Admin Team Lead-Overseas and Chargeable Patients Team inManchester inManchester PUBLISHED 11 JUN 2024

Manchester University NHS Foundation Trust

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes.
Saint Mary Hospital are look to recruit an Admin Team Lead for the Overseas and Chargeable Patients Service.

You will be responsible for the direct line management of a small team of administrators ensuring that robust and efficient systems are in place consistent with the Department of health Cost Recovery Regulations and Trust Policies.

You will provide support to the overseas team to identify patients who may be chargeable to receive NHS treatment. You will need to be able to resolve complex and sensitive situations and liaise effectively with patients, relatives, admin staff, clinicians, senior trust managers, finance colleagues, external bodies and members of the public.

Excellent communication skills and attention to detail are key to ensuring accurate details of overseas patients are obtained and recorded.

To understand and comply with the Department of Health Overseas Hospital Charging Regulations.

The role involves the assessment of patients and their relatives to establish entitlement to NHS funded care or liable for the costs accrued for accessing care.

The role includes, interviewing patients, collecting copies of documents required to assess entitlement, running reports, maintaining local records and updating local SOPs in line with Policy changes, invoicing, responding to queries and complaints, this will be over email, face to face, letters and phone calls phone. You will liaise with external bodies including the home office and the immigration service to assist with patient assessments.

As a line manager, you will be responsible for inducting and training of new staff, developing existing staff, annual appraisals, recruitment, absence management and minor breaches of discipline.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Sarah Donnelly Job title: Operational Manager - Obstetrics Email address: Telephone number:
Saint Mary Hospital are look to recruit an Admin Team Lead for the Overseas and Chargeable Patients Service.

You will be responsible for the direct line management of a small team of administrators ensuring that robust and efficient systems are in place consistent with the Department of health Cost Recovery Regulations and Trust Policies.

You will provide support to the overseas team to identify patients who may be chargeable to receive NHS treatment. You will need to be able to resolve complex and sensitive situations and liaise effectively with patients, relatives, admin staff, clinicians, senior trust managers, finance colleagues, external bodies and members of the public.

Excellent communication skills and attention to detail are key to ensuring accurate details of overseas patients are obtained and recorded.

To understand and comply with the Department of Health Overseas Hospital Charging Regulations.

The role involves the assessment of patients and their relatives to establish entitlement to NHS funded care or liable for the costs accrued for accessing care.

The role includes, interviewing patients, collecting copies of documents required to assess entitlement, running reports, maintaining local records and updating local SOPs in line with Policy changes, invoicing, responding to queries and complaints, this will be over email, face to face, letters and phone calls phone. You will liaise with external bodies including the home office and the immigration service to assist with patient assessments.

As a line manager, you will be responsible for inducting and training of new staff, developing existing staff, annual appraisals, recruitment, absence management and minor breaches of discipline.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

For further details / informal visits contact: Name: Sarah Donnelly Job title: Operational Manager - Obstetrics Email address: Telephone number:


inManchester
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