Library Assistant (Term Time Only) inBirkenhead inBirkenhead PUBLISHED 5 OCT 2024
Wirral Met College rr7jAtfJ
What might it look like to work here?
Stand by, we'll show you...
Stand by, we'll show you...
If you feel you have the necessary skills and qualifications, we would love to hear from you.
Job Title: Library Assistant (Term Time Only)Wirral Metropolitan College is looking for a Library Assistant to join our Quality Team. This is a 35 hours per week, full-time, permanent role offering a salary of £19,382 to £19,760 (pro rata) per annum.
Why Join Us?
At Wirral Metropolitan College our purpose is to provide inclusive, highest - quality education and training opportunities to meet the aspirations of students and the need of the local community.
To achieve our purpose, we live our values; We are Ambitious, We are Resilient, We are Inclusive, We are Empowering, We are Accountable.
You will maintain the highest standard of customer care whether in person, on the telephone or by e-mail and will support library users by facilitating the learning process in a variety of ways, which includes supporting customers in accessing learning resources, and providing IT support.
You will make use of the Library Management System for the input of data, and for stock management.
Key Responsibilities:
- To work flexibly as part of a team staffing the college Digital Learning Hubs/Library.
- To maintain the highest standard of customer care to all users.
- To open and close the College Digital Learning Hubs/Library when required.
- To support Digital Learning Hub/Library users within agreed policies and assist in dealing with behavioural issues and refer to senior staff where appropriate.
Skills and Qualifications:
- L2 Maths & English
- L2 ICT qualification
- Experience of working in a customer focused environment
- Familiarity and working knowledge of all Microsoft Office packages & an understanding of the underpinning requirements of good customer care provision.
- Excellent verbal and written communication skills
- Be prepared to work on any of the College sites
Benefits:
- Complementary employee carparking
- Outstanding facilities in state of-the-art environments
- Enhanced annual leave entitlement
- Enhanced family friendly policies and leave
- Financial support for teaching qualifications available
- DBS checks completed and paid for by the employer
- Company is committed to CPD
- Flexible approach to work
- Pension contribution rates currently at 20.8%
Job Title: Library Assistant (Term Time Only)
Wirral Metropolitan College is looking for a Library Assistant to join our Quality Team. This is a 35 hours per week, full-time, permanent role offering a salary of £19,382 to £19,760 (pro rata) per annum.
Why Join Us?
At Wirral Metropolitan College our purpose is to provide inclusive, highest - quality education and training opportunities to meet the aspirations of students and the need of the local community.
To achieve our purpose, we live our values; We are Ambitious, We are Resilient, We are Inclusive, We are Empowering, We are Accountable.
You will maintain the highest standard of customer care whether in person, on the telephone or by e-mail and will support library users by facilitating the learning process in a variety of ways, which includes supporting customers in accessing learning resources, and providing IT support.
You will make use of the Library Management System for the input of data, and for stock management.
Key Responsibilities:
Skills and Qualifications:
Benefits:
Wirral Metropolitan College is looking for a Library Assistant to join our Quality Team. This is a 35 hours per week, full-time, permanent role offering a salary of £19,382 to £19,760 (pro rata) per annum.
Why Join Us?
At Wirral Metropolitan College our purpose is to provide inclusive, highest - quality education and training opportunities to meet the aspirations of students and the need of the local community.
To achieve our purpose, we live our values; We are Ambitious, We are Resilient, We are Inclusive, We are Empowering, We are Accountable.
You will maintain the highest standard of customer care whether in person, on the telephone or by e-mail and will support library users by facilitating the learning process in a variety of ways, which includes supporting customers in accessing learning resources, and providing IT support.
You will make use of the Library Management System for the input of data, and for stock management.
Key Responsibilities:
- To work flexibly as part of a team staffing the college Digital Learning Hubs/Library.
- To maintain the highest standard of customer care to all users.
- To open and close the College Digital Learning Hubs/Library when required.
- To support Digital Learning Hub/Library users within agreed policies and assist in dealing with behavioural issues and refer to senior staff where appropriate.
Skills and Qualifications:
- L2 Maths & English
- L2 ICT qualification
- Experience of working in a customer focused environment
- Familiarity and working knowledge of all Microsoft Office packages & an understanding of the underpinning requirements of good customer care provision.
- Excellent verbal and written communication skills
- Be prepared to work on any of the College sites
Benefits:
- Complementary employee carparking
- Outstanding facilities in state of-the-art environments
- Enhanced annual leave entitlement
- Enhanced family friendly policies and leave
- Financial support for teaching qualifications available
- DBS checks completed and paid for by the employer
- Company is committed to CPD
- Flexible approach to work
- Pension contribution rates currently at 20.8%
More information related to this job opportunity, from jobsincare:
Here are 18 questions you could be asked if you apply for this job:
Start practice interview... NEW!
