Clerical Assistant inBrighton inBrighton PUBLISHED 5 JUL 2024

The post holder will represent the Integrated Sexual Health Service by acting as the first point of contact to anyone visiting or contacting the service, dealing with all first line enquiries and appointment requests.

The post holder will be expected to undertake training to ensure a basic knowledge or level of competence in both contraception and sexual health appropriate to role and to be able to work across all sites of the integrated service according to service needs. Flexibility in working hours is expected including weekend & evening working.

You will be responsible for providing reception, administrative and clerical support within Sexual Health and Contraception (SHAC) Service.

Working as part of a team to deliver the highest standards of administrative support for patients and staff, main duties will include computer input, responding to telephone enquiries, use of office equipment such as photocopiers and the maintenance of electronic patient records.

Provides and receives information giving explanations and instructions clearly and concisely using tact or persuasive skills where there may be barriers to understanding, including language, cultural and vulnerabilities.

Manages patient expectation through sensitive explanation such as when unable to meet needs due to request for non-commissioned care and signposting to other services, waiting times and time to results.

Supports the management of the Sexual Health Enquiries inbox used by both patients and Health Care Professionals. Manages cancellations, ensures responses are timely and suitably qualified staff are asked to respond to complex clinical concerns and any referrals are passed on to secretarial staff for action.

Uses triage guidelines to guide decision making when advising patients on whether and when they can be seen and the appropriate appointment type

Ensures correct data entry, text processing and the safe storage of data.

Responsibility for opening and closing of the clinic premises when necessary.

Ensures the working area and patient waiting area is kept tidy at all times with up-to-date information.

Maintain health and safety in the department

Demonstrates administrative duties to new starters and less experienced staff, contributes to the continued training of new colleagues within the department on procedures and policies.

Provides non clinical advice to patients and carers

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.

For further details / informal visits contact: Name: Kim Vallier Job title: Service Manager for HIV & Integrated Sexual Health Email address: Telephone number:

Visits can be arranged Monday to Friday between 10:00am & 4:00pm