Band 4
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Reporting to the Find & Treat Operations Manager, you will lead on service delivery improvements, efficiency metrics and provide support for the clinical services.
We expect you to be hard working, engaged and supportive towards your colleagues. You will be expected to offer suggestions to improve the service, as well as supporting your teams to do the same.
You will need demonstrate a good working knowledge in technology and assist with project management. Assist with contract negotiations or have a willingness to learn. Embrace the idea that you may be required to work onsite in challenging environments such as prisons and day centres. Work with the existing team on how best to bed in new tech to improve services offered and ensure compliance in its use. Liaise with other departments to ensure commissioning and all annual tests are completed. Work alongside colleagues to support the reporting of externally funded projects for both UKHSA and NHSE.
Be able to think outside of the box and not be afraid to discuss new ideas. In fact the more obscure the better, we have a proven record in making the un-logical happen.
- Responsible for day-to-day service management and to be the first point of contact for issues and queries
- Supporting delivery of performance targets including activity and workforce
- Supporting improvement of service user experiences and how this can be best reported/communicated
- Support the Operations Manager on maximising private income streams
- Lead on initiatives to ensure reductions in clinic cancelations
- Support improvement in staff and service user feedback metrics
- Line management of two Band 4 Administrators
- To behave in a manner that supports and inspires the more junior members of the team
- The most important skills and qualities are being organised, an excellent communicator, hard working, flexible working attitude, a receptive listener, a creative thinker
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Brendan Scott Job title: Operational Manager Email address:
If you have any questions about the role and would like an informal discussion, please contact the Operational Manager at .
You will provide operational support to the Find & Treat Service and be responsible for the management and performance of the administration teams.
Reporting to the Find & Treat Operations Manager, you will lead on service delivery improvements, efficiency metrics and provide support for the clinical services.
We expect you to be hard working, engaged and supportive towards your colleagues. You will be expected to offer suggestions to improve the service, as well as supporting your teams to do the same.
You will need demonstrate a good working knowledge in technology and assist with project management. Assist with contract negotiations or have a willingness to learn. Embrace the idea that you may be required to work onsite in challenging environments such as prisons and day centres. Work with the existing team on how best to bed in new tech to improve services offered and ensure compliance in its use. Liaise with other departments to ensure commissioning and all annual tests are completed. Work alongside colleagues to support the reporting of externally funded projects for both UKHSA and NHSE.
Be able to think outside of the box and not be afraid to discuss new ideas. In fact the more obscure the better, we have a proven record in making the un-logical happen.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Brendan Scott Job title: Operational Manager Email address:
If you have any questions about the role and would like an informal discussion, please contact the Operational Manager at .
Reporting to the Find & Treat Operations Manager, you will lead on service delivery improvements, efficiency metrics and provide support for the clinical services.
We expect you to be hard working, engaged and supportive towards your colleagues. You will be expected to offer suggestions to improve the service, as well as supporting your teams to do the same.
You will need demonstrate a good working knowledge in technology and assist with project management. Assist with contract negotiations or have a willingness to learn. Embrace the idea that you may be required to work onsite in challenging environments such as prisons and day centres. Work with the existing team on how best to bed in new tech to improve services offered and ensure compliance in its use. Liaise with other departments to ensure commissioning and all annual tests are completed. Work alongside colleagues to support the reporting of externally funded projects for both UKHSA and NHSE.
Be able to think outside of the box and not be afraid to discuss new ideas. In fact the more obscure the better, we have a proven record in making the un-logical happen.
- Responsible for day-to-day service management and to be the first point of contact for issues and queries
- Supporting delivery of performance targets including activity and workforce
- Supporting improvement of service user experiences and how this can be best reported/communicated
- Support the Operations Manager on maximising private income streams
- Lead on initiatives to ensure reductions in clinic cancelations
- Support improvement in staff and service user feedback metrics
- Line management of two Band 4 Administrators
- To behave in a manner that supports and inspires the more junior members of the team
- The most important skills and qualities are being organised, an excellent communicator, hard working, flexible working attitude, a receptive listener, a creative thinker
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Brendan Scott Job title: Operational Manager Email address:
If you have any questions about the role and would like an informal discussion, please contact the Operational Manager at .
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