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University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population.
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce are vital to the delivery first-class care.
The Administration Assistant role is a 0.5WTE post based in Queen Square, Hospital for Neurology and Neurosurgery, and will manage the administration supporting the Inflammatory Peripheral Nerve. This role will apply expert knowledge of patient pathway and administrative procedures to provide the delivery of a high quality, effective, and efficient service for both the multidisciplinary team and patients, with a focus on delivering a positive patient experience, and excellent customer service.
- Support with the management of incoming patient referrals, ensuring appointments are booked within a timely manner in line with the Elective Access Policy.
- Ensure patient information is correct and/or updated on Electronic Health Records system.
- Input all incoming and outgoing correspondence within a timely manner and onto the electronic health records.
- Communicate with clinicians and patients in a clear and effective manner, forwarding on queries to the appropriate team members.
- Collate and provide required patient information at the request of clinical teams.
- Resolve simples queries, using own judgement to determine when to pass on queries to clinical or management teams.
- Adhere to all Trustwide policies and protocols to ensuring working effectively and efficiently.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Baljinder Sidhu Job title: Business Admin Team Email address:
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce are vital to the delivery first-class care.
The Administration Assistant role is a 0.5WTE post based in Queen Square, Hospital for Neurology and Neurosurgery, and will manage the administration supporting the Inflammatory Peripheral Nerve. This role will apply expert knowledge of patient pathway and administrative procedures to provide the delivery of a high quality, effective, and efficient service for both the multidisciplinary team and patients, with a focus on delivering a positive patient experience, and excellent customer service.
We provide first-class acute and specialist services across eight sites:
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Baljinder Sidhu Job title: Business Admin Team Email address:
Administrative processes underpin all of our clinical activity at UCLH, which means our dedicated and enthusiastic patient administration workforce are vital to the delivery first-class care.
The Administration Assistant role is a 0.5WTE post based in Queen Square, Hospital for Neurology and Neurosurgery, and will manage the administration supporting the Inflammatory Peripheral Nerve. This role will apply expert knowledge of patient pathway and administrative procedures to provide the delivery of a high quality, effective, and efficient service for both the multidisciplinary team and patients, with a focus on delivering a positive patient experience, and excellent customer service.
- Support with the management of incoming patient referrals, ensuring appointments are booked within a timely manner in line with the Elective Access Policy.
- Ensure patient information is correct and/or updated on Electronic Health Records system.
- Input all incoming and outgoing correspondence within a timely manner and onto the electronic health records.
- Communicate with clinicians and patients in a clear and effective manner, forwarding on queries to the appropriate team members.
- Collate and provide required patient information at the request of clinical teams.
- Resolve simples queries, using own judgement to determine when to pass on queries to clinical or management teams.
- Adhere to all Trustwide policies and protocols to ensuring working effectively and efficiently.
We provide first-class acute and specialist services across eight sites:
- University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
- National Hospital for Neurology and Neurosurgery
- Royal National ENT and Eastman Dental Hospitals
- University College Hospital Grafton Way Building
- Royal London Hospital for Integrated Medicine
- University College Hospital Macmillan Cancer Centre
- The Hospital for Tropical Diseases
- University College Hospital at Westmoreland Street
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2and indirect emissions by 2040.
For further details / informal visits contact: Name: Baljinder Sidhu Job title: Business Admin Team Email address:
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Useful skills for an Administration Assistant:
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To work as an Administration Assistant in the UK, you'll need a mix of technical, organizational, and interpersonal skills. Here are some essential skills and qualifications:
Essential Skills
1. Organizational Skills: Ability to manage multiple tasks, prioritize workload, and maintain clear systems for filing and information retrieval.
2. Communication Skills: Strong written and verbal communication skills to interact effectively with colleagues, clients, and stakeholders.
3. IT Proficiency: Familiarity with office software (e.g., Microsoft Office Suite, especially Word, Excel, PowerPoint, and Outlook) and basic knowledge of data management systems.
4. Attention to Detail: Accuracy in completing tasks, managing data, and producing documents.
5. Time Management: Ability to meet deadlines and manage time effectively in a busy work environment.
6. Problem-Solving Skills: Capability to identify issues and find practical solutions.
7. Customer Service Skills: A professional approach to dealing with both internal and external customers.
8. Teamwork: Ability to work collaboratively in a team environment.
9. Adaptability: Flexibility to adapt to changing tasks and priorities as needed.
Qualifications
- Educational Background: A good general education, typically a minimum of GCSEs in English and Maths.
- Relevant Experience: Previous administrative or office experience can be advantageous.
- Professional Qualifications: While not always necessary, qualifications in administration, business, or related fields (e.g., NVQ or BTEC) may enhance your prospects.
- Familiarity with Office Technology: Knowledge of office equipment (printers, copiers, etc.) and possibly specific software relevant to the industry you're applying to.
Additional Considerations
- Confidentiality Awareness: Understanding the importance of handling sensitive information appropriately.
- Basic Financial Knowledge: Some roles may require basic budgeting or invoicing skills.
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London is the capital city of England and the United Kingdom, and it is one of the most important cultural, financial, and political centers in the world. Here are some key points about London:
Geography:
- Location: Situated in the southeastern part of England along the River Thames.
- Boroughs: London is made up of 32 boroughs plus the City of London, which is a distinct square mile known for its financial district.
History:
- Foundation: Historically known as Londinium, London was founded by the Romans around AD 43.
- Growth: Over the centuries, London has grown dramatically, becoming a center for trade and culture. It played a significant role in various historical events, including the Norman Conquest, the English Civil War, and the Industrial Revolution.
Culture:
- Landmarks: London is home to numerous iconic landmarks, including the Tower of London, Buckingham Palace, the Houses of Parliament, the London Eye, and the British Museum.
- Theatre: The West End is renowned for its theatre district, showcasing a wide range of musicals and plays.
- Diversity: London is one of the most diverse cities in the world, with a population that includes individuals from numerous ethnic backgrounds.
Economy:
- Financial Hub: The City of London and Canary Wharf are major financial districts, housing banks, investment firms, and multinational corporations.
- Transport: London has one of the most comprehensive public transport systems, including the Underground (Tube), buses, and overground rail services.
Education:
- Universities: The city boasts several world-renowned institutions, including Imperial College London, University College London (UCL), and the London School of Economics (LSE).
Government:
- Political Significance: As the capital, London is the political heart of the UK, housing the UK Parliament, the Prime Minister's residence (10 Downing Street), and numerous government offices.
- Mayor: London has an elected Mayor and a London Assembly responsible for governing the city.
Events and Festivals:
- London hosts various events and festivals throughout the year, including Notting Hill Carnival, the London Marathon, and numerous cultural festivals celebrating its diversity.
Tourism:
- As one of the world’s most visited cities, London attracts millions of tourists each year who come to explore its history, culture, and vibrant atmosphere.
More from University College London Hospitals NHS Foundation Trust
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