Appointment/ Administration Clerk inStoke-on-Trent inStoke-on-Trent PUBLISHED
FRI 1 NOV 2024
Key responsibilities include providing administrative support for community care services, managing day-to-day clinic operations, and assisting with inquiries from patients and healthcare staff. The successful candidate will need to communicate effectively, remain confidential, and address the diverse needs of patients, including those with communication difficulties. This position requires a methodical approach, the ability to work under pressure, and a commitment to delivering excellent customer service in a team-oriented environment.
An exciting opportunity has arisen to join the Administration Team at the North AHP Therapy Referrals Centre. We are passionate about delivering an excellent service to our patients and our administration team play a crucial role in achieving this.
The successful candidate will be able to join the team on a Full-Time basis. They will be responsible for taking calls, booking patient appointments and general administration. They will act as the first point of contact for all patients and care homes to arrange, re-arrange, or cancel appointments by either telephone, email or letter and record accurate information onto the Trusts' Patient Recording Systems as well as print, copy and distribute materials, reports, letters etc., produced by Clinicians.
We therefore require for the candidates to have previous administration experience, telephone/communication skills and to be competent in Microsoft Office.
We are looking for a full-time member of the team (working Monday to Friday 08:30-16:30).
To provide administrative and clerical support for the AHP Therapy Referral Centre community care services, using various systems and software's. To take calls from patients, carers, members of the public and Health/Social Care staff.
To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
About us
KEY RESPONSIBILITIES
To communicate non-clinical verbal and written information in a precise and effective way both internally and externally to patients, relatives and carers for many of whom there may be communication difficulties as a result of old age, hearing loss, pain, fear and language or learning difficulties. Information has to be communicated using relevant speed, accuracy, tact, understanding and confidentiality.
To work as part of a team and also individually to provide high quality referral services and provide cover when needed during times of staff absence or annual leave.
To provide an effective and efficient, customer friendly service to the patients of MPFT, their families and carers.
To appoint, cancel and rearrange appointments as required using the (Rio) Referral system.
To answer telephone enquiries from members of the public and other healthcare
To work process letters as appropriate in relation to booking.
To provide support and advice, maintain channels of communication and links with clinical and other staff within the department.
To manage the day-to-day running of clinics ensuring they are used to capacity.
The role is varied and requires confidentiality, initiative, flexibility and capacity of handling peaks in the work programme and an ability to relate to a wide range of individuals on behalf of the MPFT.
Recording accurate, confidential and sensitive patient information.
Methodical and able to work under pressure
Please read Job Description and Person Specification for full details
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