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Patient NavigatorinLondoninLondonPUBLISHED FRI 1 NOV 2024

 PERMANENT 

Island HealthFollow Island Health

Opportunity to make a direct impact on patient experiences and access to healthcare services.
Engaging face-to-face interactions with a diverse range of service users, enhancing interpersonal skills.
Flexibility in working hours and practices, allowing for a better work-life balance.
Valuable clerical and administrative experience, essential for career advancement in the healthcare sector.
Being part of a supportive team, fostering collaboration and a positive workplace atmosphere.
Contributing to the ongoing development and improvement of healthcare services at the practice.
Enhancing communication skills through handling various queries and working with different stakeholders.
Island Health is seeking a Patient Navigator in London to support their growing practice. The ideal candidate should be adaptable, proactive, and possess a positive team attitude. Key responsibilities include face-to-face interaction with service users, managing queries via phone, and performing essential administrative tasks such as patient registrations, document processing, and data entry. The role requires excellent communication skills and a commitment to providing efficient reception and administrative services to enhance patient care. The candidate will contribute to team efforts to ensure smooth operation of the reception area and participate in the development of practice services. Detailed job expectations can be found in the provided job description.
Opportunity to make a direct impact on patient experiences and access to healthcare services.
Engaging face-to-face interactions with a diverse range of service users, enhancing interpersonal skills.
Flexibility in working hours and practices, allowing for a better work-life balance.
Valuable clerical and administrative experience, essential for career advancement in the healthcare sector.
Being part of a supportive team, fostering collaboration and a positive workplace atmosphere.
Contributing to the ongoing development and improvement of healthcare services at the practice.
Enhancing communication skills through handling various queries and working with different stakeholders.

Useful skills for a Patient Navigator:
Working as a Patient Navigator in the UK requires a combination of specific skills and competencies to effectively support patients in navigating the healthcare system. Here are the essential skills needed:
1. Communication Skills: Excellent verbal and written communication skills are crucial. You need to be able to convey information clearly and empathetically to patients, their families, and healthcare professionals.
2. Interpersonal Skills: Strong interpersonal skills help in building trust and rapport with patients, making them feel comfortable discussing their health concerns.
3. Knowledge of Healthcare Systems: Understanding the UK healthcare system, including NHS policies, processes, and available services is essential for guiding patients effectively.
4. Empathy and Compassion: A patient-centered approach is vital. Being able to understand and empathize with patients' situations will help you advocate for their needs and preferences.
5. Problem-Solving Skills: You should be able to think critically and assess situations to help patients overcome obstacles in accessing healthcare services.
6. Organizational Skills: Managing multiple cases and maintaining detailed records requires strong organizational abilities, including time management.
7. Cultural Competence: Sensitivity to and respect for diverse cultural backgrounds, beliefs, and practices will enhance your ability to serve a diverse patient population.
8. Advocacy Skills: You need to advocate for patients within the healthcare system, ensuring their voices are heard and their needs addressed.
9. Teamwork and Collaboration: As part of a healthcare team, you'll need to work effectively with doctors, nurses, social workers, and other professionals to coordinate care for patients.
10. Research and Resourcefulness: Being able to identify and utilize available resources, including community services and support groups, is key to helping patients navigate their care.
11. IT Skills: Proficiency in using electronic health records, databases, and communication tools is becoming increasingly important in the healthcare field.
12. Conflict Resolution Skills: The ability to manage and resolve conflicts or misunderstandings that may arise between patients and healthcare providers is valuable.
13. Emotional Resilience: The role can be emotionally challenging, so being able to cope with stress and emotional situations is important to maintain your well-being and provide effective support to others.
 


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