Receptionist inAccrington inAccrington PUBLISHED 3 DEC 2023
Blackburn Road Medical Practice rviOHHm7
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DUTIES AND RESPONSIBILITIES
GENERAL ADMINISTRATION
To have a thorough knowledge of all practice procedures
Must be able to work evenings and weekends.
Computer data entry, processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
RECEPTION
Receiving patients, consulting with members of practice team
Taking messages and passing on information
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Sending text reminders and monitoring appointment cancellations via Accurx
Contacting patients and re-scheduling appointments, when necessary, as directed by Management.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record
Monitor effectiveness of the system and report any problems or variations required.
CONSULTATION ROOM PREPARATIONS
Clearing and re-stocking of consulting rooms as required
Consulting rooms prepared in readiness for each consulting session
Rooms are checked at the end of each consulting session and left tidy and securing the building at the end of the day
Opening the Practice at times.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
GENERAL ADMINISTRATION
To have a thorough knowledge of all practice procedures
Computer data entry, processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
RECEPTION
Receiving patients, consulting with members of practice team
Taking messages and passing on information
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Sending text reminders and monitoring appointment cancellations via Accurx
Contacting patients and re-scheduling appointments, when necessary, as directed by Management.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record
Monitor effectiveness of the system and report any problems or variations required.
CONSULTATION ROOM PREPARATIONS
Clearing and re-stocking of consulting rooms as required
Consulting rooms prepared in readiness for each consulting session
Rooms are checked at the end of each consulting session and left tidy and securing the building at the end of the day
Opening the Practice at times.
DUTIES AND RESPONSIBILITIES
GENERAL ADMINISTRATION
To have a thorough knowledge of all practice procedures
Must be able to work evenings and weekends.
Computer data entry, processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
RECEPTION
Receiving patients, consulting with members of practice team
Taking messages and passing on information
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Sending text reminders and monitoring appointment cancellations via Accurx
Contacting patients and re-scheduling appointments, when necessary, as directed by Management.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record
Monitor effectiveness of the system and report any problems or variations required.
CONSULTATION ROOM PREPARATIONS
Clearing and re-stocking of consulting rooms as required
Consulting rooms prepared in readiness for each consulting session
Rooms are checked at the end of each consulting session and left tidy and securing the building at the end of the day
Opening the Practice at times.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
GENERAL ADMINISTRATION
To have a thorough knowledge of all practice procedures
Computer data entry, processing and recording information in accordance with practice procedures
Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.
RECEPTION
Receiving patients, consulting with members of practice team
Taking messages and passing on information
Processing personal and telephone requests for appointments, telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Sending text reminders and monitoring appointment cancellations via Accurx
Contacting patients and re-scheduling appointments, when necessary, as directed by Management.
APPOINTMENT SYSTEM MANAGEMENT
Book/edit/cancel appointments ensuring sufficient information is recorded to retrieve medical record
Monitor effectiveness of the system and report any problems or variations required.
CONSULTATION ROOM PREPARATIONS
Clearing and re-stocking of consulting rooms as required
Consulting rooms prepared in readiness for each consulting session
Rooms are checked at the end of each consulting session and left tidy and securing the building at the end of the day
Opening the Practice at times.
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