Candidates must demonstrate flexibility and a commitment to delivering safe, kind, and effective care. The role involves daily administrative duties and upkeeping customer service standards. Applicants should be prepared to cover the cost of their DBS check, which can be deducted from salary. The position offers a starting salary at the minimum scale for new NHS entrants, and candidates are encouraged to apply early due to potential high interest in the position.
Working Part time: 36 hours per week
We are looking for a highly motivated individual to provide a comprehensive Reception Service for the Same Day Emergency Care Unit at The Countess of Chester Hospital, as directed by the Unit Manager.
The successful applicant will provide a high standard reception service for patients attending the Same Day Emergency Centre (SDEC) Reception Desk. They will ensure an excellent level of Data Quality is maintained when dealing with patient information andbe aware of patient confidentiality at all times within the Department.
We ask all employees to be flexible in their role, to always ensure we are delivering Safe, Kind and Effective care.
Candidates must be flexible to help us achieve a safe, kind and effective service.
Key Responsibilities
- Uphold excellent standards in customer service, dealing with patient queries associated with the service.
- To be responsible for booking patients into outpatient clinics, admitting patients to SDEC whilst ensuring that all demographic information held on the hospital computer system and in the patients' casenotes are correct.
- To input all attendances and discharges onto the Cerner computer system.
- Respond to all enquiries telephone/visitors in a positive, tactful and helpful manner giving advice where necessary.
- To ensure administrative duties are carried out on a daily basis.
- Responsible for updating Cerner system to accurately reflect Patient location, in line with trust procedures.
About us
See Job Description for further details.
Recruitment selection processes are based on competence (see Person specification) and values.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. The cost of the DBS application is £23 (standard) or £43 (enhanced), this cost will be deducted from your salary over the first three months of employment.
You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.
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