Navigation Support Worker in Norfolk inNorfolk PUBLISHED WED 12 NOV 2025 Jump to job information section

Job summary
Our service delivers adult autism assessments alongside a Navigation Service offering up to 12 weeks light touch support for individuals awaiting an assessment. The successful candidate will use their knowledge and skills to enable adults to reduce specific difficulties associated with autism through non-judgemental support, helping to build confidence and independence that can lead to a better life.

Main duties of the job
As a Navigation Support Worker, you will manage an allocated caseload under the supervision of a qualified practitioner, working closely with a multidisciplinary team. You will consider the physical, psychological, emotional, and environmental needs of individuals referred to the service, supporting them and their networks through person-centred planning. Your role involves independently travelling across the county, facilitating both individual and group psychoeducation sessions, and promoting independence and social inclusion. You will lead the planning and delivery of sessions, adapting content based on client feedback and outcome data, while also supporting service development through co-production and collaboration with other agencies. Providing advice around autism, reasonable adjustments, and wellbeing strategies, you will liaise with clients, their support networks, and professionals, maintaining strong communication and adapting for diverse needs. Additional responsibilities include supporting assessments, contributing to care planning and reviews, modifying self-advocacy tools, and undertaking administrative tasks such as appointment scheduling and referral processing. You will play an active role in quality assurance and risk identification, helping to shape a responsive and inclusive service.

About us
ABL is an exciting fast-paced, growing community health organisation. As an

Experience
d, CQC registered, provider of community health services, we are passionate about delivering evidence based, innovative, effective and relevant health care services in partnership with individuals, communities and stakeholders.

Details

Date posted
12 November 2025

Pay scheme
Other

Salary
£26,500 a year

Contract
Permanent

Working pattern
Full-time

Reference number
Eabl794c

Job location
sNR1NorfolkNR1 1RB

Job description

Job responsibilities
Service Overview: Be U NorfolkOur service delivers adult autism assessments alongside a Navigation Service offering up to 12 weeks light touch support for individuals awaiting an assessment. The successful candidate will use their knowledge and skills to enable adults to reduce specific difficulties associated with autism through non-judgemental support, helping to build confidence and independence that can lead to a better life.Main Responsibilities:To work with an allocated caseload under the supervision of a qualified practitioner and in close collaboration with the multi-disciplinary team.To have regard for the physical, psychological, emotional and environmental needs of the individuals referred to the service and their support network.To support in the day-to-day running of the navigation service by travelling across the county to venues convenient to the client independently (lone working duties form part of the role).To take the lead in planning, organising and facilitating sessions for clients.To support ongoing service development through facilitating co-production opportunities.To monitor the information presented and take responsibility for ensuring that it is up to date and relevant to the clients attending.To adjust planning to the service and client needs. This may include identifying, inviting and coordinating other relevant agencies to contribute to action plans.To monitor and collate the outcome data from sessions and to use this to highlight potential changes and adjust session content accordingly.To plan and lead group and individual sessions that focus on psychoeducation independently and in conjunction with the case holder.To provide advice about Autism, reasonable adjustments and management strategies that contribute to the clients wellbeing and education.To provide advice to other professionals regarding Autism, the challenges that it can cause and strategies for managing these.To provide advice to the clients support network involved with the pre diagnostic support regarding strategies to support the client.To promote independence and social inclusion for those referred to the service.To identify needs and seek support from our Assistant Psychologists or the wider ABL clinical team when required.To work independently in a variety of settings reporting observations or concerns back according to ABL policy.To maintain and promote good communication with clients, their support network and professionals.To maintain an awareness of the clients challenges in communication and adapt to accommodate these.To develop a knowledge and understanding of the specialist needs of autistic adults without learning disabilities and the approaches that they may benefit from.To support the assessment and management of individual care needs through initial data collection, monitoring of progress, feedback, discussion and reports and in care reviews.To modify and progress self-advocacy passports using own clinical reasoning in conjunction with clinicians.To share responsibility for indirect patient contact tasks such as, answering telephones, arranging appointments, processing referrals making resources and inputting activity data.To contribute towards the ongoing quality of service and care and identify any risk issues in relation to the clients health and social care need.To promote and develop a valued lifestyle and independence for clients.Review of this

Job description
: This

Job description
is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.Other Duties: There may be a requirement to undertake other duties as may reasonably be required to support ABL Health and Be U Norfolk.Standard InformationInformation GovernanceEmployees of ABL Health must comply with the provisions of GDPR and the Data Protection Act 2. The postholder must not; either during their employment, or following termination of their employment, disclose any information relating to service users or employees, or of the lawful business practices, of the organisation. The postholder will be required, when and where appropriate to the role, to comply with the processing of requests under the Freedom of Information Act 2000.The postholder must comply with ABLs policies that protect the information assets of the organisation from unauthorised disclosure, modification, destruction, inappropriate access or use. The postholder will be responsible for maintaining the clinical and/or corporate records that fall within the remit of this role to the standards in ABLs records management policies, and data quality processes and standards.Health and SafetyCompliance with the Health and Safety at Work Act 1974 - the postholder is required to fulfil a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards, and a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions.Safeguarding is Everyones BusinessABL has a responsibility to ensure that all children, young people and adults are adequately safeguarded and protected. Consequently, all ABLs employees, temporary staff and volunteers are required to adhere to ABLs safeguarding policies and procedures in addition to local and national safeguarding policies and to act upon any concerns in accordance with them.Smoke FreeABL is Smoke-Free. Smoking is not permitted on any of our premises or the surrounding land including car parking facilities.TrainingThe postholder must attend any training that is identified as mandatory to their role. The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the range and type of duties that will be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder.Equality, Diversity and Human RightsIt is the responsibility of every person to act in ways to support equality and diversity and to respect human rights, working within the spirit and detail of legislation including the Equality Act 2and the Human Rights Act 1998. ABL is an equal opportunities employer and aims to challenge discrimination, promote equality and respect human rights.Please note that we are unable to offer sponsorship for this role. All applicants must have the right to work in the UK at the time of application.

Job description

Job description
: This

Person Specification

Experience
Essential

Experience
of working in a supportive role.

Experience
of working with autistic people or those with additional needs.Strong communication skills and ability to quickly build and maintain effective, professional, multi organisational relationshipsDemonstrate and role model robust professional standards and a driven work ethic and value base using this to empower people to engage in care plans and coproduced actions.DesirableSound knowledge of relevant performance frameworks, quality standards, legal and ethical frameworks.Knowledge of local and national legislation related to Autism (or a willingness to learn).

Experience
of adaptive language for different levels of ability and understanding.Awareness of local amenities and communities.

Qualifications
EssentialWillingness to complete all training and induction relevant to the role.Knowledge of safeguarding practices and policies.DesirableEvidence of relevant professional development

Person Specification

Experience
Essential

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details