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Ability to answer the telephone and communicate with everyone in line with Customer Care guidelines.
Job OverviewAn exciting opportunity for an enthusiastic person to join our team at the Urgent Gynaecology Care centre/early pregnancy unit at Wexham Park Hospital in Slough.
This vacancy is linked to a level 2 apprenticeship. This will support you to gain relevant knowledge, skills and experience that will help you achieve your potential in this role. Working alongside the Trust’s experienced staff you will be supported to gain the apprenticeship qualification and functional skills in maths and English if required. This is a great opportunity to gain a national recognised qualification while you are working and earning, which will support you in both this role and in your future career at Frimley Health.
You will not be required to undertake an apprenticeship if you have previously completed a relevant apprenticeship, NVQ or similar qualification.
Main duties of the job
As an integral member of the Department team you will provide support to the nursing and medical staff in the direct provision of patient care.
You will provide a range of health care and non-nursing duties, always ensuring an efficient and effective service to the Department.
Main duties are detailed in the attached Job Description and will include:
- Supporting the patients during there clinic appointments.
- Working with other members of the multi disciplinary team
- Setting up and cleaning down the rooms.
- Ensuring that there is adequate stock for the clinics
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed Job Description And Main Responsibilities
For full details, please refer to the attached Job Description, some of the key job responsibilities will include:
- To ensure that all patients, visitors and staff are treated in a courteous, professional and caring manner and receive prompt assistance when required.
- To always maintain the patient’s dignity.
- To always adhere to hospital policy in relation to patient confidentiality.
- To be aware of their responsibilities under the 1974 Health and Safety at Work Act. Care should be taken in all aspects of work to ensure that these and other safety regulations, e.g. C.O.S.H.H. and Manual Handling Policy are adhered to.
- To report any accidents and/or incidents occurring to patients, visitors, staff or oneself according to hospital policy.
- To be aware of procedures to be followed in the case of Fire, Cardiac Arrest and any other emergencies.
Qualifications
Essential criteria
- Educated to GCSE Level (or equivalent)
- Care Assistant in Hospital or Nursing Home setting
- Keyboard skills
- Customer Care experience
Essential criteria
- Ability to communicate verbally with all levels of personnel within the organisation
- Ability to work with a team and /or independently with minimal supervision
- Ability to answer the telephone and communicate with everyone in line with Customer Care guidelines
- Courteous and polite
- Identify potential and actual risks and respond accordingly
- Previous experience of working in a hospital
Essential criteria
- Willing to undertake training appropriate for the role
- We will expect your values and behaviours to mirror those of the Trust
Essential criteria
- Calm and level headed under pressure
- Willingness to work full shift patterns, including early/late/night shifts and weekends and bank holidays
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
Job Overview
An exciting opportunity for an enthusiastic person to join our team at the Urgent Gynaecology Care centre/early pregnancy unit at Wexham Park Hospital in Slough.
This vacancy is linked to a level 2 apprenticeship. This will support you to gain relevant knowledge, skills and experience that will help you achieve your potential in this role. Working alongside the Trust’s experienced staff you will be supported to gain the apprenticeship qualification and functional skills in maths and English if required. This is a great opportunity to gain a national recognised qualification while you are working and earning, which will support you in both this role and in your future career at Frimley Health.
You will not be required to undertake an apprenticeship if you have previously completed a relevant apprenticeship, NVQ or similar qualification.
Main duties of the job
As an integral member of the Department team you will provide support to the nursing and medical staff in the direct provision of patient care.
You will provide a range of health care and non-nursing duties, always ensuring an efficient and effective service to the Department.
Main duties are detailed in the attached Job Description and will include:
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed Job Description And Main Responsibilities
For full details, please refer to the attached Job Description, some of the key job responsibilities will include:
Qualifications
Essential criteria
Essential criteria
Essential criteria
Essential criteria
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now 
An exciting opportunity for an enthusiastic person to join our team at the Urgent Gynaecology Care centre/early pregnancy unit at Wexham Park Hospital in Slough.
This vacancy is linked to a level 2 apprenticeship. This will support you to gain relevant knowledge, skills and experience that will help you achieve your potential in this role. Working alongside the Trust’s experienced staff you will be supported to gain the apprenticeship qualification and functional skills in maths and English if required. This is a great opportunity to gain a national recognised qualification while you are working and earning, which will support you in both this role and in your future career at Frimley Health.
You will not be required to undertake an apprenticeship if you have previously completed a relevant apprenticeship, NVQ or similar qualification.
Main duties of the job
As an integral member of the Department team you will provide support to the nursing and medical staff in the direct provision of patient care.
You will provide a range of health care and non-nursing duties, always ensuring an efficient and effective service to the Department.
Main duties are detailed in the attached Job Description and will include:
- Supporting the patients during there clinic appointments.
- Working with other members of the multi disciplinary team
- Setting up and cleaning down the rooms.
