Health Care Assistant (including Reception) inBishop Auckland inBishop Auckland PUBLISHED
FRI 25 OCT 2024
Woodview Medical Practice rPOTBdUg
Opportunity for personal and professional growth through training and hands-on experience in a clinical setting.
Variety of responsibilities that include both patient care and administrative tasks, providing a well-rounded job experience.
Direct impact on patient care by running your own clinic and assisting in various medical procedures.
The chance to work collaboratively with GPs and other healthcare professionals, enhancing teamwork skills.
A role that promotes health and wellbeing by participating in preventative healthcare activities and vaccinations.
A supportive work environment that prioritizes excellent communication and patient interaction, fostering community relationships.
Woodview Medical Practice in Bishop Auckland is seeking a Health Care Assistant/Administrator. This role primarily involves patient care tasks such as conducting blood pressure monitoring, venepuncture, ECGs, and administering vaccinations. The candidate will manage their own patient clinic while supporting GPs and Practice Nurses, and will work on administrative duties on Fridays, assisting with reception tasks like answering phones, greeting patients, and managing appointments. Previous experience in Primary Care and familiarity with SystmOne are beneficial but not required, as training will be provided. The ideal candidate should possess excellent communication skills and be eager to learn. Responsibilities include maintaining clinical records, monitoring treatment equipment, and participating in health promotion activities.
An opportunity has arisen for a Health Care Assistant/Administrator to join our team at Woodview Medical Practice.
The successful candidate should have experience in a similar role or be motivated and keen to learn, together with excellent communication skills. The role would predominantly be a Health Care Assistant with the opportunity to support the admin team on a Friday.
Training will be offered.
Experience working within Primary Care and SystmOne would be an advantage.
The role consists of running your own clinic of patients as well as supporting the GPs and Practice Nurse.
Your hours would include face to face appointments as well as administrative time to complete stock checks, undertake room checks and regular checks of the emergency trolley and GP bags.
You would be expected to work within your competency and the role would consist of venepuncture, ECGs, hypertension reviews, dressings, basic observations, urinalysis, NHS healthchecks, vaccinations including flu, B12, covid and RSV.
The administrative hours would be to support the team on reception; answering the telephone, greeting patients, handing out medication, actioning tasks from GPs, arranging appointments etc.
About us
Job summary:
The Health Care Assistant will work as part of the clinical team carrying out a range of duties ensuring that the highest standard of care is afforded to patients at all times.
Duties and responsibilities:
- Undertake routine tasks related to patient care ensuring clinical protocols are followed, referring to GPs when necessary.
- Routine tasks will include: dressings, removal of sutures, blood pressure monitoring, phlebotomy and ECGs.
- Undertake routine preventative work related to patient care including routine flu, covid, pneumococcal and RSV vaccinations.
- Assist GPs with minor surgery and coil fittings.
- Chaperone and assist patients where appropriate who are being examined by another clinician.
- Monitor QOF targets as required and maintain a high standard of
- achievement.
- Participate in any relevant health promotion and screening activities to promote the health and wellbeing of patients as well as referring to preventative programmes.
- Maintain the GP clinical rooms: stock levels are maintained, and items are rotated as necessary and maintain and clean any equipment.
- Maintain accurate records.
- Monitor the temperature of the treatment room fridge, ensuring the protocol is followed.
- Attend and participate in any Practice meetings when required.
- Ensure that anomalies are reported to a senior member of staff.
- Notify the GP/Nurse of any significant patient issues.
- Liaise with and assist members of the administration team.
- Undertake monthly rooms checks and checks of emergency trolley and GP bags.
Job summary: Receptionist
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job responsibilities:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
- Deal with all general enquiries, explain procedures and make new and follow-up appointments.
- Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
- Enter patient information on to the computer as required.
- Ensure complaints are dealt with as per the complaints procedure in a courteous and efficient manner.
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Undertake any other additional duties appropriate to the post as requested by the partners or the practice manager.
- Scan patient-related documents onto their medical record using read codes as agreed by the clinical team
- Action any tasks or highlights
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
Start practice interview...
NEW!
1. Can you tell us about your previous experience as a Health Care Assistant or in a similar role? What specific skills did you develop?
2. What motivated you to apply for this position at Woodview Medical Practice?
3. Have you had any experience working within primary care? If so, please elaborate on your role and responsibilities.
4. What specific clinical tasks are you most comfortable performing, such as venepuncture, ECGs, or administering vaccinations?
5. Can you explain your understanding of infection control measures when assisting with patient care or minor surgeries?
1. Can you tell us about your previous experience as a Health Care Assistant or in a similar role? What specific skills did you develop?
2. What motivated you to apply for this position at Woodview Medical Practice?
3. Have you had any experience working within primary care? If so, please elaborate on your role and responsibilities.
4. What specific clinical tasks are you most comfortable performing, such as venepuncture, ECGs, or administering vaccinations?
5. Can you explain your understanding of infection control measures when assisting with patient care or minor surgeries?
More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Health Care Assistant (including Reception):
Click to view
To work as a Health Care Assistant (HCA) in the UK, including roles that involve reception duties, you'll need a combination of specific skills and personal attributes. Here’s a comprehensive list:
Clinical Skills
1. Basic Care Skills: Understand how to assist with personal care, mobility, and daily living activities for patients.
2. Patient Monitoring: Be able to take and record vital signs (e.g., temperature, pulse, respiration).
3. Infection Control: Knowledge of hygiene practices to prevent infection and maintain a clean environment.
4. Medication Support: Basic understanding of medication administration protocols (though you typically don’t administer medication unless specifically trained and authorized).
Administrative Skills
1. Reception Skills: Proficiency in managing reception tasks, including answering phones, scheduling appointments, and managing patient records.
2. Data Entry: Ability to input and maintain patient information and health records accurately.
3. Billing and Insurance Processing: Basic understanding of handling billing inquiries and insurance processes.
Communication Skills
1. Verbal Communication: Clear and compassionate interaction with patients, families, and healthcare professionals.
2. Active Listening: Attentively listen to patients’ needs and concerns.
3. Written Communication: Skill in documenting patient information clearly and accurately.
Interpersonal Skills
1. Empathy and Compassion: A caring attitude towards patients and families, showing understanding and support.
2. Teamwork: Ability to work collaboratively with a multidisciplinary team, including nurses and physicians.
3. Conflict Resolution: Ability to handle challenging situations and solve conflicts calmly and effectively.
Organizational Skills
1. Time Management: Ability to prioritize tasks efficiently to ensure effective patient care and administrative duties.
2. Multitasking: Capability to manage multiple responsibilities simultaneously, especially in a busy healthcare environment.
Technical Skills
1. Computer Literacy: Familiarity with healthcare software systems for scheduling, patient records, and communication.
2. Equipment Handling: Basic understanding of medical equipment used in patient care.
Personal Attributes
1. Dependability: Reliability in attendance and performance in the role.
2. Adaptability: Flexibility to handle changes in routines or emergencies in a fast-paced environment.
3. Professionalism: Maintain a high standard of conduct and confidentiality at all times.
Additional Considerations
- Training and Qualifications: While formal qualifications may not be strictly necessary, completing a relevant qualification, such as a Level 2 or Level 3 Diploma in Health and Social Care, can be beneficial. Many employers also value previous experience in a healthcare setting.
- Enhanced DBS Check: You'll typically need to pass a Disclosure and Barring Service (DBS) check to work with vulnerable adults.
inBishop Auckland