Hospitality & Events Assistant (University Sector) inCardiff inCardiff PUBLISHED 29 SEP 2024

19061BR

Campus Services

Operational Services

Advert


Hospitality & Events Assistant (University Sector)



IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION SECTION.

INTERVIEWS WILL TAKE PLACE 2 OCTOBER 2024


The University’s Catering, Conferences & Events Service provides a diverse range of services to customers, including hospitality catering, vending, cafés, restaurants, meeting rooms and banqueting which are located throughout the University.

This role is primarily concerned with the service of food and drink to Cardiff University’s Hospitality and Events service, being in constant contact with customers and hospitality staff. Responsible for delivering excellent customer service at all times whilst working as part of the wider Hospitality team to help deliver successful events.


Salary:
£12.16 per hour

Full time, open ended contract - 35 hour per week.


Benefits


We offer a leading and rewarding staff benefits package:

• Real Living Wage salaries
• 32 days holiday per year plus 8 bank holidays, including Christmas and New Year Off
• Uniform and Training
• We offer two contributory pension schemes, and you will be automatically opted into the relevant scheme for your job type
• Our Cycle 2 Work scheme enables employees to lease bicycles and associated safety equipment up to a value of £1,000 through a Salary Sacrifice scheme
• The Annual Season Ticket Travel Loans scheme allows you to apply for an interest free loan from the university, who will then purchase a yearly travel ticket on your behalf. This amount will be repayable over 10 months
• Reduced rates on sports memberships
• Access to 90 plus staff discounts and deals
• Discounted childcare
  
  

For more information go to: What we can offer - Jobs - Cardiff University


Please note this role requires you to be based on campus.


The post will involve regular attendance outside normal working hours (evenings, weekends).


Date advert posted: Monday, 23 September 2024

Closing date: Monday, 7 October 2024



Please be aware that Cardiff University reserves the right to close this vacancy early should sufficient applications be received.

Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all sections of the community regardless of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, or age. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.

Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.



IT IS OF THE UTMOST IMPORTANCE THAT YOU READ THE TEXT RELATING TO THE COMPLETION OF A SUPPORTING STATEMENT DETAILED WITHIN THE PERSON SPECIFICATION



Job Description



Main Duties

• Prepare, deliver and set up all requirements for Cardiff University Hospitality and Event catering in line with the standard operating procedures and daily function sheets. This will include the preparation and service of formal lunches, buffets and refreshment services; in line with departmental standards and will include all food and drink services.
• Deal directly with a wide range of customers, including students, staff, visitors, and VIPs, providing a courteous, efficient and a high level of customer service. Using initiative to provide solutions when appropriate or escalating to the manager.
• Monitor portion control and ensure knowledgeable on allergen information for each service. Ensuring compliance with food safety legislation, including Natasha’s Law.
• Prepare the equipment and buffet crates, paying particular attention to matching booking sheet to equipment and food/drink required, ensuring accurate allergen labels are included and match the menu details on booking sheet, stock rotation, ensuring standards and stock levels are always maintained.
• Cleaning and maintenance of all equipment, kitchens, vehicles and service areas, in line with cleaning schedules and food safety policy. This will include all associated equipment and loading bay areas.
• Preparation of food and beverages in accordance with standard operation procedures. This includes set up of catering areas, serving and clearing tables. Raising daily orders as required, checking and signing for deliveries from suppliers.
• Work at cash bars. Cash handling, to ensure the safe keeping of cash floats and operating the cash register throughout the service. Ensuring all processes are adhered to in line with cash handling Policy and Procedures and Licensing Legislation.
• To work in any area of Cardiff University Hospitality and Events according to the demands of the business.
• The above is not an exhaustive list of duties; therefore, you will be required to perform other duties as instructed which are consistent with the purpose of the role and its grade.
• Participating in Quality and Customer Care initiatives.
• Participating in essential training and identifying any personal training needs with the team leader.
• To ensure compliance with legal and regulatory requirements in respect of equality and diversity, data protection, copyright and licensing, security, financial and other University policies, procedures and codes as appropriate.
• To abide by university policies on Health and Safety.
  
  

The role will require a flexible approach to working hours and is 5 days out of 7 (pro rata for part time staff).

Person Specification

The Person Specification is split into 2 sections: essential and desirable. Please demonstrate clearly how you meet all of the essential criteria.


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