Administration Assistant - Waiting List Office inLancaster inLancaster PUBLISHED
WED 4 DEC 2024
Direct interaction with patients, contributing to patient care in an office setting.
The opportunity to work within a dynamic and supportive team environment.
Regular working hours, providing a balanced work-life schedule with Monday to Friday duties.
The role plays a key part in ensuring that performance standards are met, making a meaningful impact on hospital operations.
Development of strong customer care skills and the ability to handle sensitive information with empathy.
Utilization of advanced computer skills, particularly with Microsoft Excel, enhancing professional skill sets.
The University Hospitals of Morecambe Bay NHS Trust is hiring an Administration Assistant for the Waiting List Office in Lancaster. This essential role involves providing administrative support to Waiting List Coordinators, acting as a primary contact for patients, and facilitating communication between patients, surgeons, and various departments. The position requires daily telephone interaction and collaboration with team members to maintain performance standards in a fast-paced and dynamic environment.
Candidates must possess strong customer care and computer skills, particularly in Microsoft Excel, and demonstrate empathy when handling sensitive information. The role demands cooperation within a team and adaptability to changing circumstances while ensuring patient confidentiality. The position is full-time, with 37.5 hours per week from Monday to Friday, and is based at the Royal Lancaster Infirmary. Only applicants meeting the essential criteria will be considered for interviews.
Candidates must possess strong customer care and computer skills, particularly in Microsoft Excel, and demonstrate empathy when handling sensitive information. The role demands cooperation within a team and adaptability to changing circumstances while ensuring patient confidentiality. The position is full-time, with 37.5 hours per week from Monday to Friday, and is based at the Royal Lancaster Infirmary. Only applicants meeting the essential criteria will be considered for interviews.
We are seeking a new member of the team who has a passion for working with people and providing patient care in an office setting. This role is pivotal in providing an interface between the patient, surgeons and other inpatient departments & services. The candidate will provide administrative support to the Waiting List Coordinators and will be a point of contact for the patients.
Post name: Administrative Support Assistant - Waiting List Office
Band: 2
Number of hours per week: 37.5
Working days: Monday to Friday
Working hours per day: 09:00am - 17:00pm
Site: RLI
- You will have daily contact via the telephone with patients, other departments within the Trust and external agencies
- You will support the management team and care groups to ensure performance standards are met.
- Candidates must have the ability to work in a demanding, ever changing and fast paced environment
- Candidates must have empathy when dealing with complex and sensitive information daily.
- Candidates must have the ability to work co-operatively in a team and adapt to change as required.
- Patient confidentiality and excellent customer care skills are essential.
- A high level of computer skills are essential and the post holder will be required to work on the Microsoft program Excel daily.
Only candidates who meet the essential criteria will be shortlisted for an interview.
About us
To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.
You can also read more information about University Hospitals of Morecambe Bay visiting our website www.jobsincare.com/job/jbnsxzZ5
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for an Administration Assistant - Waiting List Office:
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To work as an Administration Assistant in the UK, you'll need a mix of technical, organizational, and interpersonal skills. Here are some essential skills and qualifications:
Essential Skills
1. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain clear systems for filing and information retrieval.
2. Communication Skills: Strong written and verbal communication skills to interact effectively with colleagues, clients, and stakeholders.
3. IT Proficiency: Familiarity with office software (e.g., Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook) and basic knowledge of data management systems.
4. Attention to Detail: Accuracy in completing tasks, managing data, and producing documents.
5. Time Management: Ability to meet deadlines and manage time effectively in a busy work environment.
6. Problem-Solving Skills: Capability to identify issues and find practical solutions.
7. Customer Service Skills: A professional approach to dealing with both internal and external customers.
8. Teamwork: Ability to work collaboratively in a team environment.
9. Adaptability: Flexibility to adapt to changing tasks and priorities as needed.
Qualifications
- Educational Background: A good general education, typically a minimum of GCSEs in English and Maths.
- Relevant Experience: Previous administrative or office experience can be advantageous.
- Professional Qualifications: While not always necessary, qualifications in administration, business, or related fields (e.g., NVQ or BTEC) may enhance your prospects.
- Familiarity with Office Technology: Knowledge of office equipment (printers, copiers, etc.) and possibly specific software relevant to the industry you're applying to.
Additional Considerations
- Confidentiality Awareness: Understanding the importance of handling sensitive information appropriately.
- Basic Financial Knowledge: Some roles may require basic budgeting or invoicing skills.
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