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Main duty is to receive an electronic referral for a patient, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.
Also supporting the system validating some of the longest waiting patients and reallocating to other providers
The post holder will:
- Work as a member of the NHS Lincolnshire Integrated Care Board (ICB) Referral Facilitation Service (RFS) based within the Elective Activity Co-ordination Hub (EACH)
- Work as a member of the ICB Elective Activity Co-ordination Hub Team
Work within a team to deliver an electronic patient triage and appointment booking service
Your main duty is to receive electronic referral for patients, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.
Theservice works to strict deadlines and requires you to handle confidential, complex and sensitive patient's clinical information on a daily basis. You will also be required to communicate with other partners (GPs, Providers) who provide the direct patient care.
- Excellent verbal communication & interpersonal skills
- Knowledge ofall clerical and administrative processes
- Effective time management & ability to work to tight deadlines
- Ability to carryout the role with minimum supervision.
- Effective team working and ability to cover for colleagues in their absence.
- Ability to work with staff of all levels in a positive, helpful, and constructive manner.
- Ability to cope with change
Main duty is to receive an electronic referral for a patient, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.
Also supporting the system validating some of the longest waiting patients and reallocating to other providers
The post holder will:
- Work as a member of the NHS Lincolnshire Integrated Care Board (ICB) Referral Facilitation Service (RFS) based within the Elective Activity Co-ordination Hub (EACH)
- Work as a member of the ICB Elective Activity Co-ordination Hub Team
Work within a team to deliver an electronic patient triage and appointment booking service
Your main duty is to receive electronic referral for patients, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.
Theservice works to strict deadlines and requires you to handle confidential, complex and sensitive patient's clinical information on a daily basis. You will also be required to communicate with other partners (GPs, Providers) who provide the direct patient care.
- Excellent verbal communication & interpersonal skills
- Knowledge ofall clerical and administrative processes
- Effective time management & ability to work to tight deadlines
- Ability to carryout the role with minimum supervision.
- Effective team working and ability to cover for colleagues in their absence.
- Ability to work with staff of all levels in a positive, helpful, and constructive manner.
- Ability to cope with change
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