PCN Care Co-Ordinator in Ashby inAshby PUBLISHED THU 6 NOV 2025 Jump to job information section

Job summary
The North Lincolnshire South PCN has a fantastic opportunity for a Care Coordinator to join our multi-disciplinary team. The position can be either full-time or part-time.Successful applicants will be based at one of the practices within the PCN (multiple appointments available). The practices in the South PCN include: Ancora Medical Practice, Ashby Turn Primary Care Centre, Cambridge Avenue Medical Centre, Cedar Medical Practice, Kirton and Scotter Surgeries and West Common Lane Teaching Practice.Care coordinators provide extra time, capacity, and expertise to support patients in preparing for or in following-up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers and ensuring that their changing needs are

Address
ed.Care coordinators are one of several new roles that support the NHS's commitment to improving health through personalised care. They provide a more joined-up and coordinated care journey for patients, instead of each encounter with services being seen as a single, unconnected episode of care; acting as a single point of contact for patients to navigate the health and care system.

Main duties of the job
Care Coordinators review patients' needs and help them access the services and support they require to understand and manage their own health and well-being.You will work within the team to bring together all the information about a person's identified care and support needs and explore options to meet these within a single personalised care and support plan.For a brief outline of responsibilities, skills and competencies please see below:Proactively identify and work with a cohort of people to support their personalised care requirements.Bring together all of a persons identified care and support needs and what matters to them; explore the options to

Address
these in a single personalised care and support plan.Help people to manage their needs, answering their queries and supporting them to make appointments.Raise awareness of shared decision-making and decision support tools and assist people to be more prepared to have a shared decision-making conversation.Ensure that people have high-quality health information to help them make choices about their care.Provide coordination and navigation for individuals and their carers across health and care services, working closely with social prescribing link workers, health and wellbeing coaches and other primary care roles.Referring to Social Prescribers, health and wellbeing coaches, and other professionals where appropriate.Support the coordination and delivery of multidisciplinary teams within PCNs.

About us
North Lincolnshire South PCN is a large, forward-thinking Primary Care Network compromising 6 practices across Scunthorpe and the surrounding area and providing services for over 70,000 patients. Our aim is to provide exemplary patient care; finding innovative solutions in general practice to deliver the best care we can to our patients.The six practices comprise: Ancora Medical Practice, Ashby Turn Primary Care Centre, Cambridge Avenue Medical Centre, Cedar Medical Practice, Kirton Lindsey and Scotter Surgeries, West Common Lane Lane Teaching Practice

Details

Date posted
06 November 2025

Pay scheme
Other

Salary
Depending on

Experience
Contract
Permanent

Working pattern
Full-time, Part-time, Flexible working

Reference number
A2995-25-00Job location
sAshby ClinicCollum LaneAshbyDN16 2SZ

Job description

Job responsibilities
Theindividual will provide collaborative administrative support to practices andthe PCN across specific areas of identified work and patients in line with therequirements of the DES/LES specification which will include the new EnhancedHealth in Care Homes Framework. You will be working alongside a team of CareCoordinators based within our PCN with close links to practices in the PCN.Toenhance our team, we are looking for highly motivated individuals to work withpractices in the PCN and with the wider PCN team.Mainduties may include the following:Collation of information from systems e.g. ArdensManager/SystmOne to identify and implement actions for a specific cohort ofpatients across Practices and PCN (training can be given).Collate information at Practice & PCN level in areas such as Learning Disabilities & Early Cancer Specification.Identify areas requiring improvement, arrange reviews/screening and work onactions with Practices.Support delivery through data entry and coding ofpatient information pertaining to practice requirements.Case Management as appropriate, potentially acting as a keyperson in managing frequent or non-attenders.Participating in the administrative and professionalresponsibilities of the practice team. Answering queries, and bookingappointments with practice and wider PCN teams, including Clinical Pharmacists,Social Prescribers, Home Visiting, and First ContactPhysios.To support in the delivery of enhanced services and otherservice requirements on behalf of the PCN and work collaboratively with otherteams and services to maintain an effective and efficient service.Be aware and promote services and look for best practices inareas under their remit from websites/NHS platforms etc. both for patients andpractices.Provide and receive sensitive information about difficult orcomplex matters respecting confidentiality at all times.Where required, be able to offer appropriate support andguidance to patients and families / carers.Receive, record and collate information and maintain accurateelectronic records of patient care and planned service provision, across theagreed cohort of patients including hospital admission and dischargeinformation for Care Homes, chasing up outstanding areas here required.Signpost service users and carers to relevant services ensuringthat patients have good quality information.Undertake any tasks consistent with the level of the post andthe scope of the role, ensuring that work is delivered in a timely andeffective manner. Duties may vary from time to time without changing thegeneral character of the post or the level of responsibility.

Job description

Person Specification

Qualifications
EssentialEducated to GCSE level or equivalentPassed training requirements as outlined by the Personalised Care Institute live from April 2020, or willing to undertake such trainingTransportEssentialIs able to work between multiple sites with own transport

Experience
Essential

Experience
of working in a healthcare setting

Experience
of using clinical systems such as EMIS and/or SystmOneExcellent communication skillsGood IT skillsClear, polite telephone mannerGood knowledge of MS Office and OutlookEffective time managementAbility to work as a team member and autonomouslyAbility to follow policy and procedureAccess to own transport and ability to travel across the locality as required, including to visit people in their own homeSelf-motivated, committed, adaptable and enthusiasticFlexible, responsive to feedback and training, and willing to implement changeAbility to work well under pressureDBS checkDesirable

Experience
in primary care

Experience
of supporting people, their families and carers in a related role (including unpaid work)

Experience
of community and care home settings

Experience
of working with healthcare professionals and or previous

Experience
in the NHS or social care or relevant field (including unpaid work)

Experience
of partnership/collaborative working and of building relationships across a variety of organisations

Experience
of working with or in general practice

Person Specification

Experience
Essential

Experience
in primary care

Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Employer

Details