aim of continuously seeking to develop the system and related processes in the best interests of the Trust.
- Excellent communication skills both written and verbal
- Highly effective interpersonal skills for working with people at all levels within the organisation.
- Good organisational and time management skills.
- Ability to work under pressure and prioritise effectively.
- Good attention to detail, ability to multitask effectively and concentrate for prolonged periods as required.
- Able to work in busy environment with frequent interruptions
- Able to give instructions, explanations and advice to Trust staff in a clear and confident manner
- Able to work on own initiative as well as part of a team
- Must be able to work as part of the team in developing processes and procedures.
- Knowledge and experience working with ESR
- Knowledge and experience of Training and Education Courses or similar work streams
- Ability to put forward fresh ideas/suggestions
Communications and Working Relationships
Provides, receives and interprets information to and from the following to achieve effective maintenance of ESR:
- Training Systems Manager
- ESR Self Service Manager
- Head of People Planning & Workforce Information
- Strategic Lead for Workforce Planning
- Education, Training and Development Leads
- Heads of Departments/Department Leads / Senior Managers and Supervisors from all professions
- Education and Development staff
- Internal/external staff and stakeholders
Mental and Emotional effort
- Long periods of concentration.
- Able to remain calm under pressure.
- Pressure to meet deadlines.
- Conflicting priorities
- Dealing with complex information
Most Challenging Part of the Job
- Working in a changing and developing environment
- Coping with working in a busy environment with constant interruptions
- Able to work effectively from home/ virtually when required
- Providing evidence to meet external standards in a variety of formats
- Ensuring ESR meets the requirements of the Trust and of external assessors within the constraints of the system.
- Time management and prioritisation of workload to ensure reporting schedules are met.
- Supporting innovative and efficient solutions for complex issues.
Physical Effort and Working Conditions
- VDU use for the large portions of the time
Person Specification
Qualifications
Essential
- Educated to academic Level 2 in English and Maths (e.g. GCSE Grade A-C) or equivalent experience
- Intermediate level of competence with a wide range of computer applications including Excel, Access, Word, Outlook and PowerPoint and accurate keyboard skills.
Experience, Skills & Knowledge
Essential
- Knowledge and experience of database systems
- Ability to utilise macros and formulas
- Excellent communication skills both written and verbal.
- Able to give instructions, explanations and advice to Trust staff in a clear and confident manner
- Able to manipulate large databases through queries, forms, reports and the use of filters and pivot tables
- Working collaboratively with the senior team, think creatively to generate ideas and possible solutions, with the aim of continuously seeking to develop the system and related processes in the best interests of the Trust.
- Ability to work under pressure and prioritise effectively
- Good attention to detail, ability to multitask effectively and concentrate for prolonged periods as required.
- Willingness to develop IT and operational skills to meet the needs of changing processes and workstreams within the department
Desirable
- Must be able to work as part of a team in developing processes and procedures.
- Knowledge and experience working with ESR
- Knowledge and experience of Training and Education Courses or similar work streams
Ability to put forward fresh ideas/suggestions
Additional Qualities
Essential
- Highly effective interpersonal skills for working with people at all levels within the organisation.
- Good organisational and time management skills
- Able to work in busy environment with frequent interruptions
- Able to work on own initiative as well as part of a team
The post-holder will provide support to the Training Systems and ESR Self service team. This will include assisting the Training Systems Manager and ESR Self service Manager in supporting the processes and data inputting of their respective areas within ESR. The post-holder will assist with general queries and provide support to a wide range of stakeholders across the Trust, in an effective, confidential and professional manor. The post-holder will also assist in tasks to meet the Team and Trust objectives.
The proposed interview date is 11th November
Key Results Areas
- Support the Manager in developing the system to be utilised across all departments and staff groups across the Trust.
- As directed by the senior team, provide support and advice to designated users of the system to ensure that ESR is maintained to meet the needs of the Trust, divisional leads and external bodies.
- Use automated inputting software to update ESR as directed.
- Provide ongoing general advice and support to staff. These tasks may be carried out by telephone, face to face, virtually and email.
- Monitor progress and report on progress and problems regularly to senior members of the team.
