SARC Patient Crisis Worker - 0 hrs Sussex in Crawley inCrawley PUBLISHED WED 12 NOV 2025 Jump to job information section

Job summary
Reporting to the SARC Manager, the SARC Patient Crisis Worker (SPCW) will play a vital role in coordinating various aspects of SARC activities.The SPCW will undergo training to fulfil the responsibilities of the role, which includes providing support for the Forensic Examination Service at the Sexual Assault Referral Centre (SARC).Location: Beech House SARC, Kent and additional locations through the South EastShift rates Mondayto Thursday £45.84 (20.00 to 08.00 -Friday night finishing at 09.00); and Friday£49.66Saturday and Sunday09.00 to 17.00; 17.00 to 01.00; 01.00 to 09.00 - £40.24Hourly rate forattendance over 3 hours - £15.85Bank: Monday to Sunday, 24 hour/365/366 days per year.Shift Pattern:8am- 8pm, 8pm- 8am (12 hrs)Mon-Fri9-5pm, 5pm-1am, 1am-9am Sat-SunOn calls hours, nights, weekends and bank holidays.Are you looking for a new and exciting alternative careerpath within the Health & Justice care sector? This is the perfectopportunity for a compassionate person to join a growing, innovative andmarket-leading service provider within Sexual Assault Referral Centres(SARC).The role of Patient Crisis Worker is critical in providingvictims of sexual assault with the dedicated support and care required. Actingas the advocate for patients who attend the centre, you will empower serviceusers to feel in control and be able to support during the forensic processand administration to manage patient care pathways and day to day servicedelivery.

Main duties of the job
The SARC Patient Crisis Worker (SPCW) will be responsible for providing telephone information and support to patients and their families, managing the administration and coordination of visits by adults, children, and families, including supporting the patient on their journey through the examination, and assisting with the use of the colposcope during the examination procedure.The role also involves delivering advocacy support to patients and their families, ensuring a compassionate and patient-centered approach, while maintaining high standards through Anti-Contamination processes and measures.In addition, the SPCW will work closely with the SARC Manager to recruit and train zero-hour SPCW, support outreach programs to raise awareness of SARC services, and assist in achieving and maintaining UKAS accreditation for the service.Support the implementation and ongoing deliver of ISO 15189 and the FSR Code of Practice.

About us
Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Details

Date posted
12 November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Part-time

Reference number
oc-1762951178-NXIO1

Job location
scrawleyCrawleyRH11 7DH

Job description

Job responsibilities
Key responsibilities include:* Training and competency assessing new SPCW in forensic cleaning. * Book in forensic consumables ensuring acceptance testing and inventory management is complete.* Assist with DNA Environmental Monitoring where applicable* Auditing anti-contamination processes* Understanding contamination risks associated with the activities undertaken as part of their role.The SPCW will also oversee the continued support of patients following their initial visit to the SARC.This includes conducting follow-up calls, regular check-ins, and coordinating onward referrals, such as housing support, as part of a six-week patient case management program.The SPCW will offer sensitive and non-judgmental support, empowering service users to regain control, rebuild their self-esteem, and progress positively in their recovery journey.Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK.A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system.Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.Join the Best Provider, Make the Greatest Difference Clinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years.At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field.We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.DE&I Mountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace.We uphold these principles in our organisational values and behaviours towards each other and our patients.We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.Company benefitsEnhanced sickness

Pay scheme
Enhanced Maternity Pay after 1 year's serviceEnhanced Neonatal/Adoption Pay after 1 year's serviceWell-being programmeAdvanced rota planning for better work-life balance6 weeks annual leavePension SchemeLife AssuranceApprenticeshipsEmployee Assistant ProgrammeLong Service/Team of the Month AwardsA range of accredited and CPD training courses and masterclassesFunding for higher education courses after one years' service

Job description

Person Specification

Qualifications
EssentialGood IT skills.

Experience
working in a supportive or customer focused environment.Knowledge and understanding confidentiality.

Experience
completing administrative duties.Because of the nature of the Sexual Offence Examiner, applications are invited from females only. This post has a genuine occupational qualification under the Sex Discrimination Act, Section 7(2)b and 7(2)e.Whilst the position may be based from one location, additional travel may be a requirement of the role across SARC's, therefore a UK driving license is required for this role and access to a vehicle.Advanced DBS and level 2 Police vetting will be required

Person Specification

Qualifications
EssentialGood IT skills.

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details