1. Can you tell us a little about yourself and what attracted you to this Library Assistant position at Wirral Met College?
2. How do you align with our values of ambition, resilience, inclusivity, empowerment, and accountability?
3. Describe a time when you provided excellent customer service. What did you do to ensure a positive experience for the user?
4. How would you handle a situation where a library user is being disruptive or behaving inappropriately?
5. Working as part of a team is essential in this role. Can you provide an example of how you've successfully collaborated with colleagues in the past?
6. How would you approach a situation where team members disagree on how to assist a library user?
7. What experience do you have using library management systems or similar software? Can you describe how you utilised such systems in your previous roles?
8. How comfortable are you with providing IT support to users? Can you give an example of a technical issue you’ve resolved?
9. This role requires some flexibility, such as working across different college sites. How do you plan to manage potential challenges associated with this?
10. Can you describe a time when you had to adapt to changes in a work environment? How did you handle it?
11. Can you discuss your qualifications in Maths, English, and ICT, and how they apply to this position?
12. What strategies do you use to maintain a high standard of written communication, particularly in emails or reports?
13. What do you consider to be the most important attribute of a successful library assistant?
14. How do you stay motivated and resilient in a busy or challenging work environment?
15. What do you see as the key role of a Library Assistant in supporting the learning process?
16. How would you approach helping a student find resources for a specific assignment or project?
17. Wirral Met College is committed to Continuing Professional Development (CPD). What areas do you hope to develop in this role?
18. How do you keep yourself updated with best practices in library services and customer care?
1. Can you tell us a little about yourself and what attracted you to this Library Assistant position at Wirral Met College?
2. How do you align with our values of ambition, resilience, inclusivity, empowerment, and accountability?
3. Describe a time when you provided excellent customer service. What did you do to ensure a positive experience for the user?
4. How would you handle a situation where a library user is being disruptive or behaving inappropriately?
5. Working as part of a team is essential in this role. Can you provide an example of how you've successfully collaborated with colleagues in the past?
6. How would you approach a situation where team members disagree on how to assist a library user?
7. What experience do you have using library management systems or similar software? Can you describe how you utilised such systems in your previous roles?
8. How comfortable are you with providing IT support to users? Can you give an example of a technical issue you’ve resolved?
9. This role requires some flexibility, such as working across different college sites. How do you plan to manage potential challenges associated with this?
10. Can you describe a time when you had to adapt to changes in a work environment? How did you handle it?
11. Can you discuss your qualifications in Maths, English, and ICT, and how they apply to this position?
12. What strategies do you use to maintain a high standard of written communication, particularly in emails or reports?
13. What do you consider to be the most important attribute of a successful library assistant?
14. How do you stay motivated and resilient in a busy or challenging work environment?
15. What do you see as the key role of a Library Assistant in supporting the learning process?
16. How would you approach helping a student find resources for a specific assignment or project?
17. Wirral Met College is committed to Continuing Professional Development (CPD). What areas do you hope to develop in this role?
18. How do you keep yourself updated with best practices in library services and customer care?
Useful skills for a Library Assistant (Term Time Only):
Click to view
To work as a Library Assistant (Term Time Only) in the UK, you'll need a combination of interpersonal, organizational, and technical skills. Here are some key skills and qualities that employers typically look for in this role:
1. Customer Service Skills: A strong focus on providing excellent service to library users, including assisting them in finding resources and answering their queries.
2. Communication Skills: Effective verbal and written communication skills to interact with patrons and colleagues, as well as to create information materials.
3. Organizational Skills: Ability to manage multiple tasks, maintain order in the library, and ensure resources are catalogued and readily available.
4. Attention to Detail: A keen eye for detail is important in keeping records accurate and ensuring that library materials are properly shelved and catalogued.
5. Technical Skills: Familiarity with library management systems and software, as well as basic IT skills for using computers and various digital resources.
6. Teamwork: Ability to work collaboratively with other staff members to ensure the smooth operation of the library.
7. Problem-Solving Skills: Capability to resolve issues efficiently, whether it's addressing a patron’s needs or troubleshooting equipment.
8. Flexibility and Adaptability: Willingness to adapt to changing schedules and the diverse needs of library users, especially in a busy educational environment.
9. Knowledge of Library Services: An understanding of library collections, services, and resources, including both physical books and digital materials.
10. Interest in Learning: A commitment to personal and professional development, staying updated with libraries' evolving roles and technologies.
inBirkenhead
53.38809967041016 -3.0299201011657715 Birkenhead, England, United Kingdom 
Locations are approximate.
Learn more