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Health AdvisorinStockton-on-teesinStockton-on-teesPUBLISHED WED 18 DEC 2024

£12.11 to £15.58 an hour  PERMANENT  GOOD SALARY 

EMPATHYFAMILYNHSPENSIONWEEKEND

Practice Plus GroupFollow Practice Plus Group

Opportunity to make a meaningful difference in people's lives by providing critical health advice.
Competitive pay structure with an hourly rate of £12.11 during training and daytime shifts, increasing to £15.58 on weekends.
Generous annual leave of 33 days, increasing with service, including bank holidays.
Job security and potential for career progression into coaching, training, and management roles.
Comprehensive benefits package including pension scheme, life assurance, retail discounts, and family assistance programs.
Engaging work environment with the opportunity to participate in social events, charity days, and themed occasions.
Flexible weekend shifts that help accommodate personal commitments alongside work.
The "111 Health Advisor" role at Practice Plus Group in Stockton-on-Tees offers an opportunity to make a meaningful impact in patients' lives by assisting them with urgent and non-urgent healthcare needs over the phone. The position includes a comprehensive training program on the NHS Pathways triage system, enabling advisors to assess callers' situations, capture necessary information, and direct them to appropriate care services. Advisors must demonstrate effective communication skills, addressing emotional or distressing scenarios with empathy, while managing calls efficiently in a supportive team environment.

In addition to a competitive hourly wage, which increases for weekend shifts, this role provides extensive benefits including annual leave that grows with service, job security, opportunities for professional development, and a range of employee perks. The position demands flexibility in covering various shifts and may include responsibilities such as maintaining accurate call logs, supporting new team members, and participating in service improvements. Overall, this is an engaging role that requires both technical and emotional intelligence to deliver high-quality healthcare support.
Opportunity to make a meaningful difference in people's lives by providing critical health advice.
Competitive pay structure with an hourly rate of £12.11 during training and daytime shifts, increasing to £15.58 on weekends.
Generous annual leave of 33 days, increasing with service, including bank holidays.
Job security and potential for career progression into coaching, training, and management roles.
Comprehensive benefits package including pension scheme, life assurance, retail discounts, and family assistance programs.
Engaging work environment with the opportunity to participate in social events, charity days, and themed occasions.
Flexible weekend shifts that help accommodate personal commitments alongside work.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
 


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