Switchboard OperatorinSt. Leonards-on-SeainSt. Leonards-on-SeaPUBLISHED MON 24 MAR 2025
East Sussex Healthcare NHS Trustrs7UjC1y
This position offers flexibility with shift patterns that will fit alongside your commitments, scheduled a month in advance. Enjoy generous annual leave entitlements, including 27 days plus bank holidays, increasing with your service. Plus, you’ll receive enhanced pay for unsocial hours. If you possess excellent communication skills, are organised, and thrive under pressure, this role is perfect for you. Join us in making a real difference in people’s lives while developing your career in a supportive healthcare environment. Apply now and be part of something truly rewarding!
An opportunity has arisen for two Switchboard Operator posts based at the Conquest Hospital site. You will be joining a small friendly team on a busy Switchboard, providing a 24/7, 365 days a year service for the East Sussex Healthcare NHS Trust.
Switchboardis the first point of contact for the Hospital Trust. You will need to be able to competently operate the computer-based Switchboard system, answering in a professional manner and dealing with Patients, Relatives, Visitors, GP Enquiries, all calls, bleeps, and pagers.
You will be dealing with all types of emergency calls including cardiac arrests, traumas, fire, and alarms, calmly and efficiently in a fast-moving communication environment.
Full training will be given to the successful candidates.
Where relevant, some of these posts will attractunsocial hours payments- (under the current agenda for change system - Weekdays [after 8pm till 6am], Weekends and Bank Holidays are paid at an enhanced rate).
- Work as a telephonist, dealing with all incoming calls to the Switchboard.
- Switchboard operates on a 24hr pattern.
- Operate the Multitone Bleep System (messaging and changing of devices)
- Operate the PageOne pager system.
- Deal with all digital alarms (medical gases, lifts etc) in a calm and efficient manner, following the necessary standard operating procedures.
- Deal with emergency calls (cardiac arrests, fire, traumas) in a calm and efficient manner, following the necessary standard operating procedures.
- Compile and update where necessary, the daily on call rota.
- Communicate to a high level and pass on information accurately to the Team Leaders and Manager, and handover any essential info to colleagues.
- Communicate with all services users.
- Ability to work on own, making your own decisions and deal with any situations that may occur.
- Ensure all departmental procedures are followed and ensure an accurate record of any task completed is kept.
- Work as part of a team.
- Good communicational skills are key.
- Experience in Excel, Word, email and possess good organisational and keyboard skills would be advantageous.
Annual Leave Entitlementsfor these posts are as follows: Under the current agenda for change system - First five years = 27 days + bank holidays (pro rata), Years 5-10 = 29 days + bank holidays (pro rata), Years 10+ = 33 days + bank holidays (pro rata).
About us
IMPORTANT: The shift patterns of both posts are variable where the hours will be amended to accommodate the needs of the service. As the shift pattern for these posts vary from week to week, shift patterns will be scheduled approximately one month in advance. If no changes are required, the default pattern (attached document of shift pattern) will be scheduled. Shifts will be scheduled between the hours of 07:00-22:00 (there may be some weekend/bank holiday coverage needed).
Due to the nature of the post, unfortunately there is no permanent option for remote working i.e. outside of main office/working from home.
Please ensure you specify at the beginning of your supporting information which of the two vacancies you are applying for from the options provided in the attached supporting document (you may select more than one option): -
Previous Applicants need not apply.
Please wait...this will take a moment...
Stand by, we'll show you...