Health Records Clerical Officer inWalsall inWalsall PUBLISHED MON 28 OCT 2024

Band 2 PERMANENT
NHS WEEKEND

Walsall Healthcare NHS Trust ri56lNvA

Opportunity to work in a supportive and friendly team environment, contributing to the overall healthcare delivery.

Consistent morning shifts (22.5 hours per week) that allow for a good work-life balance, with weekends off.

Engagement with diverse patient records and the opportunity to play a crucial role in organizing and maintaining health documentation.

Development of strong communication and customer service skills through frequent interaction with staff and patients.

Chance to enhance organisational skills by managing multiple tasks and priorities in a busy and dynamic environment.

Valuable experience in a healthcare setting, enhancing your resume for future career opportunities within the NHS or related fields.

The Walsall Healthcare NHS Trust is seeking a Health Records Clerical Officer for a permanent, part-time position (22.5 hours/week) with morning shifts on Monday to Wednesday from 6 am to 2 pm. The role involves supporting the Health Records Department by handling patient records, including pre-filing, filing, processing storage requests, and preparing records for outpatient and inpatient services. Additional responsibilities include managing urgent file requests, answering phone queries, and using patient administration systems.

Candidates should have strong attention to detail, excellent communication skills, and the ability to work in a fast-paced, physically demanding environment. Prior experience in a similar role is preferred. The job requires manual handling, standing for long periods, and the ability to multitask effectively while managing interruptions and changing priorities. The application should highlight relevant experience, teamwork, confidentiality knowledge, and customer service skills.

Health Records Clerks - Band 2 - Permanent Morning Shifts

22.5 hours per week working Monday, Tuesday and Wednesday from 6 am - 2 pm

Do you have a keen eye for detail and accuracy? Are you good with people and able to demonstrate excellent communication skills? If so, we would like to hear from you.

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our friendly Health Records Team, working in a physically demanding environment.

WE RESERVE THE RIGHT TO CLOSE THIS VACANCY EARLY IF SUFFICIENT APPLICATIONS RECEIVED

The post holder will support with all tasks undertaken within a Health Records Department.

pre-file of patient records
Filing of patient records
processing off site storage requests and returns
preparation of patient records for out patient clinics and inpatient activity
Working on front desk responding to urgent file requests, creating files and pulling patient records for planned activity.

Other duties include answering telephone queries and using our Patient Administration and Associated Information Systems

About us
The successful candidate will be able to work in a calm, organised way with the ability to multi-task whilst dealing with frequent interruptions and changing priorities. The post entails manual handling and repetition of tasks. You must be confident, friendly and able to work in a very busy environment against tight deadlines.

Previous knowledge and experience of working in a similar environment would be advantageous. It is essential that your application demonstrates your ability to meet the Job Description and Person Specification, and in particular your experience of working as part of a busy team, knowledge of confidentiality, good communication and customer service skills.

The post requires the use of kick stools and step ladders to retrieve files and involves long periods of being on your feet.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Health Records Clerical Officer: Click to view

To work as a Health Records Clerical Officer in the UK, you typically need a combination of technical, organizational, and interpersonal skills. Here are some key skills and qualifications that are often required or beneficial for this role:

1. Attention to Detail: Accuracy is crucial when handling patient records and ensuring that all information is correct and complete.

2. Organizational Skills: The ability to manage and organize large volumes of paperwork, ensuring that health records are easily accessible and properly filed.

3. IT Skills: Proficiency in using computer software and healthcare databases, as well as standard office applications (like Microsoft Office Suite). Familiarity with electronic health record (EHR) systems can also be advantageous.

4. Communication Skills: Strong verbal and written communication skills are essential for interacting with healthcare providers, patients, and other staff members.

5. Confidentiality and Data Protection Awareness: Knowledge of privacy laws and regulations regarding patient information, particularly the General Data Protection Regulation (GDPR) in the UK.

6. Teamwork: Ability to work collaboratively with other healthcare professionals and clerical staff to ensure the smooth operation of health records management.

7. Problem-Solving Skills: Being able to address issues that may arise with records or processes and finding effective solutions.

8. Time Management: The ability to prioritize tasks and manage time effectively to meet deadlines, especially during busy periods.

9. Basic Understanding of Medical Terminology: Familiarity with medical terms can be helpful for accurately interpreting health records and communicating with medical staff.

10. Ability to Work Under Pressure: Health records clerical officers often work in busy environments, so the ability to remain calm and focused during high-pressure situations is essential.

Qualifications

While specific qualifications can vary, many employers may look for:

- GCSEs: Including English and Mathematics.

- National Vocational Qualifications (NVQs) or similar qualifications in administration or healthcare.

- Previous experience in a clerical role, particularly within healthcare, can be beneficial.

Additional Considerations

- Training: Many organizations provide on-the-job training, especially regarding specific systems and procedures.

- Professional Development: Seeking opportunities for continuous learning, such as courses in health information management or data protection, can be beneficial for career advancement.