Medical Receptionist inBury Saint Edmunds inBury Saint Edmunds PUBLISHED SAT 19 OCT 2024

PERMANENT GOOD SALARY
MENTAL HEALTH

Primary Care Careers rD8BMKk6

Woolpit Health Centre in Bury Saint Edmunds is seeking a motivated and reliable medical receptionist for a 25-hour per week position within their busy reception team. The role requires flexibility to accommodate variable shift patterns between 08:00 and 19:00, as well as the ability to cover for annual leave and sickness. Ideal candidates should possess excellent customer service skills, effective communication abilities, and the capacity to work under pressure, as they will be responsible for signposting patients to appropriate healthcare professionals and providing administrative support.

This position is an excellent opportunity for individuals with prior healthcare experience or those looking to begin a career as a medical receptionist. Successful applicants will work closely with the clinical team and contribute to the day-to-day operations of the health centre, ensuring a calm and caring environment for patients.

Woolpit Health Centre is looking for an enthusiastic, motivated and hardworking medical receptionist to join our busy evolving reception team for 25 hours per week. Our reception team works to a variable shift pattern between the hours of 08:00 to 19:00 Monday to Friday. The post holder is required to be flexible and to have the ability to assist with annual leave and sickness cover.

This is a great opportunity - for those already working in a healthcare setting who wish to work within primary care or for those who wish to start a career as a medical receptionist.

The role of medical receptionist is to support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team such as physiotherapists and mental health nurses.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience, offers excellent communication skills.

Duties will include dealing with patients by telephone and face to face whilstproviding administrative support to assist with the day-to-day running of the health centre.

The successful candidate will be flexible and reliable with the ability to work under pressure to compliment our experienced and dedicated reception team.

About us
If you would like to find out more information about this role, please see the attached job specification.

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More about MENTAL HEALTH

Mental health has emerged as a critical issue in the United Kingdom, particularly in the wake of the COVID-19 pandemic. The crisis highlighted the fragility of mental well-being across different demographics, from children and adolescents to adults and the elderly. It has sparked a wider conversation about the importance of mental health care, accessibility, and the stigmas often associated with mental illnesses. Learn more...

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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Medical Receptionist inBury Saint Edmunds inBury Saint Edmunds PUBLISHED SAT 19 OCT 2024

Primary Care Careers rD8BMKk6

About us If you would like to find out more information about this role, please see the attached job specification.

About us
If you would like to find out more information about this role, please see the attached job specification.