Patient Navigator inLondon inLondon PUBLISHED FRI 1 NOV 2024

PERMANENT

Island Health rsFxbT2f

Opportunity to make a direct impact on patient experiences and access to healthcare services.

Engaging face-to-face interactions with a diverse range of service users, enhancing interpersonal skills.

Flexibility in working hours and practices, allowing for a better work-life balance.

Valuable clerical and administrative experience, essential for career advancement in the healthcare sector.

Being part of a supportive team, fostering collaboration and a positive workplace atmosphere.

Contributing to the ongoing development and improvement of healthcare services at the practice.

Island Health is seeking a Patient Navigator in London to support their growing practice. The ideal candidate should be adaptable, proactive, and possess a positive team attitude. Key responsibilities include face-to-face interaction with service users, managing queries via phone, and performing essential administrative tasks such as patient registrations, document processing, and data entry. The role requires excellent communication skills and a commitment to providing efficient reception and administrative services to enhance patient care. The candidate will contribute to team efforts to ensure smooth operation of the reception area and participate in the development of practice services. Detailed job expectations can be found in the provided job description.

We are growing practice in an ever changing sector. The ideal candidate will have a flexible approach, be able to work on their own initiative and bring a positive attitude to working in a team.

The role includes face to face interaction with service users. They will an excellent telephone manner to deal with the wide range of queries presenting on a day to day basis. They will be required to carry out admin/clerical duties which form an important and much valued part of the running of the organisation.

The successful candidate will be required to work at reception and on telephones, actioning the various enquiries from service users and other visitors.

You will be expected to undertake clerical work such as, patient registrations, documents processing, data entry to name but a few.

Please refer to the Job description provided in the supporting documents for the detailed expectation for this role.

About us
To provide receptionist/administrative service in an efficient manner for all patients and visitors to the Practice, in order to facilitate effective access to healthcare for patients.
To promote a helpful and supportive image of the practice at all times in line with the Practices commitment to the highest possible standards of patient care.
To carry out general clerical duties and other related delegated duties considered appropriate to the post as directed.
Please refer to Job description.
To contribute to the development of the practices services.

To work as part as a team to ensure reception runs smoothly.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Patient Navigator: Click to view

Working as a Patient Navigator in the UK requires a combination of specific skills and competencies to effectively support patients in navigating the healthcare system. Here are the essential skills needed:

1. Communication Skills: Excellent verbal and written communication skills are crucial. You need to be able to convey information clearly and empathetically to patients, their families, and healthcare professionals.

2. Interpersonal Skills: Strong interpersonal skills help in building trust and rapport with patients, making them feel comfortable discussing their health concerns.

3. Knowledge of Healthcare Systems: Understanding the UK healthcare system, including NHS policies, processes, and available services is essential for guiding patients effectively.

4. Empathy and Compassion: A patient-centered approach is vital. Being able to understand and empathize with patients' situations will help you advocate for their needs and preferences.

5. Problem-Solving Skills: You should be able to think critically and assess situations to help patients overcome obstacles in accessing healthcare services.

6. Organizational Skills: Managing multiple cases and maintaining detailed records requires strong organizational abilities, including time management.

7. Cultural Competence: Sensitivity to and respect for diverse cultural backgrounds, beliefs, and practices will enhance your ability to serve a diverse patient population.

8. Advocacy Skills: You need to advocate for patients within the healthcare system, ensuring their voices are heard and their needs addressed.

9. Teamwork and Collaboration: As part of a healthcare team, you'll need to work effectively with doctors, nurses, social workers, and other professionals to coordinate care for patients.

10. Research and Resourcefulness: Being able to identify and utilize available resources, including community services and support groups, is key to helping patients navigate their care.

11. IT Skills: Proficiency in using electronic health records, databases, and communication tools is becoming increasingly important in the healthcare field.

12. Conflict Resolution Skills: The ability to manage and resolve conflicts or misunderstandings that may arise between patients and healthcare providers is valuable.

13. Emotional Resilience: The role can be emotionally challenging, so being able to cope with stress and emotional situations is important to maintain your well-being and provide effective support to others.

inLondon

51.49535751342773 -0.013486400246620178 London

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