CHOICE Team Supervisor in Wigan inWigan PUBLISHED FRI 7 FEB 2025 Jump to job information section
Job description
The CHOICE team is based in Wigan Health Centre within the MSK CATS department. The team works predominantly as a call centre, and is led by the CHOICE team supervisor.
The team are responsible for booking patient transport, new appointments within the MSK CATS service, and arranging secondary care appointments in both the NHS and private sector.
The post holder will be responsible for the day-to-day planning and coordination of the CHOICE centre, with proactive leadership and supervision of The CHOICE Referral and Booking Agents within the team.
The post holder will be managed by the MSK CATS Team Lead, and will be expected to provide support within the fields of service delivery, business planning and staff management.
The successful applicant will also be expected to work in the capacity as a referral and booking agent as a call handler
Evidence of qualifications will be required at interview and during the onboarding process.
Call handling: Booking patient transport, and appointments for primary and secondary care services.
Supervision, training and and annual appraisal of the CHOICE team Band 3 Referral and Booking Agents
Day to day supervision of the CHOICE team
Service improvement of the CHOICE team
Supporting the MSK CATS manager with any issues with performance or absence management within the CHOICE team
About us
Provide a supportive and developmental environment in which CHOICE team staff are motivated to realise their full potential as identified through Performance Development Review
Identify any problems with the performance of staff under his or her direction, and communicate this to the MSK CATS Team Lead so that they are managed in line with HR policies and procedures, paying particular attention to capability, conduct and performance
To support the MSK CATS Team Leaders in the management of any complaint against the CHOICE Booking team as allocated by the Divisional Governance Team
To assist the MSK CATS Team Lead in the interviewing and recruitment of CHOICE team staff
Responsibility for Health & Safety
Compliance with the Health & Safety at Work Act 1974 the post holder is required to fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.
Responsibility for Information Resources
Utilise the Trusts IT systems to generate data at the request of the MSK CATS Team Lead
Communicate service-related information to the MSK CATS Team lead, senior managers and other staff as requested to influence practice and service delivery.
Ensure that patients who are referred to secondary care providers are appointed.
Responsibility for Governance
To identify risks and communicate these to the MSK CATS Team Lead. Assist in any relevant risk assessments pertinent to the CHOICE centre, and implement risk reducing measures
To be aware of the Trusts critical / serious incident reporting processes
To ensure data relating to activity is accurate, complete and informs service planning.
Responsibility for Teaching
Assist in the induction of new staff, identifying and supporting their training requirements.
Facilitate a supportive learning environment that enables all members of the team to develop.
Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.
Recognise and accept responsibility for own personal development.
Work Circumstances & on-call
There is no requirement to work weekends, Bank Holidays or on-call
The range of duties and responsibilities outlined above are indicative only and are intended to give a broad flavour of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the post holder.
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.
Requirements
See the job description for full role requirements.
Benefits
Benefits are provided by the employer and will be confirmed during your application.
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