Switchboard Operator in St. Leonards-on-Sea inSt. Leonards-on-Sea PUBLISHED MON 24 MAR 2025 Jump to job information section

Band 2 FIXEDTERM GOOD SALARY

East Sussex Healthcare NHS Trust rs7UjC1y

Job description

An opportunity has arisen for two Switchboard Operator posts based at the Conquest Hospital site. You will be joining a small friendly team on a busy Switchboard, providing a 24/7, 365 days a year service for the East Sussex Healthcare NHS Trust.

Switchboardis the first point of contact for the Hospital Trust. You will need to be able to competently operate the computer-based Switchboard system, answering in a professional manner and dealing with Patients, Relatives, Visitors, GP Enquiries, all calls, bleeps, and pagers.

You will be dealing with all types of emergency calls including cardiac arrests, traumas, fire, and alarms, calmly and efficiently in a fast-moving communication environment.

Full training will be given to the successful candidates.

Where relevant, some of these posts will attractunsocial hours payments- (under the current agenda for change system - Weekdays [after 8pm till 6am], Weekends and Bank Holidays are paid at an enhanced rate).

Work as a telephonist, dealing with all incoming calls to the Switchboard.
Switchboard operates on a 24hr pattern.
Operate the Multitone Bleep System (messaging and changing of devices)
Operate the PageOne pager system.
Deal with all digital alarms (medical gases, lifts etc) in a calm and efficient manner, following the necessary standard operating procedures.
Deal with emergency calls (cardiac arrests, fire, traumas) in a calm and efficient manner, following the necessary standard operating procedures.
Compile and update where necessary, the daily on call rota.
Communicate to a high level and pass on information accurately to the Team Leaders and Manager, and handover any essential info to colleagues.
Communicate with all services users.
Ability to work on own, making your own decisions and deal with any situations that may occur.
Ensure all departmental procedures are followed and ensure an accurate record of any task completed is kept.
Work as part of a team.
Good communicational skills are key.
Experience in Excel, Word, email and possess good organisational and keyboard skills would be advantageous.

Annual Leave Entitlementsfor these posts are as follows: Under the current agenda for change system - First five years = 27 days + bank holidays (pro rata), Years 5-10 = 29 days + bank holidays (pro rata), Years 10+ = 33 days + bank holidays (pro rata).

About us
IMPORTANT: The shift patterns of both posts are variable where the hours will be amended to accommodate the needs of the service. As the shift pattern for these posts vary from week to week, shift patterns will be scheduled approximately one month in advance. If no changes are required, the default pattern (attached document of shift pattern) will be scheduled. Shifts will be scheduled between the hours of 07:00-22:00 (there may be some weekend/bank holiday coverage needed).

Due to the nature of the post, unfortunately there is no permanent option for remote working i.e. outside of main office/working from home.

Please ensure you specify at the beginning of your supporting information which of the two vacancies you are applying for from the options provided in the attached supporting document (you may select more than one option): -

Previous Applicants need not apply.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Switchboard Operator: Click to view

To work as a Switchboard Operator in the UK, several key skills and qualities are typically required:

1. Communication Skills: Strong verbal communication skills are essential, as switchboard operators interact with various individuals and must convey messages clearly and professionally.

2. Customer Service: A good switchboard operator should have a customer-focused attitude, providing helpful and polite service to callers.

3. Listening Skills: Being attentive and able to understand callers' needs is critical in routing calls efficiently.

4. Multitasking: The ability to handle multiple calls and tasks simultaneously is important in a fast-paced environment.

5. Technical Skills: Proficiency in using telephone systems, switchboard equipment, and possibly other office software or technology is necessary.

6. Organizational Skills: Keeping track of calls, messages, and various inquiries requires strong organizational and time management abilities.

7. Problem-Solving Skills: Operators must be able to quickly and effectively solve issues or answer queries as they arise.

8. Attention to Detail: Precision in taking messages and transferring calls ensures that important information is accurately communicated.

9. Teamwork: Working well with colleagues, especially in a larger organization, is often necessary to maintain efficient communication.

10. Discretion and Confidentiality: Handling sensitive information may require a commitment to confidentiality and professionalism.

inSt. Leonards-on-Sea

50.885162353515625 0.5672991275787354 St. Leonards-on-Sea

in St. Leonards-on-Sea click to show distance

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