- Support the Training System and ESR Self Service Manager with processes to ensure that the system is set up to meet the requirements of GHNHSFT and external assessors (i.e., CQC). - Disseminate reports and develop reporting processes to meet the requirement of end users and the Trust. - Ensure that data checking processes are undertaken as appropriate to maintain the integrity of all data at all times. - Adapt work streams as and when required, including the prioritisation of tasks, to meet the needs of the department and the Trust. - Assist in any other tasks required to achieve the Team objectives. - Provide assistance to the wider Team as and when required.About us
Knowledge, Skills, Experience and Aptitude Required
- Educated to academic Level 2 in English and Maths (e.g. GCSE Grade A C) or equivalent experience
- Willingness to develop IT and operational skills to meet the needs of changing processes and workstreams within the department
- Knowledge and experience of database systems.
- Intermediate level of competence with a wide range of computer applications including Excel, Access, Word, Outlook and PowerPoint and accurate keyboard skills.
- Ability to utilise macros and formulas.
- Able to manipulate large databases through queries, forms, reports and the use of filters and pivot tables.
- Working collaboratively with the senior team, think creatively to generate ideas and possible solutions, with the aim of continuously seeking to develop the system and related processes in the best interests of the Trust.
- Excellent communication skills both written and verbal
- Highly effective interpersonal skills for working with people at all levels within the organisation.
- Good organisational and time management skills.
- Ability to work under pressure and prioritise effectively.
- Good attention to detail, ability to multitask effectively and concentrate for prolonged periods as required.
- Able to work in busy environment with frequent interruptions
- Able to give instructions, explanations and advice to Trust staff in a clear and confident manner
- Able to work on own initiative as well as part of a team
- Must be able to work as part of the team in developing processes and procedures.
- Knowledge and experience working with ESR
- Knowledge and experience of Training and Education Courses or similar work streams
- Ability to put forward fresh ideas/suggestions
Communications and Working Relationships
Provides, receives and interprets information to and from the following to achieve effective maintenance of ESR:
- Training Systems Manager
- ESR Self Service Manager
- Head of People Planning & Workforce Information
- Strategic Lead for Workforce Planning
- Education, Training and Development Leads
- Heads of Departments/Department Leads / Senior Managers and Supervisors from all professions
- Education and Development staff
- Internal/external staff and stakeholders
Mental and Emotional effort
- Long periods of concentration.
- Able to remain calm under pressure.
- Pressure to meet deadlines.
- Conflicting priorities
- Dealing with complex information
Most Challenging Part of the Job
- Working in a changing and developing environment
- Coping with working in a busy environment with constant interruptions
- Able to work effectively from home/ virtually when required
- Providing evidence to meet external standards in a variety of formats
- Ensuring ESR meets the requirements of the Trust and of external assessors within the constraints of the system.
- Time management and prioritisation of workload to ensure reporting schedules are met.
- Supporting innovative and efficient solutions for complex issues.
Physical Effort and Working Conditions
- VDU use for the large portions of the time
Person Specification
Qualifications
Essential
- Educated to academic Level 2 in English and Maths (e.g. GCSE Grade A-C) or equivalent experience
- Intermediate level of competence with a wide range of computer applications including Excel, Access, Word, Outlook and PowerPoint and accurate keyboard skills.
Experience, Skills & Knowledge
Essential
- Knowledge and experience of database systems
- Ability to utilise macros and formulas
- Excellent communication skills both written and verbal.
- Able to give instructions, explanations and advice to Trust staff in a clear and confident manner
- Able to manipulate large databases through queries, forms, reports and the use of filters and pivot tables
- Working collaboratively with the senior team, think creatively to generate ideas and possible solutions, with the aim of continuously seeking to develop the system and related processes in the best interests of the Trust.
- Ability to work under pressure and prioritise effectively
- Good attention to detail, ability to multitask effectively and concentrate for prolonged periods as required.
- Willingness to develop IT and operational skills to meet the needs of changing processes and workstreams within the department
Desirable
- Must be able to work as part of a team in developing processes and procedures.
- Knowledge and experience working with ESR
- Knowledge and experience of Training and Education Courses or similar work streams
Ability to put forward fresh ideas/suggestions
Additional Qualities
Essential
- Highly effective interpersonal skills for working with people at all levels within the organisation.
- Good organisational and time management skills
- Able to work in busy environment with frequent interruptions
- Able to work on own initiative as well as part of a team
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