Receptionist inCambridge Bio Medical Campus inCambridge Bio Medical Campus PUBLISHED WED 13 NOV 2024

Band 3: £24,071 to £25,674 a year PERMANENT GOOD SALARY

NHS WEEKEND

Royal Papworth Hospital NHS Foundation Trust rcYTE3Fa

Opportunity to work in a prestigious healthcare environment at Royal Papworth Hospital, known for its commitment to patient care and medical excellence.

Engagement with a diverse range of patients and families, providing a meaningful contribution to their healthcare experience.

Chance to develop strong organisational and administrative skills in a dynamic and varied work setting.

Collaborative work environment with a friendly and supportive team, fostering professional relationships and teamwork.

Ability to learn and utilize a variety of IT systems, enhancing technical skills and adaptability.

Flexible working hours across different shifts, allowing for a work-life balance and the option to cover weekdays, weekends, and Bank Holidays.

The Royal Papworth Hospital NHS Foundation Trust is seeking a motivated and reliable Receptionist to join the Ward Clinical Administration Team at the Cambridge Bio Medical Campus. The role involves providing high-quality administrative support to facilitate patient flow on the wards. Responsibilities include coordinating patient activity, greeting patients, recording necessary information, and communicating any delays to the Patient Flow Facilitator. The position requires adaptability, strong organisational skills, and proficiency in various IT systems.

The successful candidate will work within a supportive team, interacting with patients, relatives, and staff, while covering various shifts including weekdays, weekends, and Bank Holidays. Applicants are encouraged to specify their preferred shifts and demonstrate alignment with the Trust Values of Compassion, Excellence, and Collaboration in their application.

An exciting opportunity has arisen to join the Ward Clinical Administration Team providing a patient focussed, high quality and complete administrative support service to enable patient flow. The post will be based on a ward but there is the expectation that you may need to work across different wards to suit the needs of the Trust. You will interact with patients and relatives as well as staff based at Royal Papworth Hospital. You will be an organised, efficient and motivated individual who is trustworthy and reliable. You must be able to be adaptable within your work role to support the team in all aspects of ward administrative cover.

The key duties of the role are to assist with the coordination of patient activity through the wards by the completion of designated admission. This includes following Trust standards for meeting and greeting patients, recording information, and escalating any delays to the Patient Flow Facilitator.

You will need keyboard skills and an aptitude for using a variety of IT systems together with a degree of flexibility with your working hours. You will be working as part of a friendly supportive team and play an important part in providing administrative support to clinical areas.

We work various shifts to cover weekdays, weekends and Bank Holidays. Please indicate which shifts you are applying for from those detailed below.

Day Ward

Monday to Friday - early: 06:30 to 14:30, late: 10:00 to 18:00.

Main Reception & Wards

Monday to Friday - early: 07:00-15:00, late: 11:00-19:00.

Saturday & Sunday -- 07:00-15:00.

About us
On this page you will find a Role Profile which provides information about the hospital and full details about the role. We recommend that you review this and refer to it as you complete your application. Please include how you will meet the Trust Values Compassion, Excellence and Collaboration. If you would like more information about the role or working at Royal Papworth Hospital, please get in touch with the contact for this role.

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The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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