- Ensuring that there is adequate stock for the clinics
Frimley Health NHS Foundation Trust provides NHS hospital services for around 900,000 people across Berkshire, Hampshire, Surrey and south Buckinghamshire.
As well as delivering excellent general hospital services to local people, we provide specialist heart attack, vascular, stroke, spinal, cystic fibrosis and plastic surgery services across a much wider area.
We have three main hospitals - Frimley Park in Frimley near Camberley, Heatherwood in Ascot and Wexham Park near Slough.
Our three core values, and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future.
We are also proud to host the Defence Medical Group South East at Frimley Park with military surgical, medical and nursing personnel working alongside the hospital's NHS staff providing care to patients in all specialties.
Detailed Job Description And Main Responsibilities
For full details, please refer to the attached Job Description, some of the key job responsibilities will include:
- To ensure that all patients, visitors and staff are treated in a courteous, professional and caring manner and receive prompt assistance when required.
- To always maintain the patient’s dignity.
- To always adhere to hospital policy in relation to patient confidentiality.
- To be aware of their responsibilities under the 1974 Health and Safety at Work Act. Care should be taken in all aspects of work to ensure that these and other safety regulations, e.g. C.O.S.H.H. and Manual Handling Policy are adhered to.
- To report any accidents and/or incidents occurring to patients, visitors, staff or oneself according to hospital policy.
- To be aware of procedures to be followed in the case of Fire, Cardiac Arrest and any other emergencies.
Qualifications
Essential criteria
- Educated to GCSE Level (or equivalent)
- Care Assistant in Hospital or Nursing Home setting
- Keyboard skills
- Customer Care experience
Essential criteria
- Ability to communicate verbally with all levels of personnel within the organisation
- Ability to work with a team and /or independently with minimal supervision
- Ability to answer the telephone and communicate with everyone in line with Customer Care guidelines
- Courteous and polite
- Identify potential and actual risks and respond accordingly
- Previous experience of working in a hospital
Essential criteria
- Willing to undertake training appropriate for the role
- We will expect your values and behaviours to mirror those of the Trust
Essential criteria
- Calm and level headed under pressure
- Willingness to work full shift patterns, including early/late/night shifts and weekends and bank holidays
We are proud of the ambitions laid out in our strategy, Our Future FHFT, including our vision to be a leader in health & wellbeing, delivering excellence for our communities.
We continue to invest in our services and facilities, including a £10 million upgrade to the hospital maternity unit as well as £49m major new Emergency Assessment Centre on our Wexham Park site. The opening of a brand new £100m state of the art hospital which replaced the existing hospital facility at Heatherwood and are planning to invest further in diagnostics and inpatient capacity at Frimley Park.
We have also made significant investment in our quality improvement and digital programmes to support our vision and we will ensure that we achieve our aim of providing the highest quality healthcare to our patients. Our new EPR – Epic – went live in June and we are already beginning to reap the benefits of this ambitious investment .
Our three core values , and the behaviours that support them, guide everything we do and set out what we expect of our staff in the way they treat patients, visitors, service users and each other, Committed to Excellence, Working Together and Facing the Future .
Apply online now
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Useful skills for a Health Care Assistant:
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To work as a Health Care Assistant (HCA) in the UK, you will need a variety of skills and qualities to provide effective care and support to patients. Here are some essential skills and qualifications:
1. Communication Skills: Ability to communicate clearly and empathetically with patients, their families, and other healthcare professionals.
2. Interpersonal Skills: Building rapport with patients and providing emotional support is crucial.
3. Compassion and Empathy: Understanding the feelings and experiences of patients to provide the best possible care.
4. Physical Stamina and Strength: The role may involve lifting and moving patients, as well as being on your feet for long periods.
5. Teamwork: Collaborating with other healthcare professionals to deliver coordinated care.
6. Patience and Resilience: Caring for patients, especially those with complex needs, can be challenging, so patience is essential.
7. Attention to Detail: Noticing changes in a patient's condition and following care plans accurately.
8. Basic IT Skills: Many healthcare environments use electronic patient records, so familiarity with computers is beneficial.
9. Organizational Skills: Managing your time and priorities effectively to ensure that all patient needs are met.
10. Understanding of Health and Safety Regulations: Knowledge of infection control, safeguarding, and maintaining a safe environment for both patients and staff.
11. Basic Clinical Skills: Depending on the setting, you may need skills such as taking vital signs (temperature, pulse, blood pressure), assisting with personal care, and understanding basic medical terminology.
Qualifications
While formal qualifications are not always required to become an HCA, some employers may prefer candidates with:
- Relevant Experience: Experience in care settings, either paid or voluntary, is highly valued.
- NVQs or Diplomas: Qualifications in Health and Social Care, such as an NVQ Level 2 or 3, can enhance your employability.
- Basic First Aid Certification: Having this certification can be beneficial.
Additional Training
Many employers offer on-the-job training, and you may also be expected to complete mandatory training courses, such as:
- Manual handling
- Health and safety
- Safeguarding vulnerable adults and children
- Infection prevention and control
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