Pennine Care NHS FT rLpIFIvA
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Have an awareness of and adhere to all policies and procedures relating to this service. Ensure own workload and duties are carried out to a high standard. Participate in all relevant meetings. Take responsibility for own health and safety and the health and safety ofothers ensuring any potential risk is reported immediately to the relevantdepartments. Take responsibility for own personal development, keeping up to date with organisational / service changes and mandatory training. Undertake filing duties including archiving and tracking files and ensure files and relevant documentation concerning patients are made available toclinicians on request (files both electronic and paper). Support admin team with general tasks when directed by admin manager (e.g. when staff are absent). To provide an appropriate and courteous response to all enquiries, taking clear messages as necessary and making telephone calls as directed Obtain thorough and accurate information when taking telephonecalls/referrals ensuring appropriate information is passed to relevant duty staff. To ensure that the code of confidentiality is maintained at all times. To take phone and email enquires from clients, including when they areexperiencing high levels of distress, dealing with their enquiries whereappropriate and passing to clinical colleagues as required. Ensure referrals are processed within a timely manner adhering to service policy and procedures at all times. Work with client group in a non-judgemental and confidential manner, dealing with client enquiries, including from children young people and adults who are experiencing high levels of distress. Provide a typing and word processing service to meet the demands of theteam including appointment and discharge letters. To book meetings and appointments for managers and clinicians, including finding and booking venues and liaise directly with other attendees at meetings/events.
Ensure adequate supplies of stationery. Support with photocopying and printing tasks Process incoming and outgoing mail and distribute accordingly.
To provide the OpCourage team with support, focusing on administration, new processes and data entry relating to the psychology pathway.
o To enter all MDT notes into the corresponding record and enter MDT contact.o Complete any follow up administrative action after MDT, including issuing welcome letters.o To enter all relevant data on the psychology tracker, from PCMIS.o Book in consultations between case managers and therapists.o Participate and minute all OpC team meetings, full team meetings and minute all psychology meetings.o Take minutes of meetings as directed by the Administration Manager, which will include sensitive content and at times distressing content.o Participate in the admin team meetings, sharing insight and expertise tobenefit the whole admin team and both Veteran services.o Issue appointment letters and reminders texts reminderso Support OpC staff in utilising the full capabilities of the clinical system PCMIS.o To ensure that the code of confidentiality is maintained at all times. Ensure accurate recording and updating of data systems, both manual andcomputerised, and respond to requests for reports from such systems.o Operate a range of database systems including PCMIS and excel, and liaise with clinicians to update patient information.o Work effectively within the team therefore at times undertaking other tasks that may be required by the other staff.o Work effectively in demanding and sometimes stressful situations.
Have an awareness of and adhere to all policies and procedures relating to this service. Ensure own workload and duties are carried out to a high standard. Participate in all relevant meetings. Take responsibility for own health and safety and the health and safety ofothers ensuring any potential risk is reported immediately to the relevantdepartments. Take responsibility for own personal development, keeping up to date with organisational / service changes and mandatory training. Undertake filing duties including archiving and tracking files and ensure files and relevant documentation concerning patients are made available toclinicians on request (files both electronic and paper). Support admin team with general tasks when directed by admin manager (e.g. when staff are absent). To provide an appropriate and courteous response to all enquiries, taking clear messages as necessary and making telephone calls as directed Obtain thorough and accurate information when taking telephonecalls/referrals ensuring appropriate information is passed to relevant duty staff. To ensure that the code of confidentiality is maintained at all times. To take phone and email enquires from clients, including when they areexperiencing high levels of distress, dealing with their enquiries whereappropriate and passing to clinical colleagues as required. Ensure referrals are processed within a timely manner adhering to service policy and procedures at all times. Work with client group in a non-judgemental and confidential manner, dealing with client enquiries, including from children young people and adults who are experiencing high levels of distress. Provide a typing and word processing service to meet the demands of theteam including appointment and discharge letters. To book meetings and appointments for managers and clinicians, including finding and booking venues and liaise directly with other attendees at meetings/events.
Ensure adequate supplies of stationery. Support with photocopying and printing tasks Process incoming and outgoing mail and distribute accordingly.
To provide the OpCourage team with support, focusing on administration, new processes and data entry relating to the psychology pathway.
o To enter all MDT notes into the corresponding record and enter MDT contact.o Complete any follow up administrative action after MDT, including issuing welcome letters.o To enter all relevant data on the psychology tracker, from PCMIS.o Book in consultations between case managers and therapists.o Participate and minute all OpC team meetings, full team meetings and minute all psychology meetings.o Take minutes of meetings as directed by the Administration Manager, which will include sensitive content and at times distressing content.o Participate in the admin team meetings, sharing insight and expertise tobenefit the whole admin team and both Veteran services.o Issue appointment letters and reminders texts reminderso Support OpC staff in utilising the full capabilities of the clinical system PCMIS.o To ensure that the code of confidentiality is maintained at all times. Ensure accurate recording and updating of data systems, both manual andcomputerised, and respond to requests for reports from such systems.o Operate a range of database systems including PCMIS and excel, and liaise with clinicians to update patient information.o Work effectively within the team therefore at times undertaking other tasks that may be required by the other staff.o Work effectively in demanding and sometimes stressful situations.
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