Key responsibilities include answering phone inquiries, filing patient results, maintaining hospital system data, booking transport, logging maintenance work, and assisting with audits to improve patient care. Gynaecology or Early Pregnancy experience and prior administrative experience are desirable, along with a sensitivity to issues such as miscarriages. The role requires effective communication skills, adherence to confidentiality, and compliance with Trust policies.
We have an exciting opportunity for a motivated, compassionate and enthusiastic Ward/Clinic Clerk that has an interest in Women's Health and Early Pregnancy to join the existing team on our busy female surgical ward (Beaumont Ward) and the Emergency Assessment area (EPAGU). The ward is evolving becoming a more dynamic workplace which requires the correct applicant.
The ward has 14 In-patient beds, 2 of which are SDEC (Same Day Emergency Care) beds and attached to the ward is an emergency unit - EPAGU (Early Pregnancy and Gynaecology Assessment Unit). The Ward/Clinic Clerk will be expected to work Mondays, Tuesdays and Wednesdays (07:30-20:00). The successful candidate will work both on the ward and in the clinic throughout their shift.
Gynaecology/Early Pregnancy experience is desirable and candidates must have a good understanding around sensitive subjects such as miscarriages. There are several support networks available, as a trust we endeavour to support new and existing staff members. It is also desirable to have previous administration experience and knowledge of hospital systems.
The role of the Ward Clerk is multi-faceted. The Ward/Clinic Clerk provides support to the team and the Ward Manager in clerical duties, the daily running of the department and ensures that all support facilities are in place.
About us
Main Duties
Answering any telephone enquiries in a polite and efficient manner
Filing results in patient files
Ordering patient files and notes
Ensuring that all patients have up to date VTE forms
Maintaining up to date information on the Trusts computer systems (e.g. Healthroster, Lorenzo and Digit)
Liaise with other members of the multi-disciplinary team, such as secretaries, social services etc.
Requesting and obtaining patient records and x-rays
Booking patient transport as required
Booking and rescheduling patient appointments when required
Direct admissions to the ward
Photocopying, scanning and faxing documents as required
Provide clerical support to the Ward Manager
Deliver referrals to the relevant departments
Make any relevant follow up appointments for patients
Assist with lunchtime service
Log any maintenance work as when required
Demonstrates own work duties to new starters
Inputting Safecare data
Meet and greet patient and relatives in the ward and in the clinic
Input referral details onto Badger
Answer phone and take referrals in EPAGU
Input data onto Dashboards in the clinic
Restock and Order supplies for the ward/clinic
Service Improvement and Audit
To carry out ward based audits of aspects of patient care that relate to the role of ward administrator e.g. booking of procedures and outpatient follow up in order to improve the service provided to patients.
To provide clerical support to the nursing staff on the ward for audits that they carry out.
To carry out the coding of all the ad hoc/ward patients that are seen on the surgical unit and support the work of the coding department
Housekeeping Duties
To order stationary and general supplies to ensure the ward area is adequately covered
To ensure the nursing station/ward clerk area are kept generally tidy
Communications and Working Relationships
To communicate with others in a polite and courteous manner at all times
The post-holder will be expected to communicate with medical and nursing staff and also with patients, relatives, carers and other members of the public
The post holder should maintain patient confidentiality at all times
The post holder will be expected to act in accordance with all Trust policies and procedures at all times
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